Member Standards and Conduct Officer (Ref: 17809)

Job summary

This position is based Nationally or at 10 South Colonnade, Canary Wharf, London, E14 4BB

Job description

Member Standards & Conduct Officer

Job Title: Member Standards & Conduct Officer

Hub: Capability Hub, Member Standards & Conduct Team

Job Grade: EO

Number of roles: 1

Reports To: Member Standards & Conduct Manager

Job Purpose

This role covers variation of workstreams which include Complaints, Review Committee, CPD and Post Accreditation checking.

You will support the Member Standards & Conduct Manager with complaint investigation and responses, the organisation of Review Committee and in the delivery of CPD Programme and Post Accreditation Programmes providing the relevant administration support.

You will assist to close learning loops obtained from member standards outcomes, Review Committee and Complaints that feed into the delivery of CPD programmes for members to support Post Accreditation development.

You will support Member Standards & Conduct Manager in the delivery of CPD Programme and Post Accreditation Programmes.

Supporting all work and events that fall under Post Accreditation.

Scope & Responsibilities

Each EO will be assigned areas of responsibility but should know and understand (through meetings and team engagement) the other areas to build resilience.

You are primarily responsible for Member Standards at the Board, assisting Member Standards & Conduct Manager to provide members with the capability, support, and personal resources available to carry out their role.

This covers the workstreams of Complaints, Review Committee, CPD and Post Accreditation Programmes.

You will be responsible for the logging and drafting of Complaint responses.

Support the preparation, delivery and follow-up work of Review Committee.

Supporting colleagues working flexibly and building resilience across workstreams.

Primary deliverables in the first 6 months of the role

Assist in providing analysis gained from complaint data, review committee outcomes and post accreditation feedback to allow Member Standards & Conduct Manager to gain an understanding of themes identified across the Parole Board and to implement solutions that will be delivered in future CPD learning.

Assist in promoting the learning gathered from committees and workstreams and share with membership to promote good practice.

Assist in the administration to support the delivery of a post accreditation member standards process.

Responsibility for dealing with issues identified to the team from members under the Conduct and Competency Flag Process to identify gaps in standards.

Assist in the administration and logistics to successfully deliver a CPD programme working to specific deadlines.

Personal specification

Essential

Highly organised and accurate

Demonstrable ability to juggle tasks and projects Personable and empathetic to work with our member and support their development

Demonstrable experience of keeping records and/or working with data and data analysis

Ability to adjust priorities to manage a conflicting and ever-changing workload.

Effective oral and written communication skills. Experience in communicating with internal and external colleagues at all levels.

Desirable

Understanding of the Parole Board Process

Have had experience of Quality Assurance/Standards work

Main Duties:

Strategic Leadership

• To identify trends within complaint data to inform the production of guidance and learning practices
• To support Member Standards & Conduct Managers to deliver quality standards across the Parole Board to support member development
• Continuously seek to improve our own systems and processes for handling complaints

Member Standards

• Support the Senior Member Standards & Conduct Manager and Head of Capability
• Overall responsibility for supporting Member Standards & Conduct manager to complete timely and accurate responses to complaints
• Oversee the accurate and up-to-date records for complaints, pro-actively tracking their progress
• Ensure insight from complaints is collated, understood and feeds back into training and quality assurance for members, staff and stakeholders
• Support the Review Committee preparation and action outcomes
• Support the development and deliver of CPD and post-accreditation standards and assurance process for members
• Monitor and analyse outcomes and data from all member standards processes and committees identifying issues and trends to inform changes, support and CPD

Learning and Development

• Assist with the administration and support of CPD training to ensure the business is confident it is meeting its delivery of standards
• From analysis from Member Standards assessments and committees create learning to support Member Standards & Conduct manager that will enable improvement
• Work collaboratively with the Capability Team in areas for core member and staff training

Relationship Building

• Work collaboratively with staff across directorates to investigate and respond to complaints getting it right first time
• Create and maintain excellent working relationships with members
• Support in the work of obtaining members to support training across the CPD and Post Accreditation Programmes

Other Responsibilities

• Support other tasks appropriate to the role as assigned from time to time by the Member Standards & Conduct manager, Senior Member Standards & Conduct Manager or Head of Capability

Person specification

Please refer to the Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Managing a Quality Service

Benefits

Alongside your salary of £27,071, Parole Board contributes £7,842 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/17809?entityId=17809