Operational Delivery Manager

Job summary

An exciting opportunity has arisen within HM Land Registry's (HMLR) Transformation & Technology directorate for an Operational Delivery Manager

The role holder will oversee the effective delivery of our portfolio of change by leading and developing a team of Delivery Managers and Associate Delivery Managers, providing expert support, guidance and create the right environment across multiple teams to continually deliver value utilising industry standard techniques.

Working across complex streams of work involving multiple delivery teams, they will ensure that robust and comprehensive planning across several teams takes place, resulting in a coherent delivery schedule that aligns to strategic goals and plans. Responsible for creating the right environment for effective delivery as well as ensuring work and progress is transparent; collaboration and communication is working across teams and other parts of the organisation; blockers and obstacles are removed or escalated; risks and dependencies are appropriately managed; people and teams are happy and motivated; budgeting, commercials and iterative planning and the pipeline of future work is considered.

They will report to Head of Delivery and/or Senior Delivery Managers to ensure the set strategic direction is understood and will be responsible for cascading clear direction and objectives across multiple teams, working with the Delivery Managers to ensure the delivery of change is successful.

Check out the video below to find out what it is like working in our Transformation and Technology Directorate.

Job description

The role holder will have the below main duties:

• Oversee, coordinate, drive and be accountable for complex delivery across multiple teams.
• Provide leadership and direction and act as an escalation point to Associate Delivery Managers and Delivery Managers, who work at a team level, by sharing approaches, methods and skills.
• Deputise and cover for Senior Delivery Managers.
• Point of escalation and decision making for the teams regarding delivery issues, providing coaching, guidance and practical advice.
• The job holder will clear obstacles to allow the teams to focus on regular robust delivery for best possible outcomes
• Contribute to the Delivery Practice and SLT in area of expertise to share knowledge and experiences with others, in line with continuous improvement agenda and help build the Delivery capability for the future.
• Collaborate with senior stakeholders and other teams to ensure continual healthy stakeholder relationships.
• Influence planning decisions and strategic direction of deliverables at project and programme level
• Drive delivery teams, setting the pace and ensuring teams are working towards delivery commitments and focused on outcomes
• Take a continuous improvement approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping.
• Ensure clear overview of changes across multiple teams to identify potential issues/opportunities and execute and escalate the relevant actions.
• Maintain the delivery cadence and manage the relationships between different people within and across multiple teams.

Please note you will be required to work a minimum of 25 hours per week, across 4 days, in this post.

Occasional travel will be necessary to HM Land Registry business units, external supplier sites and other Government Departments.

HMLR expect everyone to spend at least 60% of their working time in the office.

Visa Sponsorship

Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.

Person specification

To be successful in this role you will hold a degree level or equivalent qualification in Information Technology or a related area, or have significant experience in an IT field.

You will also be proficient and have demonstrable experience of the following:

• Proven track record of effective delivery of IT change, utilising strong knowledge of lifecycle for infrastructure and/or agile methodology and delivery tools.
• Management and leadership of multiple internal, 3rd party or hybrid “virtual” technical teams (potentially in multiple locations).
• Highly developed people skills, including empathy, coaching, mentoring, listening, motivating others, giving feedback and developing others.
• Able to prioritise and plan multiple demands and tasks across multiple workstreams responding quickly to changing circumstances.
• Engaging, influencing and challenging numerous stakeholders.
• Ability to constructively challenge and make processes more effective.
• Problem solving skills
• Strong evidence of planning and managing significant complex technical change.

For more information, please see the attached job description.

This role is part of the Government Digital and Data Profession and may attract an additional supplement. The amount is the result of a capability assessment which will be determined during the application and interview process to assess your capability level.

Qualifications

To be successful in this role you will hold a degree level or equivalent qualification in Information Technology or a related area, or have significant experience in an IT field.

Benefits

Alongside your salary of £54,700, HM Land Registry contributes £15,846 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

To apply, please complete the online application form and attach a copy of your CV when prompted. Please ensure your CV outlines how you meet the Essential experience criteria listed in the person specification.

Please also fill out the Personal Statement section in up to 750 words how you meet the following:

• Proven track record of effective delivery of IT change, utilising strong knowledge of; lifecycle for infrastructure and/or Agile methodology and delivery tools.
• Management and leadership of; multiple internal, 3rd party or hybrid “virtual” technical teams (potentially in multiple locations).

In the event of a high volume of applications, we may sift only on the below criteria:

• Proven track record of effective delivery of IT change, utilising strong knowledge of; lifecycle for infrastructure and/or Agile methodology and delivery tools.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a face to face interview, in our Plymouth office, week commencing 5th October 2026.

The blended interview will assess the essential technical skills and experience listed in the person specification. Please note throughout the selection process, you will also be assessed against the capability skill levels required for this role. These are outlined in the Government Digital and Data Profession Capability Framework.There will also be presentation to deliver, more details for this will be confirmed on the day of your interview.

Candidates may refer to notes within their interview, but they should be used as a prompt only and the use of AI is not permitted.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on appropriate and inappropriate use.

You can find more information on how we use your personal data on our website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Grant Heard
• Email : Grant.Heard@landregistry.gov.uk

Recruitment team

• Email : hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Attachments

SEO+ Operational Delivery Manager Job Description Opens in new window (pdf, 154kB)