IT Manager (Ref: 16634)

Job summary

This position is based at 10 South Colonnade, Canary Wharf, London, E14 4BB, National

Job description

IT Manager HEO

About the Parole Board

The Parole Board is a court like body that determines if someone is safe to release from prison. We do that with great care and public safety is our number one priority.

All Parole Board decisions are solely focused on whether a prisoner would represent a significant risk to the public after release, although not all decisions members take are popular and they try to do this as fairly and objectively as they can.

The Parole Board is made up of approximately 240 members of staff based in our London Head Office and approximately 350 nationally based Parole Board Members, who make decisions on risk by assessing cases at the point of referral from the Secretary of State and attending hearings at prisons across the country.

The Parole Board offers an excellent flexible working policy which allows employees to have an effective work, home life balance. We are committed to the development of employees and how to support their learning. We therefore promote staff participating in apprenticeships and wider learning.

About the role

As a IT Manager at the Parole Board, as part of the Corporate Services Hub, the post holder will play a pivotal role in leading and delivering key Parole Board digital projects as part of the business plan and wider. The post holder will need to collaborate with a range of internal and external partners including: other Parole Board hubs; Parole Board members; external IT managed service provider; external case management host and stakeholders across the parole system to plan and implement shared systems and digital approaches to parole reviews.

The post holder will oversee the internal IT team to ensure incidents are resolved effectively for staff and members, liaising with the external managed service provider. This includes raising change requests and reviewing the service provided.

Person Specification

The post holder will be part of the Corporate Services Hub and report to the Senior IT & Digital Change Lead as well as the Head of Corporate Services G7.

The post holder will support digital development within the Parole Board, and line manage 4 members of staff; 2x EO specialist IT Technicians and 2x EO Digital Support Officer.

The post holder will be responsible for leading and supporting on exciting new digital projects including exploring the possibility of utilising AI technology to improve the quality of parole dossiers to assist and support member decision-making. The post holder will be supporting the current case management system and raising development opportunities to continuously improve the system.

The role will require delivery of IT training to new members being onboarded, utilising Teams and planning effectively as well as day to day IT delivery.

Main Duties

• Develop, deliver and evaluate digital training for staff at all levels.
• Produce user guides, learning materials, and induction resources.
• Monitor compliance with mandatory digital learning and address gaps.
• Act as the primary point of contact for PPUD queries and user support.
• Maintain accurate PPUD access data in line with policy, procedures and IG standards.
• Escalate complex issues to relevant PPUD support teams.
• Maintain and update the organisation’s IT asset register, ensuring complete lifecycle tracking.
• Lead regular audits to verify accuracy and ensure compliance with policy.
• Support procurement planning by providing reliable asset intelligence.
• Manage device allocation, returns, replacements and disposals.
• Support the delivery of digital improvement projects.
• Work collaboratively with stakeholders, suppliers and internal teams.
• Provide day‑to‑day IT support and troubleshooting for staff.
• Assist with access management, device configuration, and service requests.
• Support monitoring of system performance and incident escalation.
• Represent the IT function at meetings, working groups and cross‑departmental forums.
• Keeping abreast with developments in the IT industry especially those centred on IA and ICT security.
• Maintain updated SOPs, process documentation and digital guidance.
• Provide flexible support during outages, upgrades or urgent service pressures.
• Providing technical support for Public Hearings where business needs are.
• Undertake additional tasks appropriate to the role assigned time to time by the Senior IT Manager and leadership chain.
• Provide leave cover and support for Senior IT Manager
• Line management of 2 x Specialist EO’s and 2 x EO’s on IT Team

Essential Criteria

• Strong IT skills and experience supporting systems and end‑users.
• Administrative and technical management of Microsoft Windows Servers, Active Directory, Azure Portal. Administrating the Exchange environment
• Experience in Azure Administration, Microsoft Intune and Microsoft Device Management.
• Ability to deliver clear and engaging digital training.
• Strong organisational and prioritisation skills.
• Analytical approach to problem‑solving with good attention to detail.
• Experience contributing to digital or service improvement projects.

Desirable Criteria

• Experience working with PPUD or similar case management systems.
• Understanding of information governance, cybersecurity and data protection.
• Experience delivering or supporting digital change initiatives.
• Knowledge of public‑sector digital environments or justice‑sector systems.
• Experience maintaining accurate digital records, asset registers or equivalent systems.

Assessment

Applicants will be assessed against the following behaviours during the selection process:

• Changing and Improving
• Seeing the Bigger Picture
• Delivering at Pace
• Managing a Quality Service

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Check.

Selection Process Details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths. At the sift stage you will be assessed against Behaviours and Experience.

Should a large number of applications be received, the initial sift may be conducted using a lead behaviour. This will be the behaviour which is listed first in the job advert.

Any persons successful in gaining an interview will need to bring in photographic ID, and two items which prove address dated within the last 3 months. Failure to do this may result in the successful applicants’ offer being withdrawn.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Changing and Improving
• Delivering at Pace
• Seeing the Big Picture

Benefits

Alongside your salary of £42,181, Parole Board contributes £12,219 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/16634?entityId=16634