Library and First Point Officer

Job Introduction

Telford & Wrekin Library Service is looking for a keen individual to join the team. This is a permanent position for 27 hours per week and will be based at Southwater Library.

Brief overview of the role:

The library service is a valued resource within the community. This role provides a highly customer-focused service to the public. Duties will include:

• answering general and book-related queries
• issuing, discharging and shelving books
• promoting library stock
• cash handling
• helping with children’s activities
• registering new users
• helping customers in the use of IT via the public access PCs
• delivering the 'First Point @' services provided in the library.

The position will involve working fortnightly on a Saturday on a rota basis. The post holder may also be required to work Sundays, evenings and Bank Holidays as required.

Skills and experience:

Candidates must be:

• Knowledgeable about books, online resources and information on the Council website
• Able to work accurately, at times under pressure
• Able to communicate articulately with a diverse range of library customers
• Able to use good questioning skills to comprehend and meet the needs of library customers
• Able to show initiative and a desire for developing new skills.

For an informal discussion about the role, please contact Hayley Lawson on 01952 388129 or Hayley.Lawson@telford.gov.uk

Please click on the link below to view the Job Description and Person Specification.

A CV template is available if you do not already have a CV.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs and every voice matters.

What we offer:

• We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy
• Flexible working and career progression
• Local Government Pension Scheme
• Staff discounts and salary sacrifice perks
• Free parking and confidential wellbeing support
• A hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out more information about working at Telford & Wrekin Council, including our full list of benefits.

Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.

Please note: We do not hold a sponsorship licence for visas.