Lead Business Analyst

Job summary

The Foreign, Commonwealth & Development Office pursues our national interests and projects the UK’s role in the world. We promote the interests of British citizens, safeguard the UK’s security, defend our values, reduce poverty and tackle global challenges with our international partners. We employ more than 17,000 staff in 179 countries and territories, across our diplomatic and development offices worldwide, which consists of 282 officially designated Posts. Our UK-based staff work in King Charles Street, London, Abercrombie House in East Kilbride and in Milton Keynes.

Job description

This is an exciting opportunity to be part of the Digital Products and Services Department, which sits in the Information and Digital Directorate. We scope, build, and iterate digital products and services to support and enable the FCDO to operate. This includes products and services that FCDO staff use across the corporate functions and globally to deliver foreign policy, diplomatic and development aid activities. We are a relatively new team and are building core capability to support the FCDO to become more digitally enabled.

We are looking for an experienced Business Analyst with significant professional expertise. You will be joining the FCDO at a time of transformation with the opportunity to shape digital tools to support front line delivery. As we transition our internal systems, land new digital products, and expand the scope of some of our existing digital platforms, we are building an expanded product function to design and integrate our products, spot efficiencies in existing processes, and continuously improve our digital services to provide the best user experience.

As a Business Analyst, you will design and deliver impactful digital products and services that enable the FCDO to meet its diplomatic, development, and consular objectives. Operating at the intersection of technology, policy, and operations, you will play a critical role in translating complex organisational needs into user-centred digital solutions. As a leader within the Business Analysis community, you will also foster professional development, promote best practices, and contribute to the strategic transformation of FCDO’s digital landscape, ensuring that services are secure, innovative, and aligned with the Foreign Secretary’s ambition for global technological leadership.

Government Digital and Data capability is crucial in developing our products and services. We work in integrated, multidisciplinary, supplier and Civil Servant teams to deliver ongoing improvements across our portfolio of products and services. This includes the full range of Government Digital and Data roles, as well as policy and operational leads.

Roles and Responsibilities

The successful candidate will:

• Operate as Community of Practice Lead for IDD’s Business Analysis community, including representing FCDO across government.
• Manage a team of Business Analysts, ensuring they have professional development plans and are contributing to wider IDD priority product development.
• Provide high quality Business Analyst functional expertise to high priority digital products, including the design and development of FCDO’s first digital ‘One Stop Shop’.
• Demonstrate and promote agile delivery and Government Digital Service (GDS) principles in all new digital product developments, ensuring that products are iteratively developed to meet user needs, improve operational efficiency, and enhance the overall digital maturity of the organisation.
• Build relationships with stakeholders throughout the department that can be used to gain the insights we need to deliver impactful projects.
• Engage with wider IDD governance and assurances processes.
• Carry out a variety of design tasks—such as user research, process mapping, creating user stories and storyboards, mapping user journeys, developing service scenarios, and prototyping—to design the complete service experience.
• Contribute to the development of the UK Labs team and build wider understanding of user-centred design across the FCDO.

In the Information and Digital Directorate you will:

• Be part of an integrated delivery environment and ingrained joint working with policy and operations.
• Be able to access a tailored Learning & Development offer, combining both Government Digital and Data Profession and FCDO subject matter opportunities.
• Have opportunities for travel to overseas consulates, high commissions and embassies to support product development.
• Be able to shape and influence both digital services within IDD and the wider FCDO as we develop our Government Digital and Data Community.

More information on the skills and responsibilities of a Lead Business Analyst is available in the Government Digital and Data Professional Capability Framework here.

Person specification

You must be a British Citizen at the time of application and, if invited to interview, you will need to bring proof of identity (British Passport/Driving Licence etc.) with you.

This role requires you to attain Developed Vetting (DV) security clearance.

For more information about this process, click here. Attaining DV will require you to have been resident in the UK for five of the last ten years. At least one year of this must have been a consecutive twelve-month period. Serving overseas with HM Forces, in some other official capacity as a representative of His Majesty’s Government or having lived overseas as a result of your parents’ or partner’s Government employment counts as UK residency for the purposes of security clearances.

Minimum Criteria

• Natural problem solver with experience of digital transformation and user-centred design.
• Experience and enthusiasm for translating complex business problems into well designed and developed digital products.
• Ability to work in multi-disciplinary teams and collaborate with everyone involved in digital delivery, including design, content, data analysis and user research.
• Experience of engaging with users and using qualitative and quantitative data to identify how their needs can be met by products and services.
• Experience working in agile sprint planning and an awareness of agile methodologies approaches and implementations to increase productivity.
• Ability to work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.
• Ability to play an active role in the FCDO and wider government business analysis community, sharing your learning and celebrating progress made by other people and teams.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Seeing the Big Picture

We only ask for evidence of these behaviours on your application form:

• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• Business Process Improvement (Expert level)
• Stakeholder Relationship Management (Expert level)
• Context, Problem and Option Analysis (Expert level)
• Systems Analysis (Expert level)

We only ask for evidence of these technical skills on your application form:

• Business Process Improvement (Expert level)
• Stakeholder Relationship Management (Expert level)

Benefits

Alongside your salary of £57,500, Foreign, Commonwealth & Development Office contributes £16,657 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• A Civil Service pension with an employer contribution of 28.97%
• 25 days Annual Leave per annum.
• 9 days Public and Privilege holidays per annum.
• Learning and Development tailored to your role.

See the attached candidate pack.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

This vacancy uses the Success Profiles Framework to assess your Behaviours and Experience. We will use the Lead Business Analyst - Government Digital and Data Profession Capability Framework to assess your Technical skills at the Application and Interview stages.

Please see the ‘Hints and Tips’ that are provided for your information about how to prepare Behaviour examples at the Application and/or Interview stage.

Application Stage

You will be required to complete the following as part of the online application:

• A CV detailing your career history (including any relevant qualifications). CVs will be assessed against the Minimum Criteria outlined in the Person Specification section below.
• A 500-word Personal Statement explaining how you consider your skills, qualities and experience provide evidence of your suitability for the role, with specific reference to the Minimum Criteria. These responses will be explored further during the interview process for shortlisted candidates.

Your application will be assessed on the following:

Behaviours

• Leadership

Technical Skills

• Business Process Improvement (Expert level)
• Stakeholder Relationship Management (Expert level)

IMPORTANT: If you are applying under the Disability Confident Scheme and require Reasonable Adjustments in order to complete your application, please ensure Government Recruitment Service (GRS) are aware of this on the date of application and certainly by the closing date.

In the event of a large number of applications, we may conduct an initial sift by a Lead Behaviour. For this campaign we will be prioritising Leadership. Only candidates who meet the minimum standard in this Behaviour will have the rest of their application fully assessed.

Interview Stage

Candidates will be required to give a Presentation at the Interview, and the topic will be sent to you in advance. The Presentation will test the following Technical skill:

• Context, Problem and Option Analysis (Expert level)

You will also be assessed on the following Behaviours and Technical skills at Interview:

Behaviours

• Leadership
• Communicating and Influencing
• Seeing the Big Picture

Technical Skills

• Systems Analysis (Expert level)

Please note that the FCDO carries out name-blind (anonymised) recruitment to help build a more diverse and inclusive workforce. The personal information on your Application form and/or CV will be concealed during the sifting phase, and only the names of those who are being invited for Interviews will be made known to the Panel.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via fcdorecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to FCDO from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems reading the Candidate Pack, such as through screen reader software, please contact our Team via fcdorecruitment.grs@cabinetoffice.gov.uk and we will share a Word version of this.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : FCDO Recruitment Team
• Email : fcdorecruitment.grs@cabinetoffice.gov.uk

Recruitment team

• Email : fcdorecruitment.grs@cabinetoffice.gov.uk

Further information

The FCDO’s recruitment processes are underpinned by the principle of selection for appointment on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should, in the first instance, contact External.Recruitment@fcdo.gov.uk. If you are not satisfied with the response you receive from the FCDO, you can contact the Office of the Civil Service Commissioners.

Attachments

Hints and Tips on Behaviour Examples Opens in new window (pdf, 85kB)2025-11-17 Pre-employment Checking - Document Requirements (V17) Opens in new window (pdf, 231kB)435405 Lead Business Analyst - Candidate Pack Opens in new window (docx, 1029kB)435405 Lead Business Analyst - Candidate Pack Opens in new window (pdf, 630kB)