Junior ServiceNow Administrator

Job summary

Total remuneration: £43,639-£46,844
Pay Supplement: The base salary for this role is £36,366-£39,037. This job qualifies for Digital, Data and Technology Annual Pay supplement 20% is included in the total remuneration above.
Pension: 28.97% (RoS contribution)
Annual leave: 38 days annual holiday, increasing to 42 days with length of service.
Duration: Permanent
Working Pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns on a case-by-case basis. For example, compressed hours, term-time working or part-time working.
Location: Hybrid working model. Contractual base either at Meadowbank House, Edinburgh (EH8 7AU), or St Vincent Plaza, Glasgow (G2 5LD). You will be expected to attend one of these locations as required by the role.
Grade: EO
Department: Enablement
Directorate: Digital Services
Role Reports to: Technical Product Manager
Closing date: 21 June at 11.59pm
Number of vacancies: 1

Registers of Scotland (RoS)
Join an award-winning organisation recognised for its technology and innovation. Registers of Scotland is a world-leading pioneer in land and property registration. Our full-stack teams design, architect, and build all our registration products in-house. We work to create digital solutions for the people of Scotland. You will get an opportunity to nurture your creativity and develop with us through access to the latest data, software engineering and product delivery techniques.

Job description

The Role
We are seeking to appoint a Junior ServiceNow Administrator to support and enhance our ServiceNow platform, ensuring the smooth delivery of key digital services.

This is a great opportunity for someone with experience in digital or business systems to build hands-on skills in ServiceNow, low-code/no-code platforms, digital process automation, and basic JavaScript, with a clear pathway into more advanced platform roles.

On a typical day you will…

With support and supervision from senior team members, the post holder will:

• Support the day‑to‑day administration and operation of the ServiceNow platform
• Assist with routine configuration and administration activities, developing hands‑on experience of ServiceNow functionality under guidance
• Help investigate and resolve ServiceNow-related incidents, problems and service requests
• Monitor and manage work items within ServiceNow queues, escalating issues where required
• Assist with testing activities for system changes, enhancements and upgrades
• Support the creation and maintenance of documentation, including:
• Knowledge articles
• Configuration notes
• Standard operating procedures
• Create and maintain basic reports and dashboards to support service monitoring
• Carry out data management and housekeeping tasks, such as data clean‑up and bulk updates
• Work with developers, service managers and stakeholders to understand how ServiceNow supports business processes
• Participate in team meetings and Agile ceremonies, including stand‑ups and reviews

Actively engage in learning and development to build knowledge of:

• ServiceNow platform capability
• IT service management processes
• Low‑code and no‑code configuration techniques

Person specification

Essential Criteria – Skills and Attributes for Success

Experience/Technical:
We will assess you against the following Experience and Technical skills during the application and assessment process:

• Experience using digital or business systems in a work environment
• Confidence learning and using new software applications
• Experience using ServiceNow in any capacity (e.g. end user, super user, service desk, administration or support role)
• Exposure to IT or digital service environments, such as:

Service desks

Application support

System administration

• Experience in low code / no code platforms or digital process automation
• Experience with basic JavaScript development

Behaviours
At application stage, you will be scored against the bolded Behaviours and against all Behaviours for the assessment:

Making Effective Decisions
Ability to follow defined processes accurately and work with attention to detail
Ability to identify issues and escalate appropriately when required

Collaborating and Partnering
Clear written and verbal communication skills
Ability to work effectively as part of a technical or digital team

Developing Self and Others
Strong willingness to learn new systems, tools and technical concepts
Openness to feedback and commitment to continuous development

Delivering at Pace
Ability to manage and prioritise own workload with guidance
Comfortable working with ticket queues and scheduled tasks

Benefits

Alongside your salary of £43,639, Registers of Scotland contributes £12,642 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• This job is for you if you want…
  Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide.
  Flexible and hybrid working: depending on the role and team requirements, work when and where it’s best for you and your stakeholders.
  Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year’s parental leave, and 38 days annual holiday, increasing to 42 days with length of service.
  Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job.
  Diversity and Inclusion: We are an ‘Investor in People’ and a ‘Disability Confident’ employer. We are inclusive, stronger together, and committed to putting our people first.
  Positive work culture: RoS is an agile, digital organisation using leading-edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Stage one - Application Process
To apply, click on 'Apply now' and complete the online application form.
You will need to submit:

• A CV outlining your career history and how you meet the technical/experience criteria (max 4 pages).
• Responses explaining how you meet the Making Effective Decisions and Collaborating and Partnering behaviours (maximum 300 words per answer in the spaces provided).

Please note:

• If we receive a high volume of applications, we may complete an initial sift on Technical/Experience criteria and response to the Making Effective Decisions Behaviour response
• We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed.
• Applications that are not accompanied by CVs or responses exceeding 300 words per behaviour will not be considered.
• We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and preparing your answers using software such as MS Word or Google Docs, and then uploading the file.
• We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses.
• Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles.

Stage two – assessment
If successful at application stage, you will be invited to an in-person interview which will include the following:

• Behaviour based interview
• Pre-prepared presentation technical exercise to be delivered on the day

Campaign Schedule

Close 21 June at 11.59pm

Sift W/C 22 June

Notice to candidates WC 29 June

Interview WC 6 July

(please note dates subject to change)

Information on Success Profiles
For further information on success profiles, visit our Success Profiles.

Feedback
Feedback will only be provided if you progress to interview stage.

Reserve List
In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months.

Nationality and immigration status
In general, only nationals from the following countries (and associations of countries) are eligible for employment in the Civil Service: the United Kingdom, the Republic of Ireland, and the Commonwealth. EU nationals (with settled or pre-settled status), certain EEA nationals, Swiss and Turkish nationals are also eligible for employment. Detailed provisions on determining eligibility on the grounds of nationality and, where relevant, immigration status can be reviewed here.

Security
Successful candidates must undergo a Level 1 Disclosure check.
Individuals working with government assets must complete baseline personnel security standard checks.

Equality, diversity and inclusion
As a proud member of the Disability Confident Scheme, we welcome applications from disabled candidates. We’re not as diverse as we’d like yet, and we’re working on it. We especially welcome applications from underrepresented groups – people who are disabled, minoritised ethnic groups, and younger people (16-24 years of age). To learn more please see our EDI strategy.

As part of the application process, we would like to invite you to please complete our diversity monitoring form. This information is not shared with recruitment panels.

If you require any adjustments to our recruitment process, please let us know via talent@ros.gov.uk. Please see this page for more information on adjustments.

DDaT supplement

This post is part of the Digital, Data and Technology profession (DDAT) and attracts a pay supplement. The DDaT allowance is applied to the role and not you as an individual. Therefore, in future, if you move to a role that does not attract this allowance, the allowance would be withdrawn. Similarly, if you move to a different role which attracts a DDaT allowance, the amount of that allowance would be driven by that role's Job Family alignment to the DDaT Pay Framework.

The allowance is based on market benchmarking data and will be reviewed biennially. Following such review, the allowance may be increased, decreased or withdrawn where salary benchmarking data indicates this is appropriate.

Further information
For further information relating to RoS, including:

• Additional details on pay & benefits
• The Civil Service Code
• Complaints process
• Use of AI in the application/recruitment process,

Please view our additional information page online.

If you have any questions, please contact talent@ros.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : talent@ros.gov.uk
• Email : talent@ros.gov.uk
• Telephone : talent@ros.gov.uk

Recruitment team

• Email : talent@ros.gov.uk