Lead Product Manager

Job summary

Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.

We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.

Find out more about DDTS:

Defra digital, data and technology blog

LinkedIn

Defra Jobs

We are Government Digital and Data Candidate Information Pack V3 - 1

Job description

The purpose of Lead Product Manager role:

• To deliver high quality IT products to external/internal customers.
• To set digital product strategy and deliver to a roadmap driven by customer demand and feedback.
• Key success measures for the role include meeting service levels, technical innovation, cost efficiencies at scale, reliability and financial performance.
• The role may involve ownership of technology capabilities relevant to the IT product.
• To contribute to the overall DDTS strategy.

Key results:

• Produce and maintain IT product strategy and roadmap.
• Ensure IT product performance as per SLA.
• Ensure high-level of customer satisfaction with service provided.
• Manage technology lifecycle, eliminate legacy IT products and costs.
• Ensure IT product unit cost reduction.

With the support of DDTS internal resources and suppliers, the Lead Product Manager will be accountable in the following key areas for their specific IT product/s:

Product Strategy

• Maintain IT product strategy through expertise in industry product/service trends, customer demand and interaction.
• Market product portfolio and catalogue, manage stakeholders and influence business needs.

Product Economics

• Understand all product costs and maintain overall total cost of ownership. Understand and influence cost drivers and aim to reduce product total cost of ownership year-on-year.
• Determine product pricing. Collaborate with IT service management teams to maintain accurate pricing models, catalogue options, and service levels.

Product Development

• Deliver product governance. Run design forums and ensure support from stakeholders for new features, upgrades and the associated cost implications.
• Continuously improve service provisioning, whilst ensuring safe launch into production.
• End-to-end delivery of new products and releases.
• Collaborate with non-aligned product/service owners and suppliers who contribute technical components, communicate the service roadmap and agree the build and delivery schedule to meet service release plans.

Product Lifecycle

• Communicate IT product roadmap. Maintain the 3-year IT product roadmap and communicate new features and benefits to stakeholders.
• Ensure the development of technical components including technical roadmap and engineering.

Product Performance

• Exercise accountability for service availability. Drive incident resolution, problem fixes and operational best practice with operations teams.
• Communicate service status. Deliver regular reports of service status and service adherence to SLA’s.
• Drive up customer satisfaction.

Product Demand

• Manage service consumption. Regularly check service consumption versus demand plan and adjust the capacity plan as required.
• Collaborate with operations teams to manage service capacity and prevent provisioning or availability issues.

Person specification

The Lead Product Manager needs a thorough understanding of the product lifecycle, development methodologies including agile and waterfall, IT service management best practice, commercial and financial management. Backed up by industry qualifications (ITIL).

Skills

• Excellent stakeholder management skills, informed by political and business awareness.
• Operational management - successful management of IT products in complex matrix and multi-supplier environments. Acting as the escalation point for major operational issues.
• Excellent influencing, relationship and conflict resolution skills.
• Ability to establish goals for the IT services and to establish a system of measuring effectiveness of goal attainment.
• Determining priorities effectively and stipulating the time, activities and resources required to achieve the set goals.
• Drawing sound and realistic conclusions from all the relevant information available.
• Performing effectively to deadlines, maintaining focus in challenging situations and adapting to find solutions that meet the needs of stakeholders.
• Agile working, determining the right approach for the team to take to achieve the right outcomes.
• Financial ownership skills, understanding the marketplace, realising benefits by linking work in progress back to business cases.
• Strategic ownership – developing long term vision and objectives for IT products.

Experience

• Extensive experience in a similar role.
• Management of IT products in a multi supplier outsourced environment.
• Product development including agile and waterfall delivery methodologies.
• Establishing product roadmaps.
• Establishing and monitoring procedures to control and regulate employee tasks and activities as well as one's own tasks and responsibilities.
• Experience of working within constraints, working with and challenging senior stakeholders, prioritising and mitigating constraints.
• User focused – experienced in meeting the needs of a diverse user base, applying strategic thinking in how to provide the best service to the end user.
• Experienced in multiple parts of the product lifecycle, recognising the appropriate deliverables and how to meet them and can plan and engage with appropriate stakeholders at a particular stage of the lifecycle.

Selection process

The Civil Service marks each element of the selection process on a merit basis. You can visit the gov.uk website for further information on the Civil Service rating scale.

Ensure you have tailored your CV and Personal Statement to the 'skills and experience' section of the job advert by providing examples on how you are suitable for the role. Consider using the STAR method which allows you to set the scene, show what and how you did and the overall outcome.

Please ensure you demonstrate clearly, within your personal statement, how you meet these requirements, as the information you provide will form a key part when the panel is scoring your application.

For further information on STAR, you can check out our Hints and Tips document.

Application process

As part of the application process, you will be assessed on your experience. This will be evaluated by looking at your CV and personal statement, so please provide the following and ensure your experience is clearly demonstrated:

A CV
A 1000 word Personal Statement: Referring to the 'skills and experience' sections of the job advert, please demonstrate how you are suitable for the role by providing relevant examples.

Further details around what this will entail are listed on the application form.

Sift

Sift will begin shortly after the advert closes.

Should there be a large number of applications, an initial sift will be conducted using your personal statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment or interview.

Interview

If successful at sift, you will be invited to an interview where you will be assessed on the Behaviours listed below, as well as Strengths.

As part of the recruitment process you may be required to do a presentation, confirmation of a presentation and the question to answer will be provided following the sift, for all candidates invited to interview.

Interview dates are to be confirmed. Please note that these may be subject to change.

Interviews will be held virtually on Microsoft Teams.

For further information on Success Profiles, you can visit the links below and watch our videos on DefraJobs.

Behaviours

Experience

Strengths

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service
• Seeing the Big Picture

Benefits

Alongside your salary of £67,730, Department for Environment, Food and Rural Affairs contributes £19,621 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• 25 days leave (rising to 30 days over 5 years) plus bank holidays.

• A Civil Service pension with an average employer contribution of 28.97%.
• A day off per year for the King's birthday.
• Access to a range of retail discounts (these include supermarket, tech, gym, holiday, phone and more).
• Flexible working options such as condensed hours, part-time and flexi time.
• 3 paid volunteering days per year.
• Funding for professional membership of a recognised professional body.
• Learning and development tailored to your role and budget for training or qualifications.
• A culture encouraging inclusion and diversity.
• Cycle to work scheme.
• Health cash plan to help you manage health costs for a reduced monthly fee.
• Access to the Employee Assistance Programme open 24 hours, 7 days a week, that provides support to you during any times of stress or difficulty.
• Free access to Headspace for wellbeing.
• Season ticket loan for public transport.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

For further information on the selection process for this role, please refer to the person specification section of the job advert.

Location

As part of the pre-employment process for this post, successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. The agreed contractual workplace is then the substantive and permanent place of work for the successful candidate(s).

Where the location is ‘National’ the successful appointee should discuss and agree an appropriate contractual location in line with both Defra’s location policy and site capacity, prior to proceeding with pre-employment processes.

The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations.

Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.

The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.

Defra includes the core department, APHA, RPA, Cefas and VMD.

Further Information

Reserve list

A reserve list may be held for a period of 12 months from which further appointments can be made.

Near miss

Candidates who are judged to be a near miss at interview may be considered for other positions in Defra which may be at a lower grade, but have a potential skills match.

Salary

New entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

Childcare Vouchers

Any move to DEFRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Visa Sponsorship Statement

Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Merit Lists

Where more than one location is advertised, candidates will be appointed in merit order for each location. You will be asked to state your location preference on your application.

Criminal Record Check

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Internal Fraud Database Check

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : ddtsonpayrollrecruitment@defra.gov.uk
• Email : ddtsonpayrollrecruitment@defra.gov.uk

Recruitment team

• Email : defrarecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: here