IT Technical Operations Manager (Data and Information)

Job summary

This role provides technical oversight across the full NS&I estate, with an extra focus on data and information across Retail, B2B and Corporate services. It ensures platforms, channels and live services are designed for robust availability, safety, performance and operational maturity, while holding suppliers to the required technical controls and standards.

The postholder is responsible for embedding data and information policies, standards and best practice within IT operations, ensuring that data managed, stored and transferred by suppliers is appropriately governed and controlled.

The role assures that the production estate is aligned to agreed designs and best practice, including architecture, data models and entity models, and that projects are transitioned into live service in line with NS&I policies, standards and intended business outcomesAs a senior technical specialist within the IT Services team, the IT Technical Operations Manager acts as the subject matter expert for data and information within live operations. The role provides technical challenge and guidance on change activity, continuous improvement and business-as-usual operations across the organisation, including identifying and managing legacy technical debt and producing change requests to support its remediation.

The postholder supports the Head of IT Services by strengthening technical oversight across the estate, with a strong focus on risk, audit and the safe introduction of ongoing and new changes into live operations. This includes reviewing service reporting, sharing technical insight and metrics, and improving the oversight process with key stakeholders.

The role also contributes to IT risk and audit management, including internal and external audit activity, ensuring agreed actions are completed to schedule. In addition, it provides expert advice and support across NS&I, suppliers and service teams to help maintain stable, reliable and continually improving IT services for customers and colleagues.

Working collaboratively across the agile IT Services function, the role supports service desk, operational and supplier teams by reviewing incidents, problems and changes from a technical perspective, helping ensure services are delivered in line with SLAs, contractual commitments and business needs.

Job description

Please see attached role profile for full details

Person specification

Please see attached role profile for full details

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing
• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• Practical knowledge of cloud computing technologies and services across AWS and Azure platforms.Understanding of live IT operations within AWS and Azure environments, including service support, resilience and operational control.

Benefits

Alongside your salary of £54,000, National Savings and Investments contributes £15,643 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Some benefits of working at NS&I include:

• • Learning and development tailored to your role
  • An environment with flexible hybrid working options
  • 9-day fortnight scheme
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 28.97%
  • Generous annual leave – starting at 25 days, increasing to 30 days
  • Performance-related variable pay bonus
  • Enhanced maternity, paternity, adoption and shared parental leave

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

To apply, please click the link on this advert and follow the steps to complete the application form.

In your application you will be asked to provide the following

• An outline of your career history and qualifications with your key responsibilities and achievements.
• A 250 word personal statement on the key essential experience
  • Knowledge of cloud environments and their application in supporting live IT services.
  • Attention to detail and a high standard of accuracy.
  • Experience of identifying and managing technical risk, issues and service improvement activity.

• A 250 word statement for each selected behaviour at sift.
  • Please use examples from your experience and knowledge to demonstrate how you meet them addressing the essential criteria in the Person Specification. We would recommend using the STAR ‘situation, task, action, result’ method of giving examples.

• A 250 word statement for the selected technical skills.
  • Practical knowledge of cloud computing technologies and services across AWS and Azure platforms.
  • Understanding of live IT operations within AWS and Azure environments, including service support, resilience and operational control.

We will assess applications on your personal statement, behaviour and technical skill statements

In the event we receive a large number of applicants, applications will be sifted first on the Personal Statement. Only those that meet the minimum acceptable score for this criteria will qualify for the full sift and be considered for interview.

If shortlisted, you will be invited to attend a 1 hour panel interview via video call.

Interviews will take place on 22nd and 23rd July 2026

Right to Work

As part of our recruitment process NS&I will ask about your right to work status. Candidates must have the right to work in the UK and meet eligibility requirements to work within the UK Civil Service.

If applying for a role on a fixed-term contract, you must hold a valid visa that covers the full duration of the contract, or at a minimum, the majority of the term.

Please note we are currently unable to offer visa sponsorship, as a result candidates requiring sponsorship are not eligible to apply.

Security and Credit Checks

This role is subject to Baseline Personnel Security Standard and financial credit checks.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

Working for NS&I

We are currently working in a hybrid way with colleagues expected to work at their chosen office location for 40% of their working month.

Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

For NS&I employees: If you are applying for a role at the same NS&I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&I and will be reviewed as part of the next annual pay review, in accordance with the NS&I employee handbook.

For Existing Civil Servants: If you are transferring from another government department at the same grade, your current salary will generally be matched within reasonable parameters and subject to NS&I pay ranges. If you are transferring on promotion, you will be offered the starting salary at the bottom of the pay scale. If you are transferring on promotion and your existing salary is within the advertised range, you will be offered a maximum of a 10% uplift on your existing salary (up to the advertised maximum).

For External Candidates: If you are not currently employed within the civil service, you will be offered the starting salary at the bottom of the advertised pay range.

Further information

Please visit our website http://nsandi-corporate.com/about-nsi for further details about NS&I.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : HR Team
• Email : jobs@nsandi.com

Recruitment team

• Email : jobs@nsandi.com

Further information

The law requires for selection for appointment to the Civil Service is on merit on the basis for fair and open competition as outlined in the Civil Service recruitment principles. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact jobs@nsandi.com in the first instance. If you are not satisfied with the response you receive, you can contact the Civil Service Commission info@csc.gov.uk

Attachments

Technical Operations Manager - Data and Information - Role Profile Opens in new window (pdf, 887kB)Benefits Leaflet - V2 updated 22-11-23 Opens in new window (pdf, 413kB)Pension candidate-pack V1 Opens in new window (pdf, 163kB)