Learning and Training Manager

Job summary

The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.

IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.

We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments.

IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant.

Successful applicants will join the Civil Service Pension Scheme.

Please note that the mission of IBCA means that it is likely to be fully operational for a period of approximately up to 5 years, after which IBCA will become a smaller residual service. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.

Job description

The Learning and Training Manager role is a demanding but incredibly rewarding role which carries a high level of responsibility but also brings with it great variety and the opportunity to make a difference to the service we provide to people whose lives have been impacted by infected blood across the UK.

The Learning and Training Manager will be accountable for effectively delivering high quality learning in line with IBCAs professional standards to ensure colleagues are fully skilled to undertake the full remit of duties

You will work with the learning and training lead to design and develop an interactive learning package in a challenging yet rewarding environment.

You will help create the culture of WE CARE that we want to embed in IBCA (Wellbeing, Exceptional, Collaborative, Advocate, Respectful, Empathetic) ensuring that IBCA is a great place to work and one where we take the wellbeing of our people as seriously as we take that of our customers.

At the onset and whilst we iterate our learning products and guidance, we will need you to be in the office a minimum of 60% of your working week depending on what the blended learning looks like, will take a decision on hybrid following the initial iteration. All training is delivered face to face and office based for the duration of training.

Once all training is complete you could potentially move to become a Claims Manager.

Responsibilities:

This role is responsible for delivering high quality learning and user focused services for the IBCA. The number one goal for this new organisation is to build and maintain trust with its users. Effective, open and transparent communications will play an important part in this as will your part in helping to build a culture which has the user at the heart of all we do and deliver with a focus on respect, empathy and transparency.

You will use creative innovative ideas to make learning and development engaging, building the relevant skills and capabilities. Researching and resourcing the right learning recognising one size doesn’t fit all, so will need to be diverse in its approach. You will work with internal and external stakeholders to ensure all learning material is current and accurate.

IBCA’s primary objective is to pay and support people who are eligible for compensation accurately, accessibly, securely and speedily and you will be responsible for delivering learning which achieves this goal in a blended training environment.

Key elements of the role will include:

• Onboard new recruits, ensuring all necessary induction materials are completed in line with our WE CARE principles.
  
• Delivering learning to colleagues within a multichannel environment though primarily this will be in a classroom setting.
• Tailoring material to meet the specific needs of learners and the business, within the remit of the learning products.
  
• Planning effective learning sessions, ensuring the most effective delivery methods are used, adapting, where appropriate, teaching techniques, lesson plans, scenarios and training materials to meet individual abilities, levels of understanding and learning styles, to ensure a consistent, high quality training intervention which addresses their learning and development needs.
• Act as an advocate for the development of capability and skills as part of the Operational Delivery Profession.
  
• To continually support the ongoing learning journey and wrap around learning in addition to technical learning that our teams will require. Researching and refreshing own Subject matter expert as the authority evolves
  
• Exhibit personal qualities and behaviours which are a role model for others – being open to receive challenge and feedback; value diversity and difference
  
• Handle difficult situations appropriately to deliver effective outcomes for colleagues and customers to ensure our We CARE principles are followed.
  
• Produce an assessment of the learners capabilities at the end of the training period, making recommendations for any further learning or coaching which may be required to ensure they come to standard.

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential? If your answer is Yes. Join us!

Person specification

Essential Skills

You will have the following skills, knowledge, and experience:

• Experience of delivering complex learning to a diverse range of users
• Able to demonstrate strong communication skills
• A good understanding of learning frameworks and how to maximise these to deliver strong learning outcomes.
• Evidence of turning guidance into an interesting and attractive learning offer.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Benefits

Alongside your salary of £38,105, Infected Blood Compensation Authority contributes £11,039 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Premium allowance paid monthly after probation
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%
• 32.5 days of paid annual leave plus 8 bank holidays
• Family friendly policies to support you and your everyday responsibilities
• Enhanced maternity and paternity leave, up to 12 months shared parental leave

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.

Application information

As part of your application, you will be asked to complete an anonymised CV, which should include your career history, skills, experience and qualifications.

You will also be asked to complete a Personal Statement, of no more than 750 words, that demonstrates how you meet the Essential Skills for the role.

At sift, you will be assessed on your CV and Personal Statement.

Should you be successful at sift, you will be invited to attend an interview where you will be assessed on experience and strengths.

Expected timeline (subject to change)

Expected sift date – w/c 17 August 2026

Expected interview date/s – 25th & 26th August 2026

Interview location - Your interview will either be conducted face to face or by video.

You will be notified of the location if you are selected for an interview.

Reasonable Adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via IBCA.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Sponsorship

IBCA recruitment policy limits Skilled Worker visa sponsorship solely to roles designated as business-critical (internal role not prioritised as hard to fill). Because this position does not fall into that category, we will not be offering sponsorship. Therefore, to be considered for this role, you must be able to demonstrate your right to work in the UK without requiring employer sponsorship.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to IBCA from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website)

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service / Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the IBCA if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

PLEASE NOTE: IBCA employees are public servants, therefore the Civil Service Nationality Rules (CSNR) do not apply. Candidates who do not meet the CSNR are welcome to apply and applications will not be rejected: successful candidates however will be subject to a Right to Work check to work within the UK.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Ibca.Recruitment@ibca.org.uk
• Email : Ibca.Recruitment@ibca.org.uk

Recruitment team

• Email : Ibca.Recruitment@ibca.org.uk

Further information

Our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should contact the Resourcing Team at IBCA.grs@cabinetoffice.gov.uk

Attachments

Employee Offer Opens in new window (pdf, 1851kB)