L&D Academy Coordinator

Title: L&D Academy Coordinator

Contract: Permanent, Full-Time

Hours: 35 hours per week

Salary: Starting from £28,409 per annum depending on experience

Grade: 4

Reporting Office: Stratford, London

Persona: Agile Worker: 20% - 40% of contractual hours to be

worked from reporting office/working location (hybrid working)

Role Profile - L&D Academy Coordinator.docx

Closing date for completed applications: 3rd November 2025 at 11 PM

Interviews will tentatively be conducted on 11th & 13th November 2025

Benefits include:Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme andmany more…

**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join the Learning & Development Team at L&Q!

We have an exciting new opportunity for a L&D Academy Co-ordinator to join our L&D team.

The L&D Academy supports the organisation to develop the skills, knowledge and behaviours required to ensure that L&Q deliver their objectives. We support individual, teams and departments to continuously evolve and develop to reach their full potential.

As an L&D coordinator, you will report into the L&D Academy Co-ordination Team Leader, and you’ll be the main point of contact for our customers. We are looking for strong customer service skills, as you’ll need to be an ambassador for the L&Q and L&D academy. You’ll coordinate and support the team to enable the delivery of internal and external learning initiatives, ensuring activities run smoothly on a day-to-day basis. Strong organisation skills, excellent attention to detail and able to work efficiently, are essential to this role. You’ll provide all L&Q colleagues who require learning and development solutions a truly excellent service and all the support they need to enhance their learning experience. We are a forward-thinking team who always innovate and look for ways to improve the performance of people at L&Q.

This is a varied and fast paced role. The successful applicant will have excellent administrative and organisation skills, excellent written and verbal communication and strong interpersonal skills.

Duties include:

• Coordinating and supporting the delivery of learning initiatives including preparing materials where required, pre and post course/workshop administration, room setup prior to/post course, ensuring rooms are properly equipped and meet and greet delegates as required.
• Managing and maintaining the LMS system (iLearn) ensuring data is managed accurately and updated in a timely manner to ensure accuracy in reporting.
• Processing course bookings and maintaining accurate training records, tracking and reporting on attendance and cancellations
• Providing KPI and adhoc reports as required
• Liaising with colleagues and external training providers on all courses offered
• Creating, maintaining and monitoring divisional budgets
• Supporting the set-up of organisational learning events such as Great Place to Work, Learning at Work Week, Inclusion week and other L&D Academy initiatives.

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!