IT Trainer

About the role

Role Summary

To work with our TCH stakeholders to design, deliver and evaluate user training for IT applications delivered and supported by IT.

Salary:

£35,412 per annum

Hours of Work:

35 hours per week

Contract:

12 month fixed term contract

Probation Period:

Six months

Notice Period:

One month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

“I have worked in the IT department for the last 8 years and have made it my mission to raise the profile of the department and services. As the IT Service Delivery Manager I feel I can take this to a new level and bring the quality I have shown in my front line work to the wider business. Do you have the passion and drive to join me on this adventure?"

Ricky Brown, IT Service Delivery Manager

What will you be doing?

Role Specific Responsibilities

• Develop and deliver IT training materials on a wide range of software applications (e.g., session plans, user guides, videos, and other interactive content).
• Create impactful resources and update training manuals and handouts, such as user guides, manuals, and hints-and-tips tailored to our staff.
• Support technology change initiatives through tailored training solutions as part of projects and development release cycle and ensuring usage of systems is optimised.
• Maintain relevant business applications knowledge and associated business policies, processes, and procedures.
• Analyse individual and group training needs by gathering information pertaining to work procedures, workflow, and reports, understanding job specific functions and tasks and working directly with users to support adoption, understand the effectiveness of applications and identify opportunities for improvement.
• Design, organise and effectively deliver training courses on IT applications to meet the needs of all staff, using technology and pre-developed learning assets (e-learning, recorded webinars, videos, user guides, etc.).
• Monitor, evaluate and review the effectiveness and quality of training and learning programmes for continuous improvement.
• Develop and maintain strong relationships with stakeholders to support the delivery of IT training services.
• Collaborate with teams and individual stakeholders to enhance processes, identify skill gaps, and deliver innovative solutions.
• Identify business process improvements and liaise with stakeholders to support delivery of business process improvements.
• Operate as an effective member of the team, working within the agreed project delivery methodology.
• Be the Subject Matter Expert for IT systems training, acting in an advisory and supporting capacity for business change projects and initiatives (e.g., training needs analysis, determining most appropriate training delivery methods, etc.).
• Ensure effective communication across the business regarding system usage best practice, training courses and resources available.
• Co-ordinate the administration of training courses, including diary management and database management.

General

• To adhere to equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
• Recognise, respect, and promote the different roles and diversity of individuals.
• To actively contribute towards the key performance indicators and professional standards.
• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
• To participate in training, attend other meetings, and staff events as required.
• Be an effective member of your team, presenting a positive impression of your section and the Group.
• Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
• Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
• Maintain awareness of budget requirements and value for money while delivering your role.
• Consider and highlight any risk to the organisation or individuals whilst delivering your role.
• Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
• This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence.
• To work onsite at least 4 days a week but the nature of the role could require a willingness to be flexible and be onsite daily.

About You

Education & Qualifications

• GCSE standard or equivalent education.
• Competent user of Microsoft Office packages (Outlook, Word, and Excel).
• Professional training or teaching qualification.

Key Skills & Competencies

• Sound experience of designing, delivering and evaluating training materials and programmes for business applications software (IT training experience).
• Experience of working with in-house development teams, 3rd party application developers and solution providers.
• Experience of designing and delivering IT skills training courses and materials to a wide range of users.
• Good knowledge of project and programme management planning.
• Ability to readily gain in depth knowledge and experience of use of multiple business IT systems and associated business working practices.

Behaviours

• Excellent verbal and written communication skills.
• Able to present and communicate effectively on training related matters to a broad range of technical and non-technical colleagues.
• Strong interpersonal, influencing and negotiation skills.
• Good numerical and analytical skills.
• Proven ability to organise and prioritise work, meet deadlines, work under pressure, and handle a number of tasks simultaneously and accurately.
• Proactive approach to solving problems.
• Able to work as an effective team member with minimum supervision.
• Ability to multitask and anticipate assignments while maintaining meticulous attention to detail.
• Demonstrates resilience in pressured and stressful situations.
• Ability to deal with sensitive information, maintaining discretion and confidentiality.
• Ability to create an environment of trust, fairness, and openness.
• Team player with a passion for technology and the ability to lead and motivate users.
• Able to work with a high degree of autonomy and flexibility.
• Committed to continuing personal and professional development.

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Friday, 12 September 2025

Interview Date:

Thursday, 18 September 2025