Market Place Repair Administrator

Market Place Repair Administrator

Join a team that values quality, care, and professionalism. Help us keep homes safe and comfortable for our residents.

We’re looking for a Market Place Repair Administrator to provide essential support to our Market Place Team. This team plays a vital role in managing repairs efficiently and ensuring our customers receive timely, high-quality service.

You’ll help us stay on top of incoming repairs, monitor inboxes, and make sure all queries are responded to within 24 hours. Your work will ensure we meet service level agreements and deliver a seamless experience for residents and contractors alike.

You’ll be joining our Operations Directorate, working within Repairs Operations, a key priority for our organisation. This team is central to delivering safe, well-maintained homes and ensuring residents receive a responsive, high-quality service.

What You’ll Do

• Provide administrative support for day-to-day repairs across multiple regions.
• Monitor and manage inboxes, ensuring timely responses to all queries.
• Liaise with contractors and internal teams to keep repairs on track.
• Maintain accurate records and systems to support smooth operations.
• Deliver excellent customer service, solving problems with skill and compassion.

What We’re Looking For

• Customer Service Experience, proven ability to deliver excellent customer care and manage queries professionally.
• Administrative and IT Skills, strong administrative background with proficiency in Microsoft Excel and experience using databases or repair management systems.
• Communication Skills, excellent written and verbal communication skills for liaising with customers, contractors, and internal teams.
• Time Management and Organisation, demonstrated ability to prioritise tasks, work under pressure, and meet deadlines.
• Problem-Solving and Collaboration, ability to resolve issues proactively and work effectively both independently and as part of a team.

Why Join Us?

Be part of a team that aims to help people feel at home. At Peabody, we believe in quality, care, and professionalism. When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

Choose Housing. Choose Peabody

We offer:

• 30 days’ annual leave plus bank holidays.
• Flexible benefits package – including healthcare, dental, and lifestyle discounts.
• 4x life assurance.
• Ongoing training and development, including qualifications and apprenticeships.
• Two additional paid volunteering days each year.
• Up to 10% matched pension contribution.

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Our selection process will include one stage:

• In-Person Interview to be held at our Pitsea Office on Friday 12 December.

Please read before you apply

• Ability to work from the Pitsea (Essex) office two days per week.
• You must have the right to work in the UK, as we are unable to offer visa sponsorship for this role.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.

If you’re an organised, customer-focused professional with strong administrative and IT skills, we’d love to hear from you! Apply now by submitting an anonymised CV and a short statement explaining why you’d be a great fit for the Market Place Repair Administrator role and how you can help us deliver timely, high-quality repairs and excellent service for our residents.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist, Julie-Ann O'Malley.