Lettings Officer

Job Description

Salary range: Grade 6 £36,693-£37,794p.a. plus fantastic benefits and progressing towards grade 7
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Lettings Officer

Career Grade 6–7

Build your career in Housing Lettings – with a clear route for progression.

This is a career-grade opportunity for someone with strong customer-service, organisational and problem-solving skills who wants to develop a career in Housing.

You’ll normally join at Grade 6, doing real lettings work from the start while developing your knowledge of Council tenancies, lettings, voids and related Housing processes. As you demonstrate the knowledge, competence and independence required for the full role, you can progress to Grade 7.

The role

You’ll help make sure Council homes are let quickly, accurately and with a good experience for new tenants.

You’ll arrange and carry out tenancy sign-ups, explain the main terms and responsibilities of a Council tenancy, check identity and occupancy information and act as a key point of contact for new tenants during the letting process.

You’ll also work closely with Allocations, Voids, Repairs, Income and Tenancy teams to progress vacant properties, minimise delays and rent loss and resolve issues that could prevent a successful letting. The role also includes mutual exchanges, tenancy records, rent account activity and other day-to-day lettings work.

What we’re looking for

For Grade 6, you don’t need to already be a lettings expert. We’re looking for someone who can:

• provide a responsive and sensitive service to customers;
• communicate clearly and explain information in plain English;
• organise and prioritise a varied workload;
• identify problems and take action to resolve them;
• build good working relationships with residents and colleagues;
• maintain accurate records and use digital systems confidently; and
• learn and apply Housing lettings, tenancy and void processes.

The current person specification places strong emphasis on customer service, resolving issues, managing workload, communication, relationship-building, IT and equality.

For Grade 7, you’ll need to demonstrate the developed lettings knowledge and experience needed to undertake the full role with greater independence.

At Grade 6, you’ll build your knowledge and confidence across lettings, sign-ups, voids, tenancy processes and related Housing systems while working within established procedures.

Why join us?

This is a practical route into a Housing career where you can develop specialist lettings knowledge while working directly with residents and helping turn vacant properties into homes.

You’ll have the opportunity to build experience and progress to the full Lettings Officer role as your skills and competence develop.

Our benefits include

An inclusive working environment, learning and career development, the Local Government Pension Scheme, up to 31 days annual leave depending on eligibility plus Bank Holidays, the option to purchase additional leave, family-friendly provisions, a 24/7 Employee Assistance Programme and flexible/agile working where compatible with service requirements.

To view the job profile please click here

Application closing date: Friday 2 October 2026

Assessment/Interviews: Week Commencing 19 October 2026

Apply early

This vacancy may close without notice if a sufficient number of applications are received. Early application is therefore encouraged.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee an interview to disabled applicants who meet the minimum criteria for the role.

About us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.