Network Management and Database Insights

Job summary

Rewiring the state and delivering the Government’s missions needs high-quality, well-connected leaders. The role of public sector leaders is more important than ever in the context of the government's ambitions for an activist but not expansionist state and because of their place-based leadership role in the delivery of missions.

Within the Cabinet Office, the Public Sector Leadership team runs programmes and events for the most senior officials across the UK public sector, aimed at increasing their capability and networks for systems leadership. The team brings the community of public service leaders together through formal and informal learning, community and network building and large-scale events. As part of a new skills model, this work is growing over the next two years to increase impact and quality of what is delivered.

Job description

We are hiring two Network Management and Database Insight Leads within the Public Sector Leadership (PSL) team.

These positions will be the technical lead for the smooth and effective operation of the PSL audience database. Reporting to the Prospect Engagement & Database Manager, you will be responsible for the day-to-day administration, functional evolution, and technical health of our leadership database, which tracks approximately 1,200 of the UK’s most senior public sector CEOs.

This is a role for a specialist who understands how to turn a database into a strategic asset.

You will be the technical lead for the platform, ensuring the database is maximised to support our goals. This is not a data entry role. You will be the technical authority who understands the architecture of a CRM database. You will move beyond simple record-keeping to design the automated workflows, sophisticated reporting, and data structures that allow us to understand and grow our community of leaders.

You will be joining at a critical moment as we transition to a new database environment. You will play a leading role in this migration, ensuring the new system architecture allows us to track complex relationships and provide the real-time intelligence needed to support leadership development across the country.

Key Responsibilities

Platform Administration & Technical Oversight:

• Manage the day-to-day operations of the database, serving as the lead administrator to ensure the system runs smoothly and effectively.
• Implement and maintain data policies and processes that comply with relevant regulations (including GDPR) and best practices.
• Monitor platform health, managing who has access, and ensuring the technical integrity of all information held on public sector organisations and their leaders.

Technical Capability and Support:

• Provide expert training and technical support to the team to ensure everyone uses the database effectively and consistently.
• Build the complex reports and dashboards needed to turn our data into clear visual insights about our audience.
• Collaborate with the design and delivery teams to configure the platform to support our events and programmes and improve how we engage with senior leaders.

Insights and System Evolution:

• Research leadership movements and sector trends to ensure the database structure is set up to capture and track these changes accurately.
• Produce and present technical reports on how the database is performing and what the data tells us about the public sector landscape.
• Act as the technical lead during our move to a new database version, ensuring our practical team needs are translated into the new system’s capabilities.

Person specification

Essential Experience:

• Platform Administration: At least one year of experience managing a Salesforce environment (or a similar complex CRM), ideally equivalent to a Salesforce Certified Administrator standard as a minimum. You should be comfortable with the day-to-day running and health of a large database.
• Configuration & Customisation: Proven ability to manage and change database structures including creating new objects, fields, and records within a complex relational database.
• Complex Reporting: Advanced proficiency in building complex reports and dashboards that turn raw data into meaningful insights.
• Data Privacy: Strong understanding of data privacy protocols and their technical implementation within a CRM.

Technical Knowledge:

• Salesforce (or similar complex CRM) Architecture: Deep understanding of platform security, user management, and standard/custom object relationships.
• Automation Tools: Knowledge of how to use database tools (such as email templates, validation rules, or flows) to make team processes more efficient.

Skills:

• Platform Troubleshooting: Ability to diagnose and resolve complex technical issues within a complex CRM environment.
• Technical Communication: Ability to translate complex platform requirements into clear guidance for non-technical colleagues in a clear and simple way.
• Analytical Thinking: Meticulous attention to detail in tracking and the ability to organise information about a senior audience into logical, useful structures.

Desirable criteria

• Training Delivery: Experience coaching and upskilling team members on digital skills and showing them how to get the most out of a database.
• Public Sector Context: Familiarity with the structure of the UK Civil Service and broader public sector leadership landscape.

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Making Effective Decisions
• Changing and Improving

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Salesforce (or similar complex CRM) Architecture:
• Automation Tools:

Benefits

Alongside your salary of £37,922, Cabinet Office contributes £10,986 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Application process

Applicants are asked to submit a CV, Statement of Suitability (750 words max) outlining how their skills and experience meet the essential criteria for this role and the behaviour (max: 250 words)

To help us assess the application, we suggest you structure your statement using these three headers:

• • Database Management: Describe your experience in the day-to-day administration and configuration of a complex CRM or relational database (such as Salesforce).
  • Reporting and Insights: Provide an example of how you have built complex reports or dashboards to help a team understand its audience or improve its engagement strategy.
  • Collaborative Problem Solving: Describe a time you worked with non-technical colleagues to translate a business requirement into a technical database solution.

Further details around what this will entail are listed on the application form.

Should a large number of applications be received, an initial sift may be undertaken using the lead Behaviour, Managing a quality service.

Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Please note: We will hold an open meeting to give some background on the roles and answer any questions. Please contact jenny.vass@cabinetoffice.gov.uk to receive an invitation.

Selection process

Applicants selected for interview will be assessed against the technical skills for this role:

• Salesforce (or similar complex CRM) Architecture: Deep understanding of platform security, user management, and standard/custom object relationships.

Automation Tools: Knowledge of how to use database tools (such as email templates, validation rules, or flows) to make team processes more efficient.

And the following behaviours:

- Managing a quality service

- Making effective decisions

- Changing & improving

Expected timeline (subject to change)

Expected sift date – week commencing 11/05/2026

Expected interview date/s – TBC

Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Reasonable adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Further information

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jenny Vass
• Email : jenny.vass@cabinetoffice.gov.uk

Recruitment team

• Email : cabinetofficerecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at : cabinetofficerecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk/.

Attachments

Cabinet Office Employee Offer (1) Opens in new window (pdf, 302kB)Cabinet Office Terms and Conditions - External 2025-02-20 Opens in new window (docx, 83kB)