IT Officer

• Nov_2026_-_IT_Officer_Job_Description

To apply and for further information, please visit https://mynewterm.com/trust/Sfaet-Ltd/16518 

Success for All Educational Trust

Committed to Success for All

Upper Brentwood Road, Romford, Essex RM2 6HJ

IT Officer

Actual Salary: Scale 3 - 5, Points 5 - 15 (depending on experience) £30,408 - £35,109

Hours: 36 hours per week, 52 weeks per year

26 days p/a annual leave entitlement, rising to 29 (after 5 years service)

Start Date: ASAP

We are looking to recruit a highly motivated and enthusiastic IT Officer to join our dynamic Multi-Academy Trust based in Havering. You will support the work of our Head of IT & Data and Trust IT Managers. The schools use a variety of educational software and IT platforms, which include Bromcom, Google Classroom, Office 365, Windows Server and Cisco Meraki infrastructure.

This is a full-time, on-site role based primarily in one of the Trust schools (Redden Court, RM3 0TS), where you will be providing support across various departments and at times other schools in and around Havering, both remotely and on-site.

Successful candidates will have:

• Proven experience in an IT Support or similar role, preferably within an educational setting.
• Proven IT skills to include hardware and software installation, upgrade and maintenance of both Windows and Mac.
• Strong understanding of hardware and software troubleshooting, particularly within a Google Workspace, Windows desktop and Chromebook environment.
• Proven hands-on hardware and software troubleshooting experience, including conferencing and AV equipment.
• The ability to work as part of a team and be proactive.
• High level of team, interpersonal and communication skills.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical staff and students.
• A logical, calm, organised approach to problem-solving.
• Excellent problem-solving skills and the ability to use initiative to find solutions independently for some IT issues, ranging in complexity.
• The ability to manage time effectively, multitasking and working to tight deadlines.
• Ability to prioritise tasks, manage time effectively, and work under pressure.
• A high level of initiative, enthusiasm and willingness to work collaboratively.
• A strong customer service orientation, with the ability to build positive relationships with staff and students.
• Experience with classroom technical equipment such as whiteboards and other smart technologies is a plus.
• A valid Full UK driving licence and access to your own vehicle for travel between school settings is desirable.
• A strong understanding of GDPR, cybersecurity and confidentiality principles and requirements when handling sensitive data.

Desirable Qualifications:

Relevant IT certifications, such as CompTIA A+ or Google Workspace are a plus.

As an employee, you will be covered by our excellent well-being support and medical cover programmes provided through the Spark and Medicash organisations. This includes access 24 hours a day to a GP helpline, physiotherapy, optical support, dental treatment, and access to a counselling service.

As an employer, we are committed to promoting career development and recognise hard work and effort. As an equal opportunities employer we offer from day one of your employment parental leave, compassionate leave and carers leave at or above the statutory levels. We are committed to wellbeing and flexible working requests which can be submitted from day one.

The Trust's January 2026 Staff Survey results confirm it is a great, safe, and supportive place to work. Staff are significantly more likely to recommend the Trust as a good employer compared to the national benchmark. This positive sentiment is consistent throughout, with general job satisfaction and communication outcomes also being substantially higher than the national benchmark.

Further details and information about this role can be downloaded from our website www.sfaet.co.uk or from Mr J Adams, IT Manager - JAdams@sfaet.co.uk

If you are looking to advance your career in a supportive and dynamic setting and are committed to providing the very best experience for our staff and students, we would love to meet you.

To apply and for further information please visit https://mynewterm.com/trust/Sfaet-Ltd/16518 

The deadline for applications is Friday, 4th December 2026 9am

Interviews will take place on Monday, 14th December 2026

We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. If you are interested in the role, please submit your application as early as possible.

The use of AI is strictly forbidden to assist in any way during the application/interview process.

Please assume that if you have not had any acknowledgement of your application that you have not been successful.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all staff to share this commitment. We require the successful candidate to undertake an enhanced criminal records check via the Disclosure and Barring Service. We are an equal opportunities employer including blind recruitment.

We are dedicated to building and embracing a diverse, inclusive and equitable school environment. This ensures that everyone is welcome, included and given the opportunity to take part. We recognise and celebrate the range of diverse qualities that we all bring. We welcome enquiries from everyone and value diversity in our workforce. Applications are welcome from all sections of the community regardless of gender, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, disability, religion or belief, age or sex and sexual orientation.”