Ministry of Defence Police-Civilian Control room operator (Force Control room)

Job summary

The Ministry of Defence Police (MDP) is the MOD's civilian police force, providing specialist capabilities including armed protection, marine policing, and criminal investigation. It employs near 3000 staff at locations across the UK.

MDP Control Rooms provide a 24-hour operations and information room service to the Ministry of Defence Police (MDP) acting as a focal point of contact for police officers and business stakeholders.

This role offers an exciting opportunity to join the MOD in the MDP Force Control Room, undertaking control room operator duties to support routine business, events, operations, and major / critical incidents.

This position is advertised at 37 hours per week. This post involves shift work both Early relief and Night relief and weekend working. A 12hrs shift pattern is the format used. This post is not suitable for any Working from Home duties. The requirements of the role require staff to attend a place of work.

Job description

Control Room operators are often the first point of contact for members of the Defence community wishing to speak to the police and a regular and trusted point of contact for our officers on the ground. Our dedicated teamwork shifts over a 24 hour period to answer calls, record and manage incidents and operations and deploy resources to police incidents across the Defence estate.

This role is rewarding and you will feel an immense sense of satisfaction helping people and supporting police officers in the fulfilment of their duties.

The Control Room is a 24hr function providing an operational and information room service to MDP officers, the Defence community and external agencies and organisations such as Home Office Police Forces. This role provides a central and fundamental service to enable operational policing on the Defence estate.

Person specification

Person specification

Applicants should be able to demonstrate: -

1. Excellent communication and interpersonal skills
2. Ability to prioritise and make decisions under pressure whilst remaining calm and focused.
3. High level of attention to detail
4. Strong IT skills including proficient at typing. Successful applicants will be required to pass the requisite IT courses
5. Experience in the provision of services to the public via telephone
6. Educated to SQA Higher level or equivalent. Where no formal qualifications exist, relevant experience in the provision of customer service over the telephone is essential.

In order to be confirmed in post, the job holder will be required to successfully pass the following courses: -

• MDP Command, Control and Communication (C3) Initial course

Desirable Experience/Skills

• Experience of working in a Police Control room and the ability to type well.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £27,650, Ministry of Defence contributes £8,010 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Candidates should be aware that their office-based workplace will only have stair access.

Although our office is accessible by stair access, we welcome all applications and are willing to consider any adjustments which are deemed reasonable.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Candidates will be asked to submit an application form which will be scored against the Civil Service competency matrix. Post this process candidates will be asked to attend a competency based interview.

Candidates will be required to provide CV details to include job history and previous skills and experience.

Candidates will be required to provide a statement of suitability. (250 Words)

At Interview candidates will be assessed against the following:

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Delivering at Pace

Candidates will also be asked 1 Strength based question at Interview.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Desmond Kennedy
• Email : Desmond.kennedy271@mod.gov.uk
• Telephone : 07484528820

Recruitment team

• Email : DBSCivPers-Resourcingteam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.

Attachments

MDP-Role Profile FCR Control Room AO Opens in new window (docx, 46kB)Army Applicants Guide Opens in new window (pdf, 3932kB)Candidate Information Opens in new window (docx, 31kB)External Pack Opens in new window (pdf, 1562kB)