IT Service Delivery Analyst

Location

Force Headquarters

Business Area

Information Technology

Department

TS - IT Support

Rank

N/A

Grade

6

Salary

£38,754 - £42,897

Hours per Week

37

Additional Working Conditions

Suitable for Job Share, Flexi-time, Part Time

Type of Contract

Fixed Term

Duration of Post if not Permanent

2 years

Vetting Level Required

MV, SC

Description

Drive Innovation into Action - Shape, Support and Deliver the future of IT Services

Technology is ever evolving, and we are too. To ensure we’re at the forefront of emerging technologies and innovations we are expanding our IT team. This means we can consistently improve our services, working together to keep our officers, staff and communities safe.

As an IT Service Delivery Analyst with Leicestershire Police, you will deliver technology projects to meet force priorities. You will play an integral role in using the ITSM toolset to improve the user experience. Using your experience of ITIL service management frameworks, you will be responsible for meeting strategic, business and IT goals and applying your technical knowledge in a service delivery environment.

This role is offered as a Fixed Term Contract for 2 years.

What you’ll be doing

• Design and implement the service catalogue of Leicestershire Police.
• Maintain and improve the ITSM toolset.
• Onboard support of new systems and services.

The must haves

• Experience of improving service management processes.
• An understanding of IT service management lifecycles.
• Experience providing reports to a range of technical and non-technical stakeholders.

What’s in it for you?

At Leicestershire Police, we want to create an environment that puts people first, so you feel supported in everything you do. We have a range of reward and benefits available to all our employees.

Salary: £38,754 - £42,897

What’s next

Please click APPLY to complete your application / attach your CV and Supporting Statement, telling us how you meet the essential and desirable criteria by highlighting your skills and experience.

To support you with your application we’ve provided some guidance linked here.

• Vacancy closes 16 July 2025 at 23:55

Who we are

At Leicestershire Police it’s not just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional and support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Leicestershire.

To find out more about Leicestershire Police and understand how you can make a difference visit our careers website.

We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.

#TeamLeicestershire #MakeADifference

#LI-Hybrid

Document Attachment

IT Service Delivery Analyst.pdf – 198KB