Operational Resilience Manager

Job summary

About the OrganisationRegisters of Scotland (RoS) manages 21 land, property and other legal registers which are a critical asset for the Scottish economy. They aim to provide the best public service for Scotland and are on a mission to make some of the oldest public land registers in the world into some of the most modern. You can get an idea of their mission and culture by viewing this short video: Registers of Scotland Promotional Video - YouTube

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Registers of Scotland (RoS) is an award-winning organisation recognised for its technology and innovation. Registers of Scotland is a world-leading pioneer in land and property registration. Their full-stack teams design, architect, and build all our registration products in-house, and they work to create digital solutions for the people of Scotland. You will get an opportunity to nurture your creativity and develop with RoS through access to the latest data, software engineering and product delivery techniques.
What the Role EntailsAs Operational Resilience Manager, you will lead the strategic development and delivery of resilience capability across Registers of Scotland, ensuring the organisation can continue to provide trusted, high-quality public services during disruption. You will strengthen resilience across digital services, registration operations, data services, estates and critical suppliers, safeguarding the integrity and availability of Scotland’s land and property information. Working collaboratively with colleagues across Digital, Risk, Cyber and Business teams, as well as external partners, you will embed a culture of preparedness and ensure robust business continuity and recovery arrangements are in place and regularly tested. This is a unique opportunity to establish and lead a new resilience function, driving organisation-wide improvements in service uptime, recovery performance, supplier assurance and incident response. Your work will play a vital role in protecting the property market, maintaining citizen trust, and ensuring RoS can respond and recover quickly under any conditions.

Job description

What the Role EntailsAs Operational Resilience Manager, you will lead the strategic development and delivery of resilience capability across Registers of Scotland, ensuring the organisation can continue to provide trusted, high-quality public services during disruption. You will strengthen resilience across digital services, registration operations, data services, estates and critical suppliers, safeguarding the integrity and availability of Scotland’s land and property information. Working collaboratively with colleagues across Digital, Risk, Cyber and Business teams, as well as external partners, you will embed a culture of preparedness and ensure robust business continuity and recovery arrangements are in place and regularly tested. This is a unique opportunity to establish and lead a new resilience function, driving organisation-wide improvements in service uptime, recovery performance, supplier assurance and incident response. Your work will play a vital role in protecting the property market, maintaining citizen trust, and ensuring RoS can respond and recover quickly under any conditions.
In this role you will:

• Lead the development and delivery of an organisation-wide operational resilience strategy
• Identify, map, and manage business-critical services and their dependencies
• Own and maintain Business Continuity Plans (BCPs) and service recovery playbooks, ensuring compliance with ISO 22301 and Scottish Government expectations
• Coordinate and deliver scenario testing and exercises (table-top, simulation, live), embedding lessons learned to strengthen service continuity.
• Establish and drive resilience governance forums and stakeholder engagement
• Collaborate across digital, cyber, risk, operations, and external partners to embed resilience practices
• Provide oversight of business continuity, disaster recovery, and service resilience planning
• Coordinate and deliver scenario testing (e.g. cyber incidents, supplier failures) and embed improvements
• Support or lead response activities during major incidents and drive post-incident reviews
• Produce reporting for senior leadership on resilience posture, risks, and performance
• Maintain resilience frameworks aligned to recognised standards and governance expectations
• Drive continuous improvement in resilience capability, supplier assurance, and recovery performance

Person specification

• Technical:

  We will assess you against the following Experience and Technical skills during the application and assessment process

  • Develop, operate, and embed operational resilience, business continuity, incident management, and digital service operations.
  • Align resilience, continuity, and recovery practices with relevant standards, including ISO 22301 and the NCSC Cyber Assessment Framework.
  • Own and maintain Business Continuity Plans (BCPs) and service recovery playbooks, ensuring compliance with ISO 22301 and Scottish Government expectations.
  • Coordinate and deliver scenario testing and exercises (table-top, simulation, live), embedding lessons learned to strengthen service continuity.
  • Act as a key member of the Incident Management Team during major incidents or disruptions.
  • Hold professional qualifications or training in business continuity, disaster recovery, or resilience (e.g., CBCI/MBCI), ITIL Foundation or higher, ISO 22301 Lead Implementer/Auditor, or training in incident command/emergency response frameworks (gold/silver/bronze).

  Experience:

  • Experience developing, operating and embedding operational resilience, business continuity, incident management or digital service operations (not solely providing support).
  • Experience working within cloud-first or complex digital environments, such as Infrastructure as Code, microservices architectures, automated deployments, cloud-native or hybrid/on-premises services.
  • Experience coordinating and delivering strategically focused scenario testing and exercising, business continuity or disruption recovery activities, and embedding lessons learned into service improvements.
  • Experience managing third-party and supply-chain resilience, including mapping dependencies beyond immediate teams or business units.
  • Demonstrated experience leading or coordinating responses to major service incidents or operational disruptions.
  • Experience working with audits, risk assurance or governance groups, providing evidence and assurance on resilience or service performance.

  Behaviours

  At application stage, you will be scored against the bolded Behaviours and against all Behaviours for the assessment:

  • Making Effective Decisions – strategy, risk assessment, incident leadership.
  • Managing a Quality Service – delivering high-quality, trusted services and assurance.
  • Leadership – embedding culture, influencing senior stakeholders, leading multi-disciplinary teams.

Benefits

Alongside your salary of £62,114, Registers of Scotland contributes £17,994 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Competitive salary package
• Pension contribution of 28.97% employer contribution
• 42 days annual leave
• Flexible and hybrid working arrangements
• Strong focus on professional development and career progression
• Inclusive and supportive working culture
• Opportunity to work in a highly impactful, strategic role shaping organisational resilience

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Stage one - Application Process

To apply, click on 'Apply now' and be redirected to our agency partners who are supporting on this campaign.

You will need to submit:

1. A CV outlining your career history and how you meet the technical criteria (max 4 pages).

1. A Statement of suitability (500-1000 words) detailing how you meet the Making Effective Decisionsbehaviour and experience criteria for the role. Please use the STAR method (Situation, Task, Action, Result) in your examples.

1. Your CV and Supporting statement should be submitted as a single MS Word file.

Please note:

• If we receive a high volume of applications, we may complete an initial sift on Technical Criteria

• We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed.

• Applications that are not accompanied by CVs will not be scored or statements over 1000 words will not be considered.

• We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and suggest preparing your answers using software such as MS Word or Google Docs, and then uploading the file.

• We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses.

• Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles.

Stage two – assessment

If successful at application stage, you will be invited to an in-person interview which will include the following:

• Pre-prepared Presentation Exercise

• Case study applied exercise completed on the day

Information on Success Profiles

For further information on success profiles, visit our Success Profiles.

Feedback

Feedback will only be provided if you progress to interview stage.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : talent@ros.gov.uk
• Email : talent@ros.gov.uk
• Telephone : talent@ros.gov.uk

Recruitment team

• Email : talent@ros.gov.uk