Neighbourhood Engagement & Partnerships Manager

We are recruiting a Neighbourhood Engagement & Partnerships Manager to join our award-winning team within the Housing & Regeneration Directorate of the council. It’s an exciting time to join the service as we are transforming the way we engage with and deliver services to our 21,000 tenants and leaseholders.

We want to make sure our residents are at the heart of shaping our housing management services, providing them with the tools and resources to make their engagement with us meaningful.

We are looking for an experienced and confident resident engagement professional, who is highly creative and motivated individual, committed to developing and delivering innovative and impactful engagement programmes to meet the needs of our diverse communities. Experience of working in a diverse inner-city area and a good understanding of the social housing regulations is important.

Some key areas of responsibility will include:

• Work with internal and external partners to deliver our Tenant & Leaseholder Engagement Strategy, putting residents at the core of our service delivery.
• Working with residents and internal and external stakeholders to develop Neighbourhood Action Plans for each of our 27 neighbourhoods and work collectively to deliver the actions.
• Lead on the support provided to the 31 Tenants and Residents Associations, including around their governance and capacity building and ensure that their views are fed into service development.
• Lead on developing and delivering a resident capacity building programme, that enhances the knowledge and skills of residents to support their meaningful involvement in, and delivery of engagement activities and community services.
  

Our Benefits

• Competitive salary.

• Local Government Pension Scheme membership.

• Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.

• Flexible and agile working to support work–life balance.

• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).

• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

For an informal conversation or for further information regarding the role, please contact:

Fokrul.hoque@towerhamlets.gov.uk

Benefits

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.