Lawyer and Business Support Administrator

Job summary

The Service Delivery Group are recruiting to fill 2 permanent AO roles within the Lawyer & Business Support Team, based in two office locations.

Working in a fast-paced team environment, this role provides support to the delivery of legal services for HM Land Registry (HMLR) to caseworkers across service lines. Working with Land Registration Lawyers, Land Registrars, and other areas of HMLR as required to support the delivery of the overall key business objectives and legal services, to meet the needs of the organisation, our stakeholders and customers.

Job description

You will act as the Land Registration Lawyers’ contact point for caseworkers and customers for queries on dispute work or cases referred to lawyers, and process objections and disputes in line with HMLR procedures and guidance, seeking lawyer input or referring upwards if necessary.

You will undertake a range of administrative duties on behalf of the Lawyer and Business Support Team, processing elements of the dispute process to assist the wider team to required service level agreement standards and timescales. The dispute process starts at processing the objections, right the way through to referral to the First-tier Tribunal for judgement and actioning the Court Order directing us to either cancel or complete an application.

You will provide administrative support to the Lawyer and Business Support Officers, Lawyers and wider organisation, following practice and procedures, referring dispute matters outside own authority to more senior staff.

You will be responsible for supporting the Directorate Support Managers, the Data and Register Integrity Group and other areas of HMLR by undertaking other ad hoc duties as required.

The role will provide an exciting opportunity to develop your own skills as well as joining an enthusiastic and focused national team; enjoy excellent levels of support from colleagues around the country; benefit from further development opportunities and continued training.

If part-time a minimum of 30 hours per week.

Person specification

For more information, please see the attached job description and candidate pack.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Working Together
• Communicating and Influencing
• Making Effective Decisions

Benefits

Alongside your salary of £26,811, HM Land Registry contributes £7,767 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply, you will be asked to complete a short application form in the first instance and take the following test:

Civil Service Verbal Test. Here is a link to the practice test:

CSVT Practice

Should you be successful in the test, you will be asked to complete the full application form. Please complete your CV to include your work history, experience and qualifications.

Your CV will be assessed against the essential technical and experience criteria detailed in the attached Job Description.

Then finally, please complete a personal statement (in no more than 500 words) to outline your skills and experience for the role and provide details of how you meet the following essential experience criteria:

• Strong organisational and time management skills and the ability to work quickly, prioritising personal workload effectively.
  
• Experience of working as part of a team to deliver common goals.

If we receive a high number of applications, we reserve the right to complete an initial sift on the lead criteria, as below:

• Strong organisational and time management skills and the ability to work quickly, prioritising personal workload effectively.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

The sift will take place shortly after the closing date and interviews will be held week commencing - 21st September 2026

If successful at shortlisting stage, you will be invited to attend a face to face/remote MS Teams candidate led interview.

The panel will ask you to come to the interview to have examples based on the behaviours listed in the job description:

• Delivering at Pace
• Working Together
• Communicating and Influencing
• Making Effective Decisions

They are looking to understand what you did, how you did it and what the outcome was from the actions you undertook. The panel will then ask follow-up questions based on your examples to assess how well you demonstrate the behaviours being tested at this stage.

Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.

HMLR is accredited to the Disability Confident Scheme (DCS), which denotes organisations which have a positive attitude towards disabled people. DCS applicants who meet the minimum criteria at shortlisting may be invited to attend an interview. There may be occasions where it is not practicable or appropriate to interview all DCS applicants that meet the minimum criteria for the job. For example, when we receive high number of applications. In these circumstances we may select the DCS applicants who best meet the minimum criteria for the job, rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Maria Curtis
• Email : maria.curtis@landregistry.gov.uk

Recruitment team

• Email : hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Attachments

LBST - RO Job Description Sept 2026 Opens in new window (docx, 158kB)