Lead Developer D365

Job summary

Lead Developer D365
£80,000 per annum
Bedford
Permanent
Hybrid Working

Join us at the Money and Pensions Service (MaPS) as a Lead Developer (365). You will join the Omnichannel team responsible for managing Dynamics 365 CRM and Genesys Cloud CX. You will lead the development of our D365 solutions and integrations into our broader Azure-based
architecture, collaborating with the Product Owner, Developers, Solutions Architect and Business Analyst. Our wider architecture includes Azure Functions, Azure Service Bus, API integrations, Azure DevOps CI/CD pipelines, Terraform (Infrastructure as Code), React-based front-end components, Genesys Cloud CX and .NET/C# APIs.

You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.

Job description

The purpose of the role
A lead developer leads development on one or a small number of related project teams.

At this role level, you will:
• guide the ways in which the team works
• be proficient in a wide range of technical systems
• be involved in identifying appropriate technology and approaches, deciding when software should be written
• contribute to the developer community
• provide technical leadership, coaching and mentoring your team
• promote knowledge sharing and adoption of good practice

Key Accountabilities

Collaborate within an agile team and lead the development of digital products using D365 CRM, .NET/C# and Azure services, ensuring efficient, modular and maintainable code.

Produce testable code complete with unit and integration tests.

Establish and enforce coding standards, engineering practices and CI/CD approaches across D365 and related integrations.

Define and establish reusable engineering patterns, shared components and solution templates across D365 and Power Platform to ensure consistency, scalability and accelerated delivery.

Make clear technical decisions regarding use of plugins, custom APIs, Azure Functions, Service Bus and other distributed components.

Define integration and architectural patterns in collaboration with Solutions Architects.

Ensure D365 solutions align with MaPS engineering standards, DevOps practices and
architectural governance.

Build and manage Azure resources (e.g., Azure Functions, Logic Apps, Key Vault, API
Management) to support scalable and secure application backends.

Leverage Azure Service Bus topics and queues to orchestrate asynchronous workflows and
decouple services.

Use Terraform for Infrastructure as Code (IaC) to provision and manage cloud environments.

Release code and D365 solutions via Azure DevOps pipelines.

Implement robust logging, monitoring and observability patterns across D365 and Azure
components.

Build in accordance with GDS Service Standards and Secure by Design Principles.

Line manage and mentor two D365 developers, supporting capability growth and performance.

Promote collaborative engineering culture and reduce reliance on external suppliers.

Document technical designs, configurations, and deployment procedures to support
maintainability and knowledge transfer.

Person specification

Experience and Expertise

Availability and capacity management. You can manage service components to ensure they meet business needs and key performance indicators (KPIs)

Development process optimisation. You can work under guidance to identify process optimisation opportunities and contribute to the implementation of proposed solutions.

Information security. You can design solutions and services with security controls included, specifically engineered to mitigate security threats.

Modern standards approach. You can identify and apply modern development standards to support complex projects and programmes. You can lead others in applying modern development standards.

Programming and build (software engineering). You can advise on the right way to apply standards and methods to ensure compliance. You can maintain technical responsibility for all the stages and iterations

Strong C# / .NET engineering background, with experience building enterprise-grade, maintainable and testable solutions.

Essential:

• Extensive experience customising and extending Dynamics 365 CRM, including plugins, SDK,
Web API and Dataverse.
• Hands-on experience with Microsoft Power Platform tools (Power Automate, Power Apps,
Dataverse) used in conjunction with custom code and integrations in enterprise environments.
• Experience designing and implementing Azure-based integrations, including Azure Functions,
Service Bus and API integrations within distributed architectures.
• Experience leading engineers or technical workstreams, including setting coding standards,
mentoring developers and contributing to architectural decisions.

Desirable:

• Experience integrating with Genesys APIs or similar contact centre platforms.
• Experience with Customer Service, Sales and Marketing modules.
• Experience configuring and customising D365 CRM components (workflows, dashboards, forms, views, reports) with an understanding of when configuration is appropriate versus custom code or external services.

Benefits

About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring
  We care about our colleagues and the people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Recruitment Process:

1. Initial Review: Our recruiter will review your CV. If it looks like a good fit, they'll reach out to arrange a call.
2. Hiring Manager Review: If the recruiter thinks you're suitable, your CV will be passed to the hiring manager, who will decide whether to invite you for an interview.
3. Interview: If selected, you'll participate in a virtual interview. This single-stage process allows you to demonstrate your skills and experience through competency-based questions. This will also require you to deliver a short presentation.

Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Job Reference: MaPS01144
Close Date: 24/4/2026

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Marty Sikora
• Email : marty.sikora@reed.com

Recruitment team

• Email : moneyand.pensions@reed.com