Learning and Development Coordinator

About the role

Role Summary

The Learning & Development (L&D) Coordinator will work in partnership with leaders and colleagues across the organisation to design, coordinate and deliver high quality learning, development, and wellbeing initiatives that reflect our culture and support our strategic goals.

This role plays a vital part in planning, organising and administering the full range of activities within our annual People Development Programme. The postholder will also support compliance against statutory, regulatory and internal audit requirements.

A key element of the role involves working closely with the Peabody Group to support the implementation and ongoing maintenance of the Kallidus learning management system (LMS), ensuring that digital learning content is relevant, user friendly and aligned to our local operating model.

Salary:

£30,595

Hours of Work:

35

Contract:

Permanent

Probation Period:

6 Months

Notice Period:

1 Month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

I have worked at TCH in HR for nearly eight years. The team are all generalists which gives us lots of variety in our roles and the opportunity to get involved in organisation design and development. I’m passionate about the Choose Housing as a career movement, and our team support our colleagues to achieve their mission to provide quality homes and services that put residents at the heart of everything we do.

Stephanie Byard - Regional Head of HR

What will you be doing?

Role Specific Responsibilities

Key Responsibilities

Learning & Development Coordination
•Research and recommend innovative learning and development solutions that address organisational, departmental and individual learning needs.
•Manage the full administrative lifecycle of training interventions, including scheduling, venue and travel arrangements, system bookings, attendance tracking and post course follow up.
•Communicate course logistics and requirements clearly and promptly to trainers, learners, managers and external suppliers.
•Coordinate compliance related training, ensuring all staff attend required sessions and complete mandatory learning within set timeframes.

Internal Delivery and Content Creation
•Act as an internal trainer to design, prepare and facilitate engaging learning sessions delivered in person or via MS Teams.
•Prepare, adapt or quality assure learning materials, resources and programmes to support effective delivery by internal or external trainers.

Staff Wellbeing Programme
•Plan and coordinate an annual programme of wellbeing activities that provide social, physical and financial support to staff and deliver strong value for money.
•Manage the distribution and analysis of the annual Staff Wellbeing Survey, using insights to shape future initiatives.

Systems, Reporting and Data Management
•Maintain accurate and up to date records of learning activity within HR databases and the LMS, ensuring compliance with internal procedures and GDPR requirements.
•Produce high quality management information and reports, including attendance data, evaluation outcomes, spend analysis and key HR performance indicators.

Evaluation and Continuous Improvement
•Create, distribute and analyse L&D evaluation tools to measure course effectiveness.
•Work with trainers and managers to identify improvements and enhance the quality and impact of future learning interventions.

Financial Coordination
•Support financial administration processes, including raising purchase orders, logging spend against budgets, verifying invoices and negotiating discounts where appropriate.

Early Careers Support
•Assist with the administration of apprenticeship and graduate programmes, ensuring alignment with Peabody Group processes and supporting staff progress through regular check ins.
•Prepare vocational training agreements, book qualifications, and manage related invoicing activity.

HR Team Collaboration
•Provide flexible administrative and project support to the wider HR team, working closely with the HR Administrative Assistant to ensure cohesive, high quality service delivery across the department.

General

•To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.
•Recognise, respect and promote the different roles and diversity of the individuals within the business.
•To actively contribute towards key performance indicators and professional standards.
•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
•To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.
•Attend and participate in training and other meetings and staff events as required.
•Be an effective member of your team, presenting a positive impression of your section and the business.
•This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.
•This role will require occasional travel to other offices and it is expected that an individual in this role has a full driving licence and access to a car with relevant insurance.

About You

Education & Qualifications

•Experience supporting apprenticeships or graduate schemes.
•Knowledge of the Disability Confident scheme.
•Understanding of EDI principles and their application to L&D activity
•Ability to source, brief and negotiate with training providers

Key Skills & Competencies

•Strong interpersonal and written communication skills, with the ability to engage confidently at all levels
•Ability to evaluate training, development and wellbeing activities to inform future planning
•Proficiency in MS Teams and Zoom, with the ability to support colleagues in using these tools
•Experience using HR or training databases and generating reports would be desirable.
•Excellent attention to detail and ability to manage multiple tasks and deadlines
•Experience in a fast paced HR environment providing administrative and coordination support
•Proven ability to work calmly under pressure and deliver events successfully
•Experience with learning management systems is desirable.

Behaviours

•Collaborative team player with a professional and proactive approach
•Commitment to continuous improvement and challenging outdated practices
•Dedication to delivering high quality, customer-centric services.

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Monday, 16 February 2026

Interview Date: