IT Operations Officer

Job summary

We are looking for an IT Operations Officer with direct experience of delivering first-line technical support services.

Job description

The IT Operations Officer is a new role and will take responsibility for delivering frontline technical support services globally. Key areas of work include resolving day-to-day hardware, software, and network disruptions, onboarding support-level tasks,​ triaging user support requests, device management through Intune and Autopilot, account administration, onboarding and offboarding processes, and maintaining IT documentation and asset records.

Reporting to the IT Operations Manager, working collaboratively across teams and departments, the IT Operations Officer will ensure technology supports the delivery of WFD’s programmes and global services by promoting effective use of digital tools and online platforms.

Opportunities to participate in plans to ensure WFD’s technology services remain secure, effective, and aligned with organisational goals. And contribute to WFD’s wider digital transformation and organisational development initiatives. This includes supporting Cyber Essentials accreditation, user training, change management activities, technology procurement, and the Joint Technology Action Plan will be available for the successful postholder.

Person specification

• Experience providing user support (both remote and in-person), including troubleshooting common hardware and software issues.
• Good working knowledge of Microsoft 365, Windows devices, user account administration, endpoint support and common business applications.
• Proficiency in basic networking concepts, device management, cyber security good practice and IT service management processes.
• Ability to log, prioritise, and escalate IT support requests effectively.
• Experience assisting with device setup and configuration (e.g. laptops, mobile devices) using standard procedures via Intune.
• Good understanding of IT policies, security, and compliance requirements, with the ability to follow procedures.
• Good knowledge of tools to support digital delivery.
• Good organisational skills, with the ability to manage multiple tasks and meet deadlines.
• Strong communication and interpersonal skills, with the ability to support users at all levels.
• Experience maintaining accurate records and documentation (e.g. asset registers, project trackers).
• Ability to work collaboratively as part of a team and provide support across different departments.

Benefits

Alongside your salary of £31,500, Westminster Foundation for Democracy contributes £9,125 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Application Submission: ​For more information, please visit our website Work for democracy , Westminster Foundation for Democracy

Applications are via CV and Cover Letter, which are received via our online application system. We also welcome applications in various formats. Apply by 25th August 2026

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : recruitment@wfd.org
• Email : recruitment@wfd.org

Recruitment team

• Email : recruitment@wfd.org

Further information

https://www.wfd.org/careers