National Remote Enforcement Office Manager (Bus Compliance)

Job summary

Can you lead and manage remote, geographically dispersed, multi‑disciplinary teams, and clearly communicate complex technical requirements?

Are you an effective communicator, with strong written and verbal skills, able to engage credibly at all levels and across a wide range of situations?

Have you successfully led innovation and managed change to improve services or outcomes?

If so, we’d love to hear from you!

The purpose of the role is to provide leadership and day to day management of DVSA’s Remote Enforcement Office Bus Compliance team, who provide a variety of services supporting the enforcement strategy of enable, prevent and respond and extending the reach, depth and breadth of our remote enforcement activities.

The post holder requires excellent communication and stakeholder management skills as they will be working closely with the Department for Transport (DfT), frontline Enforcement staff, the Central Licensing Office (CLO), Office of the Traffic Commissioner (OTC), Vehicle Operators, Local authorities, Intelligence, the Strategic Traffic Management Office (STMO), Remote Enforcement Office (REO), and central policy teams.

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• Make roads safer
• Improve services for our customers
• Make road transport greener and healthier
• Harness the potential of technology and data
• Grow and level up the economy

Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers

https://www.youtube.com/watch?v=gkR_okX2T1U

Job description

The post holder will make timely, proportionate decisions in complex and evolving environments, using professional judgement and intelligence to manage risk and priorities. They will drive continuous improvement by reviewing practice and using early‑intervention and nudge approaches to influence compliance.

The role will lead performance and data development to evidence the effectiveness of Bus Compliance Schemes and deliver the bus compliance strategy. Reporting to the Head of Enforcement Relationship Management, the post holder will manage and develop a nationally dispersed enforcement team to deliver high‑quality services against Business Plan and Secretary of State targets.

As part of the Enforcement Directorate management team, the role will work collaboratively to expand remote enforcement, shape enforcement strategy, and improve ways of working, supported by strong communication and stakeholder engagement skills.

Your responsibilities will include, but aren’t limited to:

• Lead a national team delivering DVSA’s bus compliance and remote enforcement activity
• Shape and influence future enforcement strategy and policy at senior level
• Build strong partnerships with DfT, Traffic Commissioners, operators and local authorities
• Use data and intelligence to drive targeted enforcement and improve compliance outcomes
• Champion innovation, expanding remote and desk-based enforcement approaches
• Make high-quality, risk-based decisions in a fast-paced and evolving environment
• Develop and motivate a dispersed team to deliver consistent, high-quality services
• Manage national operations, resources and performance against key business targets

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Required experience:

To be successful in this role you will need to have the following experience:

• Proven leadership skills with management of remote, dispersed multidisciplined teams, and ability to communicate the complex technical requirements of the Operator Licence Scheme
• Management experience:
  o Proven communication skills (both written and oral) with the ability to communicate at all
  levels, in a variety of situations
  o Evidence of leading innovation and change
  o Evidence of establishing comprehensive performance and data metrics and managing a quality service
  o Experience of meeting targets and objectives
• Sound understanding and knowledge of DVSA’s roadside and enforcement activities and the regulatory frameworks for operators
• Experience in the management and investigation of operators
• Experience of Bus Operator account management (BOAM), Bus Service Operator Grants (BSOG),Bus Open Data Service (BODS), Public Service Vehicles Accessibility Regulations (PSVAR) and Accessible Information Regulations (AIR) schemes
• Experience in dealing with Freedom of Information and Parliamentary Question requests

Additional Information

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Extensive travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Licences

Full and current UK driving licence

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Making Effective Decisions
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Leadership

Benefits

Alongside your salary of £44,241, Driver and Vehicle Standards Agency contributes £12,816 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.

This includes:

• A generous annual leave entitlement
• Attractive pension options with an employer contribution of 28.97%
• Flexible working
• Good career development opportunities
• A variety of career paths
• Inclusive working environments and much more to support a healthy work/life balance

Find out more about the benefits of working at DfT and its agencies (opens in a new window).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV, personal statement and behaviour statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

• Behaviours – you will be asked to provide a 250-word statement on the following Behaviour: Leadership
• Experience – you will be asked to provide a CV and personal statement (1000-word count).
  
  Please provide evidence of your Experience of the following:
  
  
• Ability to understand and use data, balancing risk and intelligence to make sound judgements, prioritise action, and support effective decision making.
• Building strong stakeholder relationships with internal and external teams, such as other government departments, local authorities, operators, and other stakeholders.
• Driving continuous improvement and change, developing new processes, services, and data-led performance measures to strengthen compliance activity.
• Understanding of bus compliance schemes, handling Freedom of Information and Parliamentary requests, regulatory knowledge and investigations.

Should a large number of applications be received, an initial sift may be conducted using the lead Success Profile element, Leadership. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

The sift will take place week commencing 01/06/2026

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours – Leadership, Managing a Quality Service, Making Effective Decisions and Communicating & Influencing
• Experience – See Role Profile
• Strengths

The interviews will take place from 18/06/2026

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit theHow We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

• Hate speech or discriminatory behaviour
• Threats or acts of violence
• Illegal activity or substance misuse
• Sexually explicit material
• Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It’s not about judging your personality or lifestyle - it’s about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail what’s being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Gareth Prismick
• Email : gareth.prismick@dvsa.gov.uk

Recruitment team

• Email : dftrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Attachments

SEO REO JD May 25 BUS Opens in new window (pdf, 235kB)