Maintenance Surveying Apprentice

About the role

Role Summary

Working with Contracts and Compliance colleagues and under the direction of the Repairs and Maintenance Manager, the apprenticeship will be for the duration of 24 months and will include working as part of the Contracts and Compliance team, predominantly drafting specifications for responsive repairs at our properties.

Liaise with internal and external customers and service providers. The apprenticeship will provide you with a structured learning path to gain practical experience across various building surveying functions while learning essential skills in organisation, communication, and project coordination. Under the guidance of experienced team members, you will provide technical support in the delivery of those programmes.

Salary:

£23,205

Hours of Work:

35

Contract:

24 Month Apprenticeship

Probation Period:

6 Months

Notice Period:

1 Month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

"I have worked for TCH since 2016 and have had various roles in that time, I have been employed as our Repairs and Maintenance Manager since November 2022. I am responsible for a team of surveyors as well our damp and mould and disrepair teams. I also work very closely with our Direct Labour Organisation, TCH Repairs. In my spare time I enjoy playing squash, going to the gym as well as weekends spent fishing."

Daniel Bott - Repairs and Maintenance Manager

What will you be doing?

Role Specific Responsibilities

During your apprenticeship you will

• Dedicate at least 20% of your working hours to training or studying by attend training sessions, workshops, and meetings to gain essential knowledge in the field.
• Participate in off and on-the-job training to apply your learning in real-world scenarios, enhancing your practical skills and understanding.
• Complete assignments, assessments, and coursework to fulfil the programmes requirements.
• Engage in 1:1 sessions and performance reviews, providing valuable insights for personal growth and skill development.
• Receive mentoring and support from experienced professionals, offering guidance to help you succeed.
• Have opportunities for career development within the company, exploring potential growth and advancement.
• Complete a final end point assessment to demonstrate your knowledge, skills, and competence at the end of your apprenticeship. If you have not yet achieved a Level 2 in Functional Skills in math’s and English (or equivalent, such as GCSEs at grades A-C/9-4), you will also be required to complete these qualifications during your apprenticeship.

Key Activities

The initial training period will provide a better understanding of the departments in Town and Country Housing and will also require administration tasks to be undertaken such as:

•Permission requests
•Updating spreadsheets
•Data entry

The Apprentice will shadow the Repairs and Maintenance Manager and Maintenance Surveyors:

•Shadow on site visits, surveys and appropriate meetings for the purpose of defects diagnosis, repair, alteration, improvement.
•Assist to arrange access for the Maintenance Surveyors to undertake surveys
•Assist to create a photographic record, validating the condition of the property
•Assist with customer enquiries

Further to the initial training period, the Apprentice will move towards more project orientated tasks that assist the Apprentice to gain a wider understanding of project management, including procurement, contract administration and customer liaison.

•Shadow the Repairs and Maintenance Manager through the procurement of a contract and assist with related tasks
•Support Maintenance Surveyors and Repairs Supervisors on the delivery of projects including site surveys, inspections, contract meetings, valuations and payments
•Assist with customer liaison
•Receive and resolve customer queries and maintain CRM records.
•Monitor complaint resolution and maintain CRM records.

The second part of the Apprenticeship will enable the Apprentice to gain insight into the more specialised construction disciplines. The Apprentice will also gain some independence and, under the supervision of the Repairs and Maintenance Manager, work on their own small projects:

•Draft a specification
•Produce a specification or design
•Obtain quotes
•Liaise with customers
•Checking completed work
•Contractor payments

During this period, the Apprentice will also:
•Gain exposure to compliancy and building safety.
•Assist with a project that has consultant involvement.

APPRENTICESHIP

This is a Level 3 Surveying Apprenticeship over 24 months, with at least 20% of your time dedicated to training. During this time, you will attend workshops, receive one-on-one mentoring, and apply your learning to real-world tasks. Upon completing the apprenticeship, you’ll have a final assessment to demonstrate your skills and readiness for a career in surveying. As part of your 24 month apprenticeship you will:

•Dedicate at least 20% of your working hours to training or studying by attend training sessions, workshops, and meetings to gain essential knowledge in the field.
•Participate in off and on-the-job training to apply your learning in real-world scenarios, enhancing your practical skills and understanding of business administration.
•Complete assignments, assessments, and coursework to fulfil the programmes requirements.
•Engage in 1:1 sessions and performance reviews, providing valuable insights for personal growth and skill development.
•Receive mentoring and support from experienced professionals, offering guidance to help you succeed.
•Have opportunities for career development within the company, exploring potential growth and advancement.
•Complete a final end point assessment to demonstrate your knowledge, skills, and competence at the end of your apprenticeship.
•If you have not yet achieved a Level 2 in Functional Skills in maths and English (or equivalent, such as GCSEs at grades A-C/9-4), you will also be required to complete these qualifications during your apprenticeship.

About you:
You will be:
•Committed to delivering excellent results and customer service with a positive, flexible approach.
•Organised, hardworking team player with a “can-do” attitude.
•Willing to learn task prioritisation in a fast paced setting.
•Passionate about learning and achieving great results for all customers.
•Eager to develop skills in presenting data, producing reports, and creating procedures.
•Strong communicator who takes ownership of issues and seeks timely solutions.
•Enthusiastic about Apprenticeships and dedicated to ongoing professional growth.

You will have:
•Level 2 qualifications (equivalent to 5 GCSEs)
•Strong communication skills and proficiency in MS Office and Outlook.
•High attention to detail with a problem solving approach.
•Ability to work flexibly, under pressure, and meet tight deadlines.
•Understanding of GDPR requirements and commitment to confidentiality.
•Awareness of equal opportunities and support for Peabody’s Equal Opportunities Policy.
•As an apprentice you will receive training to help you gain the knowledge, skills and behaviors needed to be competent in your role.
•You will need to keep a detailed calendar, record dates, times, locations and details of every training session.
•Six hours a week you will undergo on the job learning, which will be in all areas of the Asset Investment Team
•You will have a 1-2-1 once a month with your external skills trainer.
•You will undergo a progress review every 10-12 weeks
•The apprenticeship will last 15 months, at the end of which you be a qualified Building Surveying Apprentice.

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

General

GENERAL

•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
•Recognise, respect, and promote the different roles and diversity of individuals.
•To actively contribute towards the key performance indicators and professional standards.
•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
•To participate in training, attend other meetings, and staff events as required.
•Be an effective member of your team, presenting a positive impression of your section and the Group.
•Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
•Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
•Maintain awareness of budget requirements and value for money while delivering your role.
•Consider and highlight any risk to the organisation or individuals whilst delivering your role.
•Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
•This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence.

About You

Education & Qualifications

GCSE level education including Maths and English
Qualification in computing or similar

Key Skills & Competencies

Excellent verbal and written communication skills
Good numerical and analytical skills
Proven ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously and accurately.
Able to work as an effective team member with minimum supervision
Ability to multitask and anticipate assignments while maintaining meticulous attention to detail
Ability to deal with sensitive information, maintaining discretion and confidentiality

Behaviours

Eligibility Criteria

To be eligible for apprenticeship funding you must meet the following eligibility criteria:

• You must have been a resident in the UK, or EEA, Switzerland, or Gibraltar if you are an EEA national with pre-settled status in the EUSS, for at least the previous three years (you will be asked to provide evidence of this)
• You must not hold a qualification at the same level or higher in the same subject
• You will need to be 18 or older at the start of the apprenticeship

If you are unsure whether you meet the eligibility criteria please contact recruitment@tch.org.uk and one of the team will be happy to discuss your application with you.

Strong interpersonal, influencing and negotiation skills
Proactive approach to solving problems
Demonstrates resilience in pressured and stressful situations
Ability to create an environment of trust, fairness and openness.
Able to work with a high degree of autonomy and flexibility.
Committed to continuing personal and professional development.

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Wednesday, 15 April 2026

Interview Date:

Monday, 20 April 2026