Junior Support Engineer

Job summary

We are currently recruiting a Junior Support Engineer to work on a hybrid basis, four days from our Coventry HQ and one day working remotely from home, Monday to Friday.

As a Junior Support Engineer, you will provide coordination, administration and front-line support to ensure an efficient and high-quality IT service for colleagues across the organisation. You will support the day-to-day running of the service desk, ensuring queries are managed effectively and systems are maintained to a high standard.

We are looking for someone with strong organisational skills, a keen eye for detail and an interest in developing their experience within an IT support environment. You will be comfortable working in a structured role, following processes and contributing to continuous service improvements.

About AHDB

We are the independent, impartial public body that unlocks success in British agriculture. Funded by a levy from over 100,000 British producers in the beef, lamb, pork, dairy and cereals sectors, we support and champion farmers, growers and processors, often where no one else can or will.

We share the expert, evidence-based research and reports that inform on-farm decision making. We promote British produce to the UK public through domestic marketing campaigns, and we identify and open new global export opportunities to help farm businesses grow.

We help levy payers learn more, sell more and export more to remain sustainable and profitable. Together, we deliver the insights, the influence and the impact that farmers need.

Job description

• Manage the IT service management (ITSM) system, ensuring tickets are logged, tracked and progressed
• Act as a first point of contact for IT queries, providing a responsive and professional service
• Support procurement processes, including raising requisitions, managing deliveries and maintaining stock
• Maintain accurate IT asset records and associated documentation
• Carry out basic systems administration tasks, including maintaining user accounts
• Support the team with administrative tasks and documentation of processes
• Identify opportunities to improve ways of working and contribute to process improvements
• Ensure all work is completed in line with agreed processes and standards

Person specification

• Some previous experience in an administrative or IT support environment
• Exposure to systems-based working and Microsoft Office 365
• Strong organisation and time management skills, with the ability to prioritise tasks
• A proactive approach and willingness to learn
• Clear communication skills and a customer-focused mindset
• Attention to detail and accuracy in your work

Benefits

We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities to give you the recognition you deserve:

• 35 hours per week, Monday to Friday, with hybrid working
• 33 days annual leave plus one privilege day (inclusive of bank holidays)
• Life assurance cover (4x salary)
• A market-leading defined contribution pension scheme with Legal & General
• Enhanced pay of 20 weeks for maternity, adoption and shared parental leave (subject to service)
• A paid day each year to volunteer and make a difference in your community
• Comprehensive Employee Assistance Programme
• Excellent training and development opportunities and an agreed development plan
• Recognition awards throughout the year
• Reward Gateway membership with a wide range of discounts and savings

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

To apply, simply upload your CV and Cover Letter via our careers portal by clicking the ‘Apply’ button on this page. Our hiring managers will review your application, and we’ll be in touch with the outcome shortly after the closing date.

Shortlisted candidates will be invited to an initial interview via MS Teams. If successful, a second-stage face-to-face interview will be held at our HQ in Coventry, Warwickshire, following our competency-based framework.

Please note that we reserve the right to close the vacancy early should we receive a significant number of suitable applications.

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : recruitment@ahdb.org.uk
• Email : recruitment@ahdb.org.uk
• Telephone : 02476 935722

Recruitment team

• Email : recruitment@ahdb.org.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles of the Civil Service, and you wish to make a complaint, in the first instance, you should contact the Head of HR via email: hr@ahdb.org.uk