Learning Operations Officer

Job summary

IMPORTANT DATES

Online Verbal Test - The deadline to complete the online assessment is 11:55pm on 13 September 2026. You must complete and pass the online verbal assessment before submitting your application. Applications cannot be considered unless the assessment has been successfully completed by this deadline.

Closing date for applications - 15 September 2026 at 5:00pm

We are recruiting for two Learning Operations Officers to join our Ofsted Academy team.

In this role, you will provide project and operational support to help deliver Ofsted Academy’s learning, training and development programmes, including managing shared inboxes, coordinating communications, and supporting a range of learning activities. Working closely with colleagues and stakeholders across the organisation, you will ensure programmes are effectively coordinated, enquiries are handled professionally, and learning operations run smoothly.

This is a fantastic opportunity to further your experience in Ofsted’s well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.

Job description

Please refer to the job specification for further information.

Person specification

Please refer to the job specification for further information.

Qualifications

GCSE level education or equivalent, including English and Maths at Grade C/4 or above, or relevant knowledge and experience

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• The ability to work independently, as well as in a team, and to tight deadlines, proactively and on own initiative.
• Experience of working with internal and external customers to schedule and administrate training, learning & development or event management.
• Ability to identify sources of evidence/data and analyse information and present this in a clear manner.
• Strong IT skills including the ability to use IT systems to implement, manage and monitor processes and workload.

Benefits

Alongside your salary of £31,496, Office for Standards in Education, Children's Services and Skills contributes £9,124 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Full details of the benefits available can be found in our Ofsted Offer brochure.

Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident – Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Application and shortlisting:

You must complete and pass the online verbal test before submitting an application. The deadline to complete the assessment is 11:55pm on 13 September 2026.

The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the person specification.

You will also be asked to provide information within the “Employer/Activity History” section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).

Use the STAR model (Situation, Task, Action, Result) to present your evidence.

Should a high number of applications be received, an initial sift will be conducted against the lead criterion listed below. If necessary, a full sift will then be carried out against the remaining criteria outlined in the person specification.

• The ability to work independently, as well as in a team, and to tight deadlines, proactively and on own initiative.
• Experience of working with internal and external customers to schedule and administrate training, learning & development or event management.

Interview:

Candidates who pass the benchmark at the shortlisting stage will be invited to an assessment and interview where they will be assessed against a mixture of the Civil Service behaviours and the experience/technical skills set out in section 3 of the job specification.

We will invite the most suitable candidates to attend an interview week commencing 28 September 2026. The interviews will be held remotely via Microsoft Teams.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the point of application and for the duration of employment.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a standard (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : People Services Delivery Team
• Email : Jobs@ofsted.gov.uk
• Telephone : 0300 013 1487

Recruitment team

• Email : Jobs@ofsted.gov.uk

Online test instructions

Please note these IMPORTANT DATES

Online Verbal Test - You must complete and pass the online verbal test before submitting an application. The deadline to complete the online assessment is 11:55pm on 13 September 2026.

Closing date for receipt applications - 15 September 2026 at 5:00pm

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should email Ofsted recruitment at jobs@ofsted.gov.uk in the first instance. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at: https://civilservicecommission.independent.gov.uk/recrutiment

Attachments

Job specification - Learning Operations Officer Opens in new window (pdf, 197kB)