Learning & Organisational Development Support Co-ordinator

Job summary

Make a difference
Every role at CQC contributes to our mission, If you’re looking for a new role in that gives a true sense of meaning and purpose, then you’ve found it! As a Learning & OD Support Co‑ordinator in the Learning & Organisational Development Team, you’ll help make sure our people have the learning, support and systems they need to deliver safe, high‑quality care across England.

Picture this
In this role, you’ll be part of a friendly team that helps everyone at CQC learn, grow and thrive. Each day brings something different, and your work will directly support colleagues right across the organisation.

As a Learning & OD Support Co‑ordinator in you might get the chance to:

• Support the smooth running of learning programmes by coordinating sessions and ensuring information on the Learning Management System is accurate and up to date.

• Help improve how we respond to staff queries by spotting patterns, sharing insights, and suggesting simple changes that make things work better for everyone.

Job description

The role
You’ll be key in helping us deliver our work. In this role, you’ll:

• Manage core learning admin: Handle high‑volume learning and OD queries, update the Learning Management System, and make sure programme information is accurate and completed on time.

• Support staff and partners: Provide helpful, timely customer service to colleagues and external training providers, ensuring everyone receives clear information and a positive experience.

• Keep processes running smoothly: Carry out day‑to‑day finance and admin tasks—such as raising purchase orders and quality‑checking data—so our programmes run efficiently and meet agreed standards.

Person specification

Show us
We will be looking for specific skills, knowledge and experience in your application form:

• Experience delivering HR or people‑related administration, including working with processes, responding to queries, and supporting a wide range of colleagues.

• Experience managing high‑volume inboxes or queries, using your initiative to find answers, solve problems, and meet agreed service levels.

• Ability to use digital systems confidently, such as Microsoft tools or learning/finance systems, to handle data, complete tasks accurately, and share information clearly.

Bring your experience to a role in CQC that really makes a difference

Benefits

The Benefits
We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

To apply, please click the ‘Apply at advertiser’s site’ button located at the bottom of this page.

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Diana Molloy, L&OD Manager: Development & Experience
• Email : Diana.Molloy@cqc.org.uk

Recruitment team

• Email : recruitment@cqc.org.uk