No10 M365 Engineer

Job summary

The Prime Minister’s Office enables the Prime Minister to deliver the Government’s overall priorities and to communicate the Government’s policies to Parliament, the public and international audiences. From the Policy Unit, Press Office, Switch and Custodians, to the Events & Visits team and the Private Office support; the diverse Downing Street team draws on varied expertise from across the Civil Service and beyond. The teams come together to deliver excellent service to the Prime Minister while also making No10 a great place to work.

We are seeking a skilled and motivated Microsoft 365 Engineer to join our busy and fast-paced ICT Service Delivery team, based in the heart of UK Government. This is an exciting opportunity to contribute to the delivery and evolution of modern digital services that support critical government operations.

As part of a small, highly collaborative technical team, you’ll play a key role in ensuring our Microsoft 365 suite is fully leveraged to streamline and modernise business processes across departments. You’ll work closely with colleagues from across ICT, other government departments, No10 business areas, and with external suppliers to deliver high-quality, secure, and user-focused solutions.

Job description

What You’ll Be Doing

• Lead the maintenance, enhancement, and rollout of any Microsoft 365 services, ensuring they meet operational, security and needs and strategic goals.
• Develop and implement a clear roadmap for M365 services, identifying opportunities for innovation and improvement.
• Provide expert support and troubleshooting for M365-related issues, resolving them efficiently and effectively.
• Collaborate with stakeholders to understand business requirements and translate them into technical solutions using M365 tools.
• Contribute to the strategic direction of IT and Telecoms services, influencing future network architecture and service delivery.
• Share knowledge and best practices with colleagues, supporting a culture of continuous improvement and learning.

What We’re Looking For

• Strong technical expertise in Microsoft 365 services including administrating Exchange Online, SharePoint, Teams, OneDrive, and Power Platforms.
• Proven experience in deploying, configuring, and managing M365 environments in a complex organisation.
• Excellent problem-solving and analytical skills, with the ability to work at pace and under pressure.
• Strong communication and stakeholder engagement skills, with the ability to explain technical concepts to non-technical audiences.
• A proactive and collaborative approach, with a commitment to delivering high-quality services and driving innovation.

Why Join Us?

• Be part of a supportive and inclusive team where your voice is heard and your contributions are valued.
• Work on varied and meaningful projects that make a real difference.
• Access to relevant training and development opportunities to support your career growth.
• Enjoy a flexible working environment with a strong emphasis on work-life balance.

Key responsibilities:

Your key responsibilities are to manage, maintain and enhance the M365 technologies used by staff, to get the best service possible, value for money and appropriate security wrap. You will also provide support to the business on any M365 products.

This will be achieved by:

• Working internally with ICT Service Delivery team to build modern, scalable, secure IT systems
• Managing, maintaining, researching, recommending and implementing configuration and best practices for:
  • Exchange
  • Teams
  • SharePoint
  • OneDrive and
  • other related products
• Ensuring high availability and performance of our Microsoft 365 services
• Advocate and promote the internal toolset and make sure that we are using them to their full potential
• A part of your role will be to liaise with users, architects, and business areas to understand and develop ideas on how the M365 suite can help efficiency, save costs, or negate the needs of other systems
• You will work with our Microsoft account managers and the ICT support team to stay on top of new features and releases ensuring that business areas are aware of new functionality before it is rolled out
• You will guide and train junior members of the team in day-to-day procedures as necessary, so they can train users, and complete basic ICT administration tasks
• Supporting the Head of No10 IT Service Delivery to develop network strategy and deliver supporting projects to meet business requirements on time and within budget, from procurement to the delivery of the service

Daily activities can include:

• Monitoring, administering and managing M365 services
• Ensuring service availability, performance, and security
• Investigating and resolving faults in services
• Implementing preventative measures and providing advice on solutions
• Configuring collaboration features, permissions, and access controls
• Using PowerShell or other scripting languages to automate repetitive tasks
• Creating and maintaining scripts for provisioning, user management, and reporting
• Performing administration, maintenance and system tasks such as testing, and applying updates, patches, and feature releases to Microsoft 365 services
• Documenting configurations, procedures, and best practices
• Optimising licensing and subscription costs
• Mentoring and leading less experienced members of the team to develop skills across the team
• Keeping up to date with new practices and innovation in technologies
• Bringing in recommendations to improve system performance, security, and reliability
• Participating in being on the full team on-call support rota

Plus, many more ad hoc technical, commercial and business activities required in support of the team’s work

Person specification

Essential Skills & Experience:

• Certifications in Microsoft 365 (e.g. MS-900 or equivalent) or higher
• Expert experience working with and administeringExchange, OneDrive for Business, Teams, SharePoint, Power Platform, M365 Admin Centre
• Expert knowledge of Exchange Online, on-premises Exchange and hybrid Exchange environments
• Working knowledge of enterprise mobility & security, Information Protection, Threat Protection, Cloud App Security
• Microsoft Teams implementation, governance, administration
• Active Directory / EntraID management
• Experience of managing Microsoft licencing and Azure subscriptions and service health monitoring
• Experience in translating business requirements into tangible technical milestones and creating Automated flows to automate repetitive tasks
• Strong experience leading implementation projects of M365 workloads and new features
• Be proactive with the changes in the Microsoft ecosphere and ensure that we are working towards the cutting edge of the technology stack
• Strong ability to produce and maintain technical documentation
• Proven technical experience of large enterprise environments managing multiple technology services
• This is a reserved post open to Sole UK nationals only.

Important to note:

Like most businesses, we need to maintain our services 24/7, therefore there will be a requirement to work out of hours that is mostly planned but sometimes unplanned as a part of this role.

You will also be required to participate in an out of hours on-call rota for which an allowance will be paid. This rota includes weekday evenings and nights, weekends and public holidays.

There will be the occasional need to work at remote sites as part of this role. There may also be a requirement to travel nationally or internationally depending on business needs, this may include staying overnight for several days.

Because of this, you must have a:

• UK passport and be a sole UK National

Desirable Skills & Experience

The following experience and skills are desirable in this role:

• Microsoft 365 Certified: Administrator Expert MS-102
• Recognised higher education in an IT related area
• Microsoft Certified: Enterprise Administrator Expert
• Network Security qualifications
• Working knowledge of legislation pertaining to Government/Public Sector IT and Government security classifications
• First line support experience supporting Windows and Mac devices, iPhones, Microsoft Office 365 and printing services
• Knowledge and experience of supporting Microsoft Teams voice and video services
• ITIL Service Management foundation or equivalent

Please include on your CV any qualifications you have that are relevant to this role.

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Qualifications

Certifications in Microsoft 365 (e.g. MS-900 or equivalent) or higher

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• M365 Technical Skills

Benefits

Alongside your salary of £47,670, Cabinet Office contributes £13,809 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

Application process

Please include a CV and a 1000 word Personal Statement to explain how you meet the Behaviours outlined in this job description and how your skills and experience make you a suitable candidate for the role. Please use the STAR format.

The personal statement should include:

• What interests you about the role
• How you meet the skills showing your experience mapped against the behaviours listed in this job description
• What you will bring to the role

How you meet the skills should be a summary of how you meet some of the essential skills to be successful in this role from previous roles and experience. It should not just refer to your CV.

Useful links for applying for a new job:

• Success Profiles – Civil Service Behaviours
• Interview advice, National Careers Service
• The STAR method, National Careers Service

Selection process

Applications will be assessed against the CV and Personal Statement using the Success Profiles framework.

Further details around what this will entail are listed on the application form.

Candidates successful at sift will be invited to Behaviour, Strength & Technical based panel interview.

To be successful in your interview you will need to demonstrate you have the experience through your Behaviours and Strengths. You will also need to be able to answer technical questions based on the requirements listed on this job specification.

When interviewing about behaviours we will be looking at examples of when you have demonstrated the behaviour from scenarios and work you have been involved in.

Expected timeline (subject to change)
Expected sift date – March/April
Expected interview date/s – April
Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Reasonable adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via Cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Please note that this role requires DV clearance, which would normally need 10 years’ UK residency in the past 10 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : No10 Recruitment
• Email : No10Recruitment@no10.gov.uk

Recruitment team

• Email : cabinetofficerecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at : cabinetofficerecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.

Attachments

Cabinet Office Employee Offer Opens in new window (pdf, 302kB)Cabinet Office Terms and Conditions - External 2025-02-20 Opens in new window (docx, 83kB)