IT Service Manager

Job summary

Make a difference
Every role at CQC contributes to our mission, if you’re looking for a new role in the Digital directorate that gives a true sense of meaning and purpose then you’ve found it!

As an IT Service Manager, you’ll help make sure vital digital services change safely and smoothly, so health and care services people rely on are always there when needed.

Picture this
You’re at the centre of change, working with digital teams and partners to plan, guide and land IT changes that support CQC’s work without disruption. Your role helps people feel confident, informed and ready when new services go live.

• As an IT Service Manager in the Digital directorate, you might have led the planning and approval of multiple service changes, making sure risks were understood and services moved into live smoothly.
• As an IT Service Manager in the Digital directorate, you could have supported major incidents by coordinating teams and suppliers to restore services quickly and safely.

Job description

The role

You’ll work closely with others to deliver shared outcomes. In this role, you’ll:

• Manage IT change end to end: Plan, schedule and control changes so IT services move safely into live, balancing risk, quality and business needs.

• Coordinate people and partners: Work with digital teams, suppliers and stakeholders to agree change windows, share clear information and support smooth delivery.
• Improve how change works: Review how change is managed, use data and feedback to make improvements, and help embed good practice across CQC.

Person specification

Show us
We will be looking for specific skills, knowledge and experience in your application form:

• Experience managing IT change: Practical experience planning, assessing and governing IT service changes using recognised change or service management frameworks.
• Incident and risk handling: Experience supporting or managing major IT incidents or problems, including assessing risk and taking clear, timely action.
• Clear communication and documentation: Experience producing clear guidance, reports or dashboards and sharing information with a range of colleagues and suppliers.

Benefits

The Benefits
We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.
You can read the full details of the role in the
If you’d like an informal chat about the role contact – Amanda Coughlan ; Senior IT Service Manager; Amanda.Coughlan@cqc.org.uk . For general enquiries, please email recruitment@cqc.org.uk.

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Amanda Coughlan
• Email : Amanda.Coughlan@cqc.org.uk

Recruitment team

• Email : recruitment@cqc.org.uk