National and Local Accounts Manager

Please apply online via the link provided.

National and Local Accounts Manager
Home-based (with regular regional and occasional national travel)

About Us

At Family Action, we transform lives by providing practical, emotional and financial support to those experiencing poverty, disadvantage and social isolation.

Since 1869, we have been building stronger families, and today, we work with over 60,000 families across more than 190 services. We also support thousands more through national programmes and grants, ensuring everyone has the tools to overcome challenges and thrive.

Relate

Relate, the national organisation for individual, couple and family therapy, merged with Family Action this year, and is now on an ambitious programme of development, with an aim to ensure equal access for all to high-quality relationship therapy whilst keeping its distinctive brand.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of individual, couple and family relationships in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

We are now looking for a National and Local Accounts Manager to join us on a full-time, permanent basis, working 37.5 hours per week.

The Benefits

- Salary of £42,562 per annum, rising to £46,703 per annum
- An additional £480 per year home-based allowance
- An annual paid leave entitlement of 30 working days plus bank holidays
- Up to 6% matched-pension contributions
- Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- Enhanced paid sick leave and paid family leave provisions
- Eye care and winter flu jabs vouchers
- Cycle to work scheme
- A dynamic, supportive environment where your expertise will shape the future of relationship support
- Investing in your professional development with ongoing quality training and career development opportunities

This is an exciting opportunity for an experienced contract management professional with experience working with commissioners, funders, and stakeholders and a superb leadership style to join our purpose-led organisation.

With an exciting period of growth ahead, this is your chance to propel your career forward, expand your influence and gain national recognition as you help lead the transformation of our newly united partnership.

What’s more, you’ll have the freedom to work in a way that suits you, with flexible, remote options designed to help you establish a healthy work-life balance.

So, if you thrive on challenge, enjoy working collaboratively, and want to make a tangible difference at both national and local levels, we want to hear from you.

The Role

As our National and Local Accounts Manager, you will oversee the effective management and delivery of Relate’s contracted relationship support services.

Specifically, you will lead the full lifecycle of contracts, from design and negotiation to monitoring, renewal, and innovation, collaborating with commissioners, funders, and partners to ensure our services deliver quality, value, and impact.

Using a strategic and analytical approach, you’ll evaluate performance data, financial information, and feedback to inform decisions, enhance service delivery, and drive continuous improvement.

Additionally, you will:

- Line manage and support Contract Managers
- Oversee budgets and financial control to ensure value-for-money across all contracts
- Provide contract insights to inform bids, tenders, and service innovation

About You

To be considered as a National and Local Accounts Manager, you will need:

- Proven experience managing contracts in public, voluntary, or commercial settings
- Experience working with commissioners, funders, and stakeholders
- Experience in budget setting, financial oversight, and ensuring value-for-money
- Experience managing and developing staff, with a creative, solution-focused approach
- Excellent communication, negotiation, and influencing skills
- Strong analytical skills with experience in service monitoring and reporting
- A willingness to work flexibly, including evenings and weekends, and travel nationally as required
- To be educated to degree level (or equivalent) in a relevant field

The closing date for the role is 28th October 2025.

Other organisations may call this role Contracts Manager, Relationship Services Manager, Commissioning Manager, or Partnerships Manager.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for an interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us, and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates, because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children, and we strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role.

So, if you want to join us as our National and Local Accounts Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.