Knowledge and Information Management Officer

Job summary

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

Job description

Our Knowledge and Information team has a wide range of responsibilities – these include reviewing and transferring records for preservation at The National Archives. The growth in digital records means the team are embracing the use of AI and other advanced technologies to tackle the complex challenges we face. The work is vital and protects the UK’s relations with other countries, as well as our defence interests, the intelligence services and the personal data of individuals, all within a secure legal framework.

Preserving important records.

Protecting secure data.

Embracing new technologies.

It all matters.

Develop your skills in a fast-paced, focused environment

When you join our supportive and collaborative team in this important role, you’ll be responsible for the maintenance, development and accuracy of key data sources, and provide some of our stakeholders with information derived from this data. Managing enquires to our data protection mailboxes, and supporting the Privacy Officer, Privacy Manager and Transparency Officer with Freedom of Information and Subject Access requests, you’ll gather and collate information on other more straightforward requests and liaise with the FCDO as you draft your responses.

You’ll have a range of additional tasks in this challenging and fast-paced position – these include helping to access customer data, ensuring transparency at all times, tracking and reviewing data protection impact assessments, and working with stakeholders to update and pass these for approval. You won’t need to have an in-depth knowledge of our work because you’ll receive high quality training as you learn and develop, but you will need to have a good awareness of the importance of the team’s focus.

Build your career with one of the UK’s most important security organisations

To be a success in this role you should have some experience of publishing information online, an understanding of how to use sensitivity principles to review documents, and the ability to analyse, interrogate and evaluate data. It’s important that you have some knowledge of the Freedom of Information Act and Data Protection Act, and in addition to being able to handle a number of requests at the same time, you should be ready to help manage two shared mailboxes.

It’s vital that you possess good working knowledge of Microsoft’s SharePoint and 365, and as you’ll be building and sustaining relationships with a wide range of colleagues and stakeholders, you should have excellent communication skills. Committed to meeting tight deadlines and maintaining the confidentiality and integrity of the information you handle, we’ll also expect you to be capable of drafting and writing high quality technical documents. This is a role where you’ll have the opportunity to offer new thoughts and ideas while growing and progressing your career with our global organisation.

Discover the support you need to grow your career further

But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Person specification

We are looking for people with:

• Knowledge or experience of publishing information online.
• Experience or understanding of how-to Sensitivity review a document.
• Knowledge or awareness of the Freedom of Information Act.
• Knowledge or awareness of the Data Protection Act.
• Experience of analysing, interrogating and evaluating data.
• Experience of drafting/authoring professional/technical documents.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Knowledge or experience of publishing information online
• Experience of analysing, interrogating and evaluating data
• Experience of drafting/authoring professional/technical documents
• Experience or understanding of how-to Sensitivity review a document
• Knowledge or awareness of the Freedom of Information Act
• Knowledge or awareness of the Data Protection Act

We only ask for evidence of these technical skills on your application form:

• Knowledge or experience of publishing information online
• Experience of analysing, interrogating and evaluating data
• Experience of drafting/authoring professional/technical documents

Benefits

Alongside your salary of £31,898, FCDO Services contributes £9,240 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role.
• Annual leave starting at 25 days.
• A culture encouraging inclusion and diversity.
• A Civil Service pension.
• Free shuttle bus available between central Milton Keynes and Hanslope Park

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific/technical skills.

Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.

Your CV should include:

• no personal identifying details
• career history with key responsibilities
• achievements
• qualifications

Your personal statement should outline your interest in the role.

Candidates will only be sifted on answers provided to the technical/ job specific questions which are outlined in the application form.

Those that are successful will be invited to a Face to face interview.

At the interview you will be asked a blend of questions on technical/job specific skills and behaviours.

Candidate will need to complete a Business Scenario exercise along with the interview questions.

Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Fcdoservices.recruitment@fcdo.gov.uk
• Email : Fcdoservices.recruitment@fcdo.gov.uk

Recruitment team

• Email : Fcdoservices.recruitment@fcdo.gov.uk

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should contact FCDOServices.Recruitment@fcdo.gov.uk in the first instance.
If you are not satisfied with the response you receive from FCDO Services, you can contact the Civil Service Commission. For more information, please visit their website.

Attachments

Candidate pack Opens in new window (pdf, 1833kB)