Operational Support Manager (Ref: 19198)

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

This role will enable you to demonstrate outstanding organisational skills to effectively lead the site’s administrative duties to ensure a smooth and efficient running of the operation.

Aboutus

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.

Spread nationally over several sites, our Courts, and Tribunal Service Centres CTSCs deliver services through several jurisdictions known as ‘service lines’. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.

We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

This role will be managed by a Family Operations Manager. The role gives responsibility for the delivery of effective and efficient day-to-day site-specific activities, ensuring accommodation, assets/equipment, health & safety and car park management are dealt with proactively and efficiently to meet the daily functional and operational building needs.

This role will be adapting over time to encompass all the elements required to support the building.

Key Accountabilities

Lead for site administrative duties to ensure a smooth and efficient running of the operation (to include ownership of goods orders).

Point of contact and on-site lead for building support, acting as the lead building champion, raising issues with relevant HQ functions (e.g. IT, Facilities) and ensuring work is carried out to resolve planned and unexpected issues.

Planning regular maintenance and on-site facility work and using the relevant escalation channels to gain resolution, including support with landlord negotiations, working to minimise disruption to service delivery

Support for on-boarding and off-boarding activity for employees in the site, providing administration and maintenance of ID cards, building and systems access, organising and leading health and safety inductions ensuring alignment with relevant HQ security policies.

Organise and support site events, visits and meetings as necessary, arranging agendas and attendees where requested.

Manage, monitor and administer Judgement Register room booking requests, ensuring equipment and resources are available and working when requested.

Local Health & Safety and Fire and Security lead – to include coordination and completion where applicable of Fire and Incident Control Plan, Security Plan, local reporting e.g. completion of regular H&S, fire and security inspections, site specific risk assessments, incident and accident reporting and investigations, managing DSE assessments, ensuring compliance through the Cardinus system and overseeing the coordination and completion of site Risk Assessments.

Responsibility for ensuring cleaning standards are met, the contract responsibilities are adhered to, and any escalations are raised as appropriate.

Responsibility first point of contact for Security, ensuring the contract responsibilities are adhered to and any escalations are raised as appropriate. In addition, conducting regular security checks on inspections.

Key Relationships and Contacts

This role will work with operations teams across the site to ensure the provision of support services to enable the site to function effectively, gathering information and feedback and planning activity to meet site needs. The role holder will exchange information and collate data and reporting information to meet site/HMCTS requirements. The role holder will also work with external contacts to ensure the provision of goods and services continues to meet site needs.

Internal

Operations Manager, DM’s, Deputies and Team leaders on site – gather and collate information for reporting purposes. This may require some analysis and interpretation. Exchanges of information to meet accommodation and Health and Safety needs.

Regional Facilities Manager.

Regional Safety and Security Officer for both National Services and South-East Regions.

County Court Manager and DM for County Court.

Occasionally G6 and G7.

External

· Contractors, suppliers etc – represent HMCTS in dealings with contractors and suppliers on site, agreeing plans and ensuring work is carried out quickly and efficiently, minimising disruption.

For a full job description, please read the supporting document included before applying.

Ways of working

This role will be based at Bennett House, Stoke-on-Trent and will be offered on a permanent basis.

The office is open Monday to Friday from 07:30 to 18:00.Standard full time working hours are 37 hours per week. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business.

Due to the nature of the role and business requirements, successful candidates will be required to work full-time. This role is site‑based face to face delivery, with the possibility of occasional, non‑contractual working from home days.

Occasional travel to other courts

For this post, occasional travel to other National Services sites may be required.

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions
• Delivering at Pace

Benefits

Alongside your salary of £29,303, HM Courts and Tribunals Service contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/19198?entityId=19198