National Electronic Monitoring Performance and Quality Officer (Ref: 14556)

Job summary

This position is based Nationally

Job description

Overview of the job

The job is member of a Team of 2 to 4 PQO's working with individual LDU clusters to ensure performance and delivery to agreed targets. Team responsibilities include identifying local performance and quality issues, and developing a programme of quality of operational practice in response to meet the needs of the division, and HMPPS priorities.

Summary

The PQO role is to work alongside LDU clusters to support them in achieving agreed performance. This includes:

Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specifications

Developing and delivering a quality improvement programme for the Division

Identifying local performance and quality issues and opportunities linking in to HMPPS priorities.

Running improvement initiatives to address opportunities for performance improvement

Working with other PQO's to share best practice and maximise improvements in quality and performance.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Support Service Delivery Quality Improvement and Practice Development

• Provide guidance for delivery of effective practices across the LDU clusters

• Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters

• Implement systems for reviewing and assessing effective practice within the LDU clusters

• Implement practice development opportunities developed in collaboration with HMPPS/NPS training and OD

• Performance mamagement within the LDU Clusters
  
  

• Contribute to a culture of innovation and continuous improvement ance management within the LDU Clusters

Performance management within LDU clusters

• Support performance management of LDU clusters within the division

• Identify opportunities for performance improvement and analysing trends within LDU clusters

• Support the implementation of performance plans within LDU clusters and monitor their effectiveness

• Work with PQO colleagues to share good practice and promote performance initiatives

Quality Management

• Support continuous quality improvement

• Implement best practice initiatives internally

• Monitor compliance with quality systems

Develop Team and Partnership Working

• Be responsible for establishing effective working relationships with other teams and with colleagues

• Write reports for management on contract performance and provide cost analysis where required

• Provide information to colleagues where required

• Support a performance and quality-focused organisation

Plan and organise

• Support manager with the provision of information for SLA review meetings around performance, and make recommendations for improvement.

• Monitor action logs where appropriate

• Monitoring of CRC and other organisations delivery of interventions on behalf of NPS.

• Share knowledge and good practice to inform the continual improvement of service delivery

Use communication effectively

• Providing information, feedback and advice

• Influencing and persuading

• Participate in meetings using appropriate skills, styles and approaches

Enhance your own performance

• Manage own resources and professional development

Use information to support decision makers

• Liaise with staff to receive, collate and analyse information, compiling reports as necessary

• Develop and utilise data to identify trends and recommend action to maintain and enhance performance

• Comply with systems for the exchange of sensitive information, data and intelligence

Manage Diversity and Quality

• Support a culture and systems that promote equality and value diversity

• Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate

Manage Projects

• Ensure an effective approach to project and process evaluation

• Manage a programme of complementary projects

• Enable others to carry out project management roles

• Maintain effective communication with project stakeholders

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Behaviours

• Changing and Improving

• Working Together

• Managing a Quality Service

• Delivering at Pace

Essential Experience

Demonstrate experience of performance management, demonstrate experience of problem solving skills including analytical, evaluative & outcome focused techniques, operational experience of working in a Probation setting, and experience of quality systems and implementing quality improvement initiatives.

Technical requirements

NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience).

Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes).

Ability

Demonstrate the ability to maintain information & administrative systems including databases.

Preventing victims by changing lives HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the men and women we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners. The Welsh Language Scheme Welsh Language skills for this post are desirable.

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r dynion a’r merched hynny rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Delivering at Pace
• Working Together
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Experience of using N Delius MIS

Benefits

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5358

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/14556?entityId=14556