Modern Apprentice - Glasgow (4241)

Job summary

Are you looking for a career in an organisation that makes a difference to peoples’ lives every day? This is an excellent opportunity to join Social Security Scotland and begin your Civil Service career while also gaining an SVQ qualification.

Social Security Scotland are offering Modern Apprenticeships across various departments of the agency. As a Modern Apprentice, you will receive training and support to achieve your qualification while gaining valuable experience in an organisation responsible for delivering social security benefits across Scotland.

Modern Apprentices will support a range of business areas across the organisation. You may be speaking to our clients over the telephone in Client Services Delivery, helping to maintain our offices in Place Services, or working in one of our other many divisions.

Please note that start dates for these positions are not yet confirmed. This recruitment campaign is being conducted on a recruit-to-reserve basis to support anticipated future resourcing needs. Candidates who are successful at selection will be placed on a reserve list in merit order.

Job description

Responsibilities

Typical role responsibilities can include:

• Providing administrative support to a team as required.
• Working within a fast-paced environment to complete tasks with attention to detail to provide the best service possible.
• Working collaboratively with peer colleagues to ensure a consistent approach to how we deliver our work.
• Speaking to our clients, colleagues or stakeholders through both incoming and outgoing calls.
• Answering queries via email.
• Carrying out administrative tasks using various computer systems.
• Being accountable for ensuring the work allocated to you is completed on time and accurately.
• Organising and preparing meetings and events, prioritising tasks and coordinating activity.

Person specification

Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this post, the following Success Profile elements will be assessed:

Behaviours

Communicating and Influencing (Level 1)
For example, describe how you explain information clearly, build positive relationships and adapt your communication style to different audiences.

Working Together (Level 1)
For example, describe how you collaborate with others, share knowledge and contribute to a supportive and inclusive team culture.

Developing Self and Others (Level 1)
For example, describe how you're committed to learning and development, both for yourself and by supporting the growth of those around you.

Delivering at Pace (Level 1)
For example, describe how you prioritise effectively, manage competing demands and deliver high-quality work within deadlines.

You can find out more about Success Profiles Behaviours here.

Benefits

Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.

A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here - www.civilservicepensionscheme.org.uk.

Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.

Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.

Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.

Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.

Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Expected timeline:
Sifting between: 28th July to 21st August 2026
Interview: from 1st September 2026 (This may be subject to change).
Location: In Person in Glasgow

To apply please submit an application form by clicking on the ‘Apply at Advertisers Site’ button.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Resourcing Team
• Email : recruitment@socialsecurity.gov.scot
• Telephone : 08001577194

Recruitment team

• Email : Recruitment@socialsecurity.gov.scot

Further information

https://www.socialsecurity.gov.scot/working-with-us/help-with-your-application