Lawyer & Business Support Officer *vacancy information updated
Job summary
HM Land Registry is looking for a Lawyer and Business Support Officer to join our Lawyer and Business Support Team (LBST). This is an exciting opportunity to support legal operations at the heart of the organisation, working alongside Land Registration Lawyers, Land Registrars and senior leaders across the Legal Operations Group.
In this varied and rewarding role, you will provide high-quality executive and business support, helping to ensure that operational and strategic priorities are delivered effectively. You'll be a trusted point of contact for senior colleagues, helping to coordinate activities, manage information and support decision-making across a dynamic and professional environment.
Job description
You will act as the Land Registration Lawyers’ contact point for caseworkers and customers for queries on dispute work or cases referred to lawyers, and process objections and disputes in line with HMLR procedures and guidance, seeking lawyer input or referring upwards if necessary. You will provide administrative support to the lawyers in managing cases, such as drafting of letters, collation of data (often from HMLR Service Delivery), serving notices and dealing with electronic correspondence. In addition to this, you will prepare case summaries for the Land Registration Division of the Property Chamber (First-tier Tribunal) for lawyer sign off and manage and process basic small indemnity claims, referring upwards where necessary.You will provide case management and administrative support to Land Registrars and Land Registration Lawyers, including maintaining and reviewing record logs and databases, liaising with HMLR Casework Teams to provide and obtain relevant documentation, and managing the file library and stand-overs. You will be responsible for supporting the Directorate Support Managers and the Data and Register Integrity Group Leadership Team by undertaking other ad hoc duties as required.
The role will provide an exciting opportunity to develop your own skills as well as joining an enthusiastic and focused national team; enjoy excellent levels of support from colleagues around the country; benefit from further development opportunities and continued training.
Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.
Person specification
To be successful in this role, you will be required to demonstrate the following criteria throughout the recruitment process.
Essential Experience:
- The ability to work well under pressure and manage a broad ranging workload with competing demands
- A strong team member, focused on working collaboratively to achieve a common goal
- Decision making
- Strong drafting and communication skills
- Ability to take responsibility for processes and process improvement
- The ability to respond quickly and positively to new developments in a rapidly changing environment
- Able to record and collate data accurately
- For further information please see the attached job description.
Please note that you will not be assessed against the desirable criteria during the recruitment process.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Managing a Quality Service
- Changing and Improving
- Leadership
Benefits
Alongside your salary of £33,227, HM Land Registry contributes £9,625 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
- We have integrity – we value honesty, trust and doing the right thing in the right way.
- We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
- We are professional – we value and grow our knowledge and professional expertise.
- We give assurance – we guarantee our services and provide confidence to the property market.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.Upon applying you will be required to complete a Verbal & Numerical test before you can proceed with the rest of your application.
Then to apply for this vacancy, you will need to complete the short online application form and an anonymous CV that will demonstrate how you meet the essential criteria set out in the person specification and/or job description.
You will also be asked to complete a Personal Statement section (in no more than 750 words) and this should be used to outline your skills and experience for the role and detail how you meet the essential experience criteria listed below:
- The ability to work well under pressure and manage a broad ranging workload with competing demands
- Ability to take responsibility for processes and process improvement
- The ability to respond quickly and positively to new developments in a rapidly changing environment
In the event of high application numbers we may use the below as the lead criteria during the pre-sift/sift stages.
- The ability to work well under pressure and manage a broad ranging workload with competing demands
If successful at the sift stage, you will be invited to attend a blended interview, which we anticipate will be held on week commencing 5th October 2026.
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.
The interview will assess the experience and behaviours listed in the attached job description. The assessment of the behaviours during the interview will be candidate lead and more information will be provided to those applicants successful at the sift stage.
Candidates may refer to notes within their interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
The Civil Service values honesty and integrity and expects all candidates to share these values. Please ensure all examples provided throughout the recruitment process are representative of your own experience. Any instances of plagiarism or other forms of cheating (including the improper use of artificial intelligence) will be investigated and, if proven, the application will be withdrawn.
Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa. You must ensure you have the appropriate right to work in the UK before applying.
HMLR expect everyone to spend at least 60% of their working time in the office.
You can find more information on how we use your personal data on our website
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : Maria Curtis
- Email : Maria.Curtis@landregistry.gov.uk
Recruitment team
Further information
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/Attachments
Lawyer and Business Support Officer - Job Description Sept 2026 Opens in new window (pdf, 126kB)Salary range
- £33,227 - £37,482 per year