Later Living Community Deputy Manager Apprentice

Later Living Community Deputy Manager Apprentice
Location: Kensington and Chelsea

Make a Difference While You Learn
Are you looking to start a career where you can support older people, build real professional skills, and help shape positive, thriving communities?

Join us as our Later Living Community Deputy Manager Apprentice, supporting our Later Living Communities across South West London. You’ll gain practical housing, customer service and community focused experience while completing a fully funded Level 3 Housing & Property Management Apprenticeship.
You’ll be part of a supportive team of Community Managers and Service Managers who will guide, mentor and help you develop throughout your apprenticeship.

What You’ll Be Doing

• Helping deliver clear, timely communication by taking part in resident meetings and assisting with letters, newsletters and notices
• Working closely with residents and stakeholders to promote safe, independent and supportive living environments
• Supporting colleagues with maintenance queries to ensure timely and effective solutions across the Communities
• Helping maintain a welcoming Community atmosphere, where residents feel safe, listened to and supported
• Providing friendly, empathetic and professional customer service
• Ensuring all work aligns with our policies, health & safety standards and organisational values
• Demonstrating our values in everyday interactions with residents, colleagues and visitors

Throughout your apprenticeship, you’ll build confidence, develop excellent people skills, and gain a strong foundation for a future career in housing or community services.

This role requires an Enhanced DBS check.

About You

We’re looking for someone who is:

• Enthusiastic, caring and committed to delivering excellent customer experience
• Empathetic and confident building relationships with older and vulnerable people
• Organised, reliable and able to prioritise tasks in a busy environment
• Calm, resilient and able to remain professional even under pressure
• A clear communicator, both face‑to‑face and in writing
• Positive with a “can‑do” attitude and an eagerness to learn
• Respectful, inclusive and committed to confidentiality, equality, diversity and GDPR

You will need:
✔ Level 2 / 5 GCSEs
✔ Basic writing and IT skills including Word and Outlook
✔ Willingness to attend all core training and travel between Communities
✔ Commitment to safeguarding and safe working practices
✔ To outline in your application any experience you have supporting older or vulnerable people, housing services, or community‑based work. This can be professional or personal.

About the Apprenticeship
As part of your 18 month apprenticeship, you’ll spend at least 20% of your time learning and developing, taking part in training sessions, workshops and regular 1:1 review. You’ll complete assignments and assessments linked to your day to day role, receive mentoring and support from experienced colleagues, and gain exposure to different teams across the organisation. Your programme will conclude with an endpoint assessment to achieve your qualification.

If you haven’t yet achieved Level 2 Functional Skills in Maths and English, don’t worry, we’ll support you to complete these too!

What We Offer

• Support from our Academy and a dedicated mentor
• Hands-on experience
• Hybrid working options
• 30 days’ annual holiday plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution

Are You Eligible? Read This First - Funding Eligibility Requirements!
To be eligible for this apprenticeship, you must:

- You’ll be 18 or older when the apprenticeship starts.
- Not be in full-time education at the start of the apprenticeship.
- You’ve lived in the UK, EEA, Switzerland, or Gibraltar for the last 3 years (you’ll need to show proof).
- You don’t already have a qualification at the same level or higher in this subject, or similar.
- Your residency status must remain valid for the entire duration of the apprenticeship.
- If you gained your qualifications outside the UK, we’ll need a ENIC translation (www.naric.org.uk).

Please read before applying:

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

If you have any questions about this role, please email Talent Specialist, Tanisha Johnson at tanisha.johnson@peabody.org.uk

If you're shortlisted, meet the eligibility and essential shortlist criteria, you’ll be invited to an in person interview 14th and 16th April