IT Business Analyst

Job summary

While predominantly known for the role Cafcass takes in supporting almost 140,000+ children and young people in family court cases, what may be less well known is that our targeted use of technology is a key factor in ensuring we are at the forefront of our sector.

A digital organisation rated ‘outstanding’ by Ofsted in 2024, our IT team, in collaboration with our private sector partners, provides the technology that is a critical enabler for our diverse, flexible, mobile workforce. We are proud to work hand-in-hand with colleagues to provide the tools and services that ultimately benefit children and families.

As we continue to evolve and grow our team, we are recruiting for a number of roles that whilst distinct, have some common features and therefore you may want to view all of these to decide which best play to your strengths >current vacancies.

Job description

We are seeking an experienced IT Business Analyst to support the delivery of technology-enabled change across Cafcass. Working with business stakeholders, delivery teams and external suppliers, you will lead discovery activity, analyse business and technical requirements, and ensure solutions deliver measurable benefits aligned to organisational strategy. Whilst we already achieve a 95% staff satisfaction with our technology, we’re ambitious to make it even better.

This role is ideal for someone who enjoys working in complex environments, brings strong analytical and financial capability, and is motivated by work that makes a real difference.

Key responsibilities

• Lead business analysis and discovery activities across a variety of technology-enabled projects
• Elicit, analyse and document business and technical requirements
• Map and improve business processes, user journeys and information flows
• Design potential solutions to complex problems
• Help to develop business cases, including cost-benefit analysis and ROI
• Engage and influence senior stakeholders, delivery teams and suppliers
• Facilitate workshops and support evidence-based decision making
• Work with Project Managers to define success criteria and measure outcomes
• Lead benefits identification, benefits realisation planning and tracking

Person specification

You will bring substantial experience as an IT Business Analyst, with the confidence to work across organisational boundaries and influence change.

You will have:

• Proven experience in business analysis, requirements gathering and process design within a technology environment
• Experience of defining or supporting organisational wide business change
• Experience working with cross-functional teams and external suppliers
• Strong understanding of project delivery methodologies
• Excellent stakeholder engagement, facilitation and communication skills
• Experience handling sensitive or confidential data

Desirable:

• Degree-level qualification (preferably IT-related)
• ISEB or equivalent Business Analysis qualification

Benefits

In addition to a competitive salary, we offer generous annual leave (28 days rising to 33 days with 5 years’ continuous service, and it may be possible to recognise your current service), a Local Government Pension Scheme with significant employer contribution and a range of other financial and non-financial benefits to support your financial, physical and mental wellbeing.

If you join us, whilst your contractual office base will be one of the 30+ offices we have across England, it is highly likely you will work remotely as you will be part of a team based around the country. However, you can expect some level of national travel for things like meetings with your team, senior leaders and key suppliers.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Here is an indicative timeline for the recruitment process:

lnitial interview (remote via Teams)

2 & 3 July 2026

Meet the team (remote via Teams)

9 July 2026

Final interview (in-person, Manchester)

16 July 2026

We have purposefully set an initial deadline not too far away but reserve the right to extend. If we do, this doesn’t necessarily reflect the quality of anyone that has already applied, only that we wish to extend to allow more people to apply and give ourselves the broadest pool of applicants to consider.

While we don’t wish to discourage you from using AI as a support tool, applications should reflect your own thinking, experience and voice, as overreliance on AI‑generated content may limit our ability to assess your suitability for the role.

As long as you have started your application by the closing date, you will have up to two days to complete and submit your application.

The ‘meet the team’ is an informal opportunity for you to meet the wider IT team (including those you may line manage) and key internal stakeholders, something that when we’ve recruited previously applicants have found valuable in helping them to get a deeper insight into our team, organisation and culture.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Terry Phillips
• Email : terry.phillips@cafcass.gov.uk

Recruitment team

• Email : hrresourcing@cafcass.gov.uk

Further information

www.cafcass.gov.uk