No10 Digital Business Analyst

Job summary

The Prime Minister’s Office enables the Prime Minister to deliver the Government’s overall priorities and to communicate the Government’s policies to Parliament, the public and international audiences. From the Policy Unit and Press Office, Switch and Custodians, to the Events & Visits team and the world class Private Office Support team; the diverse Downing Street and No10 North teams draw on varied expertise from across the Civil Service and beyond. The teams come together to deliver excellent service to the Prime Minister while also making No10 a great place to work.

Job description

For security reasons this role is open to sole UK nationals only. A ‘sole UK national’ refers to an individual who holds citizenship solely in the UK, without dual citizenship or nationality from another country. We’re unable to offer visa sponsorship.

Join the No10 ICT Team as a Digital Business Analyst and play a key role in delivering digital transformation projects at the heart of government. This role supports the Prime Minister’s Office and contributes to No10’s priorities through innovative digital services. You will work in a fast-paced, secure environment, collaborating with stakeholders across government to deliver impactful outcomes.

What You’ll Do

• Collaborate with our stakeholders to gather, analyse, and document internal ICT requirements from No10 business areas and translate these into functional specifications for ICT systems and digital platforms within No10.
• Develop use cases from business requirements and ensure that they contain suitable acceptance criteria to support development and test activity.
• Analyse and document business processes, user journeys, and data flows to align with the team's product goals and delivery strategy.
• Conduct market and competitor analysis to inform the digital strategy.
• Evaluate existing ICT systems and recommend improvements or new solutions to fill gaps.
• Facilitate workshops, interviews, and user testing sessions to validate solutions.
• Collaborate with internal engineers, developers, and third-party suppliers to deliver user-focused outcomes to the business.
• Monitor and track project progress and assist in change management efforts driving forward work and ensuring the effort is spent on meeting business objectives.
• Prepare reports, presentations, and documentation for both technical and non-technical audiences.
• Carrying out searches of data and systems to analyse various information required to meet PMQs, FOI and other legal obligations.
• Other ad hoc duties.

What We’re Looking For

The ideal candidate will:

• A collaborative team player who builds strong relationships across technical and non-technical teams
• A self-motivated and organised individual, able to work independently and manage competing priorities
• Professional, discreet, and trustworthy, with the ability to handle sensitive information appropriately
• Strong communicator with excellent written, verbal, and documentation skills, able to translate complex requirements into clear, actionable insights
• Confident engaging stakeholders at all levels, able to influence, challenge constructively, and manage expectations
• Strong analytical skills, with the ability to identify issues, assess options, and support evidence-based decision-making
• Ability to manage multiple workstreams and deliver at pace, maintaining focus on outcomes
• Demonstrates sound judgement and effective decision-making, particularly under pressure
• Comfortable applying a range of business analysis techniques and producing high-quality requirements and user stories
• Solid understanding of business processes and digital technologies, with awareness of data or database systems
• Familiar with Agile delivery and user-centred design principles (public sector experience desirable)
• Resilient, adaptable, and committed to continuous improvement and learning

Person specification

Essential Requirements

• Sole UK Nationals only, ‘sole UK national’ refers to an individual who holds citizenship solely in the UK, without dual citizenship or nationality from another country.
• Ability to obtain and maintain security clearance at the appropriate level – DV

To be successful in gaining an interview for this role, you must demonstrate you have the following essential experience and skills:

• Demonstrable experience in business analysis within complex project environments, including requirements gathering, stakeholder engagement, and solution evaluation.
• Proven ability to manage and track project progress, ensuring deliverables are met on time and aligned with business goals.
• Experience supporting change management initiatives, including impact assessments and readiness activities.
• Strong analytical and problem-solving skills, with the ability to translate business needs into clear, actionable requirements.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across technical and non-technical teams.
• Proficiency in business analysis tools and techniques, such as process modelling, gap analysis, and user stories.
• Ability to work independently and manage multiple priorities, while maintaining attention to detail and strategic focus.
• Hands-on experience delivering end-to-end digital projects, from initial scoping through to implementation and post-launch evaluation.
• Expertise in identifying and implementing process improvements, driving operational efficiency and measurable business value.
• Strong working knowledge of data governance and compliance frameworks, particularly within government settings (e.g. GDPR, FOI, SAR).
• Experience using eDiscovery tools and techniques, with an understanding of their role in legal, regulatory, or investigative contexts.
• Strong understanding of the ITIL framework, including its core functions and processes, with practical experience applying service management principles in IT or digital environments.
• Exceptional documentation and communication skills, with the ability to produce clear, concise, and audience-appropriate materials.
• A proactive approach to continuous professional development, with a demonstrated commitment to staying current with industry trends, tools, and best practices.
• The post hold must be able to travel occasionally to No10 North or other locations required as part of their role.

The following experience and skills are desirable in this role:

• Familiarity with Government Digital Service (GDS) standards and the Technology Code of Practice.
• Awareness of legislation relevant to Government and Public Sector IT.
• Understanding of classified data handling protocols.
• Knowledge of digital transformation principles.
• Professional certifications such as BCS Business Analysis, PMI-PBA, or equivalent.

Please include on your CV any qualifications you have that are relevant to this role.

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Changing and Improving
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £49,458, Cabinet Office contributes £14,327 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Application process

Please include a CV. The CV should include previous roles include the name of the organisations, your job titles, dates of employment and your main responsibilities.

When completing your Personal Statement (1,000 words max) please tell us how you meet the required behaviours listed in this job description by using the STAR method outlined below or something similar with examples taken from your own real experience to show your suitability for this role:

• Situation
• Task
• Actions you took
• Result/outcome and benefits of your actions
  
  
• The STAR method – National Careers Service

The expected level of these behaviours is at SEO grade and are found in the Civil Service behaviours link below.

Useful links for applying for a new job:

• Success Profiles – Civil Service Behaviours
• Interview advice - National Careers Service

Selection process

Applications will be sifted using the CV and Personal Statement against skills and experience and how well you match the elements of the Success Profiles framework.

Candidates successful at sift will be invited to Behaviour and Strength based panel interview.

Expected timeline (subject to change)
Expected sift date – September
Expected interview date/s – Late Sep/Oct
Interview location - 10 Downing Street, London

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via cabinetoffice.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Further information

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Please note that this role requires DV clearance, which would normally need 10 years’ UK residency in the past 10 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : No10 Recruitment
• Email : No10Recruitment@no10.gov.uk

Recruitment team

• Email : cabinetofficerecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at : cabinetofficerecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk/.

Attachments

Cabinet Office Terms and Conditions - External 2025-02-20 Opens in new window (docx, 83kB)Cabinet Office Employee Offer Opens in new window (pdf, 302kB)