Learning & Organisational Development Officer

Housing Ombudsman Service

Scotland

Hybrid

Expires: Expiring in 2 days

Flexible

£35,672 per year

Job summary

We have an exciting opportunity for a Learning and Organisational Development Officer within our People function.

The successful candidate will provide support in the coordination and delivery of Learning and Organisational Development (L&OD) activity, answering day-to-day queries, maintaining learning systems and content and collating data and feedback to help continuously improve the L&OD programme.

Job description

You will work closely with L&OD Business Partners to deliver and create in-person and online training courses and materials and contribute to skills audits and learning needs analysis. You will play a valuable role in supporting our Colleague Forum, working with Executive Sponsors and Forum Reps to circulate agendas and record actions to ensure that employees views are heard and that colleagues are informed of important developments. You will also work with our internal communications team to draft and publish internal communications relating to L&OD activity

Person specification

The successful candidate will be a confident systems user who is able to make data driven insights to determine service improvements and have strong organisational skills to successfully support a variety of projects and stakeholders across the L&OD function. Your profile will demonstrate:

Proficiency in learning technologies and Microsoft 365 tools
Experience of managing competing deadlines and priorities in an OD or L&D function

In addition, you will be asked to evidence:

Experience of organising and supporting learning activities
Experience of delivering learning and organisational development initiatives/training courses both in person and on-line to both small and large groups
Experience working with a broad range of internal colleagues and external providers to give customer-focused support
Experience running system reports and using data/feedback to suggest service improvements

If you feel you are the ideal candidate for this role, please download the attached job description to find out more.

Closing date: Thursday 22nd October 2026

Interviews: Early November 2026

Note: Following unprecedented levels of interest in our vacancies, we reserve the right to close the role early. We intend on closing this role immediately if / when we receive 100 applications. We therefore strongly recommend that you apply as soon as possible.

The postholder should strive at all times to adhere to the Housing Ombudsman Service values of learning, excellence, openness, and fairness. HOS is committed to equality of opportunity in all its practices, policies, and procedures. It is our intention to promote a working environment that is free from harassment, bullying, victimisation or discrimination, where everyone is treated with dignity and respect. We expect all staff to behave respectfully with courtesy and consideration, whilst carrying out their duties.

At HOS we have a Conflicts of Interest policy, designed to protect the integrity of the HOS decision-making process, to enable our stakeholders to have confidence in our integrity, and to protect the reputation of staff and non-executive members. All new staff and non-executive members of HOS should declare immediately and take actions to avoid any conflict of interest.

Benefits

- 25 days annual leave, plus bank holidays
- Christmas closure days
- Flexible working
- Annual health check
- Local Government Pension Scheme membership

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

To apply please click link

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Housing Ombudsman Service Recruitment Team
Email : recruitment@housing-ombudsman.org.uk

Salary range

£35,672 per year