Joint International Crime Centre (JICC) Manager

Job summary

About the Role

Information about the Command

The National Crime Agency’s Mission is to protect the public from serious and organised crime by targeting and pursuing those criminals who pose the greatest risk to the UK.
The NCA has a wide remit and we are looking for committed individuals to join us and to provide vital professional expertise across the NCA. There are roles within our operational and capabilities functions.
Our constantly evolving and expanding capabilities means that we need people with experience of project management to policing, crime analysis to commercial procurement.

Information about the Business Area

Placement in a business area will be dependent upon the command chosen.
Please view our Home page to see more detailed information on our various commands and business areas.

These roles will be available within the International Directorate.

Role Summary

As a Joint International Crime Centre (JICC) Manager, you will provide leadership within a critical 24/7 operational environment at the heart of the UK’s response to international crime. You will lead and develop teams, oversee complex national and international law enforcement activity, and coordinate effective operational delivery across a diverse network of UK and overseas partners. Responsible for managing risk, maintaining high standards of performance and service, and driving continuous improvement, you will play a key role in delivering international cooperation through INTERPOL, Europol, extradition, biometrics and wider policing support functions. Through strong leadership, sound judgement and effective partnership working, you will help protect the public, disrupt serious and organised crime (SOC), and strengthen the UK's law enforcement response to cross-border criminal threats.

Job description

As a JICC Manager within the National Crime Agency’s (NCA) International Directorate, you will play a pivotal leadership role at the heart of the UK’s response to international crime, leading operational delivery across a complex network of domestic and international partners to protect the public and support national security objectives. Working in a fast-paced, high-demand 24/7 environment, you will ensure the effective coordination of international law enforcement activity, balancing competing priorities, managing risk, and delivering high-quality services that meet the needs of operational partners and customers.

The International Directorate works with partners across the globe to coordinate UK law enforcement activity overseas, supporting the identification, location and return of offenders, gathering and sharing intelligence, and delivering operational outcomes against SOC and wider criminality with an international dimension. Through its International Liaison Officer network, Regional Desks, Joint International Crime Centre and enabling functions, the Directorate provides the operational reach, expertise and partnerships necessary to support UK law enforcement objectives around the world.

Within this context, the JICC leads, coordinates and supports lawful international cooperation on behalf of UK policing and wider law enforcement, providing a critical 24/7 capability that responds to operational requirements from domestic and overseas partners. Comprised of approximately 300 NCA officers, seconded police officers and police staff, the JICC serves as a centre of excellence for international cooperation, ensuring that law enforcement agencies can access the full range of NCA international capabilities to tackle cross-border criminal threats.

As a Manager within the JICC, you will lead and develop teams of officers responsible for handling diverse and often complex national and international law enforcement enquiries. You will provide visible and effective leadership in a demanding operational environment, managing performance, supporting staff wellbeing, and fostering a culture of continuous improvement, professionalism and collaboration. You will build and maintain strong relationships with a wide range of UK and international stakeholders, using your influencing and communication skills to achieve operational outcomes and strengthen partnership working.

You will be responsible for overseeing operational activity, identifying and mitigating risk, ensuring compliance with relevant legislation, policy and international cooperation frameworks, and maintaining high standards of service delivery. You will also contribute to the continuous development of the JICC and the wider International Directorate by leading change initiatives, improving processes and identifying opportunities to enhance efficiency, effectiveness and the use of technology. Success in this role will require adaptability, sound judgement, resilience and the ability to respond confidently to changing operational demands while maintaining focus on organisational priorities and delivering tangible outcomes against SOC.

Core JICC Functions and Services

The JICC delivers a range of specialist functions and services that enable UK policing and wider law enforcement to tackle international crime effectively and efficiently.

UK INTERPOL Bureau (National Central Bureau Manchester) - Manages a broad portfolio of enquiries in support of UK and international criminal investigations through INTERPOL communication channels. Coordinates international intelligence exchanges and facilitates cooperation between law enforcement authorities worldwide. Handles complex and often high-profile cases, working closely with key partners to manage risk and deliver operational outcomes. Provides expert advice and support on the use of INTERPOL capabilities and international cooperation mechanisms.

UK Europol National Unit (ENU) - Maximises the use of Europol capabilities for the benefit of UK law enforcement. Provides practical guidance and support to UK partners on engaging with Europol services and systems. Drives intelligence development opportunities and operational collaboration. Supports the UK Liaison Bureau at Europol and strengthens cooperation with European law enforcement partners.

JICC Biometrics - Manages the international exchange of DNA and fingerprint data through established cooperation frameworks, including PRUM. Develops intelligence opportunities arising from biometric matches to support criminal investigations. Provides specialist advice on the operational use of biometrics, including watchlisting and biometric analysis. Enhances the ability of policing and wider law enforcement to prevent, detect and investigate criminality through the effective use of biometric intelligence.

National Extradition Unit (NEU) - Assesses, triages and develops intelligence opportunities arising from extradition requests. Leads activity to locate, arrest and return wanted fugitives to the UK or overseas jurisdictions. Utilises the full range of JICC and NCA capabilities to progress high and medium-risk cases. Coordinates operational activity with domestic and international partners to ensure effective fugitive management.

International Tactical Advisor (ITA) Network - Provides specialist training, guidance and tactical advice to UK policing and wider law enforcement. Supports partners in navigating international enquiries and cooperation processes. Facilitates access to JICC services, expertise and wider NCA international capabilities. Promotes best practice and enhances operational effectiveness across the law enforcement community.

Foreign Law Enforcement Community (FLEC) Engagement - Leads engagement with foreign law enforcement agencies represented in the UK. Manages enquiries and provides operational and tactical advice to international partners. Strengthens partnership working and facilitates access to UK law enforcement capabilities. Supports collaborative responses to cross-border criminal threats.

International Police and Judicial Cooperation - Delivers specialist support relating to international police and judicial cooperation. Ensures a consistent, professional and coordinated response to operational and strategic issues. Facilitates effective collaboration between UK and overseas authorities. Supports communities across the UK by enabling timely and lawful international cooperation.

International Improvement Team - Drives continuous improvement across the International Command. Identifies and implements innovative technologies, processes and ways of working to enhance operational effectiveness. Works collaboratively with internal and external stakeholders to deliver organisational change. Promotes a positive, inclusive and high-performing culture across diverse teams and functions.

Duties and Responsibilities

Leadership & Team Management - Provide visible and effective leadership across JICC teams, setting clear direction, managing performance, and developing colleagues to deliver high-quality operational outcomes in a demanding 24/7 environment.

Operational Delivery - Lead and oversee the delivery of national and international law enforcement activity, ensuring operational resources are deployed effectively, proportionately and in accordance with relevant legislation, policy and organisational priorities.

Risk Management - Identify, assess, prioritise and mitigate operational and organisational risks, exercising sound judgement to support decision-making and ensure the effective management of complex and high-risk enquiries.

Partnership Working - Build and maintain strong relationships with UK policing, wider law enforcement, government and international partners, providing expert advice and fostering effective collaboration to achieve shared operational objectives.

Stakeholder Engagement - Engage with senior stakeholders across the UK and internationally, influencing outcomes, strengthening partnerships and ensuring the effective coordination of cross-border law enforcement activity.

Continuous Improvement - Drive continuous improvement across the JICC and wider International Directorate by identifying opportunities to enhance operational effectiveness, improve processes and maximise the benefits of new technologies and innovative ways of working.

Change Leadership - Lead and support the delivery of organisational change, ensuring teams remain agile, adaptable and focused on delivering against evolving operational demands and strategic priorities.

Inclusive Culture - Create and sustain an inclusive, innovative and high-performing culture where colleagues are empowered to contribute, develop and embrace new approaches that support operational success.

Person specification

Legislation & Policy - Good understanding of international legislation, policy, processes and cooperation frameworks, and ability to interpret and apply relevant UK legislation, policy and operational procedures within law enforcement, defence and/or national security settings.

Operational Leadership - Proven experience of leading teams to deliver operational objectives in a complex environment, with an understanding of UK and international law enforcement partnerships. Ability to lead, guide, influence and motivate individuals and teams to deliver organisational objectives and high standards of performance.

Risk Management - Experience of identifying, assessing, prioritising and mitigating risk, ensuring decisions are proportionate, lawful and aligned to organisational priorities.

Partnership Working - Experience of building and maintaining effective relationships with a diverse range of internal and external stakeholders to achieve shared outcomes.

Communication Skills - Strong verbal and written communication skills, with the ability to deliver briefings, debriefings, presentations and operational tasking to a range of audiences.

Problem Solving & Decision Making - Ability to analyse complex information, identify solutions and make informed recommendations to support operational decision-making and risk management.

Intelligence Assessment - Understanding of the use of intelligence and evidence within law enforcement, with the ability to evaluate information and assess its operational value and application.

Information Management - Understanding of information management principles, including the collection, storage, protection and lawful handling of information, with an awareness of data integrity and security requirements.

Use of Intelligence - Knowledge of how intelligence and evidence are developed, shared and utilised to support criminal investigations, operational activity and law enforcement outcomes.

Benefits

Alongside your salary of £55,575, National Crime Agency contributes £16,100 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• This position attracts a Recruitment and Retention Allowance (RRA) of £1000 (Per Annum) available as an addition to the advertised salary.

• New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.

  If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

  Other benefits include:

  • Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
  • Family friendly policies, notably above the statutory minimum
  • Learning and Development opportunities
  • Interest free loans and advances, including season tickets, childcare and rental deposits
  • Housing schemes - Key Worker status
  • Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
  • Staff support groups/networks
  • Sports and social activities, including membership to the Civil Service Sports Council (CSSC)

  Further information is available on the NCA Website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How we will assess you

Your application will be assessed against the following:Technical - this will be assessed by 250 word examples on:

• Proven experience of leading the delivery of operational business objectives with an understanding of Law Enforcement partnerships

• Experience of identifying, managing and mitigating risk.

• Good understanding of relevant International legislation, policies and processes relating to operational delivery in a law enforcement environment.

A panel will assess how well your application demonstrates the requirements outlined above.

Longlist

In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.

- Proven experience of leading the delivery of operational business objectives with an understanding of Law Enforcement partnerships .

Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.

You will receive an acknowledgement once your application is submitted.

We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.

Scores will be provided but further feedback will not be available at this stage.

For guidance on the application process, visit:
NCA Applying and Onboarding

Assessment 1

The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.

Success Profiles at Assessment

Behaviours

• Making Effective Decisions

• Delivering at Pace

Technical

• Proven experience of leading the delivery of operational business objectives with an understanding of Law Enforcement partnerships

• Experience of identifying, managing and mitigating risk.

• Good understanding of relevant International legislation, policies and processes relating to operational delivery in a law enforcement environment.

Assessment OutcomeOutcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:

1. Lead criteria (behaviours/technical/experience)
2. If still tied, desirable criteria will be assessed (if advertised)
3. If still tied, application sift scores will be used

Feedback is provided only to those who attend an assessment.You will be subject to vetting and pre-employment checks before appointment.Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records. We encourage all candidates to visit the NCA Careers Page for more information.

Vetting requirements - SC Enhanced

Prior to commencing the role, you will need to successfully complete SC Enhanced clearance and then achieve DV Enhanced clearance within the first 12 months in post. The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.The requirement for DV Enhanced clearance is to have been present in the UK for at least 7 of the last 10 years.Failure to meet the residency requirements will result in your security clearance application being rejected.If the increased clearance cannot be obtained you will be moved to a role appropriate to your clearance level achieved on entry. For further information on National Security Vetting checks please visit the following page Demystifying VettingIndividuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.

Occupational Health

Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.

Things you need to know

Operational Roles

The National Crime Agency is a law enforcement agency and as such we are part of the Criminal Justice System. Therefore if you are going into an operational role we need to be aware if any of our officers have, either before they join us or afterwards, any of the following:

Any criminal conviction (including Court Martial), or caution or fixed penalty notice for disorder or theft;
Any adverse judicial findings;
Any charges or summonses where the proceedings are not complete;
Any misconduct or gross misconduct findings or where proceedings are not complete.

You will be asked to complete a declaration covering the above if offered a role with the NCA.

Each case will be considered on its merits and a positive declaration does not automatically mean that your application will not be progressed. However, should you fail to disclose a relevant matter then your application or employment will be adversely affected. If in doubt, please declare it at this stage.

Multi Location

Where multiple locations are advertised, appointments will be made in merit order for each location.

Please indicate up to three location preferences clearly. Only your first three preferences will be considered. You may be allocated to any of the locations you select. If you decline an offer for a location you have selected as a preference, a further offer may not be made.

If you choose to reject an offer and no alternative preferred location can be offered, you will not be able to return to the process or be placed on a reserve list.

Only the advertised locations are available; any additional notes added to the application will not be taken into account.

Near Miss

If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.

Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.

All offers are made based on merit.

Hybrid Working

The NCA supports hybrid working. The extent of remote working will depend on the role and can be discussed at the offer stage.

Working for the NCA

The National Crime Agency is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.If preferable, alternative contract types may be available. Please review the green bar of this advert to view all available contract types for this role. Where Loan or Secondment options are available, these would be for existing Civil Servants (Loan) and applicants from accredited Non-Departmental Public Bodies (NDPBs) or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : The Central Recruitment Team
• Email : central.recruitment@nca.gov.uk

Recruitment team

• Email : central.recruitment@nca.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint in relation to any stage of the recruitment and selection process, please email central.recruitment@nca.gov.uk. please ensure that you refer to the campaign reference number. If you remain dissatisfied following the outcome of your complaint you have the right to contact the Civil Service Commission to pursue it further.