Lead Administrator (Project Management) - 7746

Title: Lead Administrator (Project Management)

Contracts: Permanent, Full-Time

Hours: 37.5 hours per week

Persona: Agile (20-40% in office and 3-4 days working from home)

Office Location: Stratford, London

Salary: Starting from £34,527 per annum depending on experience

Role Profile - Lead Administrator (Project Management).pdf

Closing date for completed applications: 1 May 2026 at 11:59pm

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Join our Development & Project Management Team

At L&Q, we’re committed to delivering exceptional service across every part of our business—including the way we support our strategic development programmes. As a Lead Administrator in the Development & Project Management team, you will lead on administrative service delivery, ensuring high standards and excellent customer service across our directorate.

• Are you a skilled and experienced administrator who thrives in a busy environment and enjoys supporting strategic programmes?
• Do you have experience supporting diverse stakeholders and managing competing priorities across a wide range of business-critical activities?

If this sounds like you, we’d love to see your expertise in action at L&Q!

Your Impact in the Role:

• Administrative Leadership: Oversee the Development & Project Management administrative function, ensuring the delivery of a high-quality, responsive service that supports both regional teams and senior leadership.
• Business Support & Service Excellence: Provide administrative support to Directors and act as the first point of contact for departmental queries, maintaining professional standards and timely communication.
• Process Management & Improvement: Take ownership of key organisational and administrative processes such as project support, data collation, and record-keeping to assist our high-volume information bases and compliance requirements. Continuously identify opportunities to streamline workflows and improve the efficiency and accuracy of service delivery.
• Document Management & Compliance: Take ownership of electronic filing and document control processes, ensuring all administration is compliant and aligned with policy and data standards.
• Internal Collaboration & Team Coordination: Foster strong working relationships with divisional colleagues and wider L&Q teams to support a “One Team” approach. Work closely with fellow administrators to ensure continuity, and where applicable, line-manage direct reports—providing leadership, motivation, and guidance to support performance and service excellence.
• External Stakeholder Engagement: Build and maintain effective relationships with key external partners, agencies, and professional providers, ensuring a first-class customer service approach in all communications and interactions.
• Finance & Policy Oversight: Process supplier invoices, manage employee onboarding activity, and contribute to budget control and compliance across the team.

What You'll Bring:

To excel in this role, you'll need:

• Administrative Expertise: Demonstrable experience delivering high-quality, customer-focused and team-focused administrative services in a fast-paced and diverse environment.
• Communication & Stakeholder Skills: Proven ability to engage with stakeholders at all levels, providing excellent service and clear, effective communication.
• Organisation & Planning: Excellent coordination skills with the ability to manage multiple priorities, work to tight deadlines, and maintain a high level of attention to detail on high volume data.
• People Management: Experience managing and supporting administrative staff, with the ability to lead and motivate others to deliver results (desirable).
• System & IT Proficiency: High proficiency in Microsoft Office and confidence using business systems, especially payment systems and document management tools.
• Project & Process Understanding: Project management skills and an ability to contribute to divisional objectives through effective documentation and process compliance (desirable).

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

If you're ready to bring your administrative leadership skills to a collaborative team supporting impactful development projects across L&Q, we’d love to hear from you—apply now!

#TJ