Operational Support Manager (Ref: 24168)

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

This role will enable you to demonstrate outstanding organisational skills to effectively lead the site’s administrative duties to ensure a smooth and efficient running of the operation.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

National Services provides centralised support through Courts and Tribunals Service Centres, Business Centres and Enforcement Offices. We handle case administration, customer queries by phone, email, and webchat and enable self-service in our digital services.

Your role

This role, which will report to the Operations Manager, is responsible for the delivery of effective and efficient day-to-day site-specific services at a Courts and Tribunal Service Site (CTSC), ensuring accommodation, assets/equipment, health & safety, and resource issues are dealt with proactively and efficiently to meet the daily functional and operational needs of the CTSC.

Please refer to the role profile attachment to understand more about this key leadership position.

Your skills and experience

• Exceptional communication skills, both oral and written skills including minute-writing, with strong attention to detail
• Ability to work well under pressure and to deadlines.
• Strong organisational and time management skills, ensuring flexibility and adaptability to juggle different tasks and prioritisation of work.
• Ability to build strong relationships and support networks.
• Ability to work on own initiative, with the ability to make things happen.
• Provide discretion and an understanding of confidentiality issues.
• Proactive in approach to managing issues as they arise in the sites, with the ability to identify key issues and escalating when required.Some experience of facilities management, i.e. managing day-to-day on-site responsibilities, working with suppliers and contractors to ensure scheduled work takes place etc, would be an advantage.

Lead criterion at application stage: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Ways of working

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Standard full time working hours are 37 hours per week Monday – Friday. Due to the nature of the role and business requirements, successful candidates will be required to work full-time.

Occasional travel to other courts

For this post, occasional travel to other sites will be required for cover when needed.

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.

Bydd y rôl hon yn eich galluogi i ddangos sgiliau sefydliadol rhagorol i arwain dyletswyddau gweinyddol y safle yn effeithiol er mwyn sicrhau bod y gwaith yn mynd rhagddo’n llyfn ac yn effeithlon.

Amdanom ni

Mae Gwasanaeth Llysoedd a Thribiwnlysoedd EF (GLlTEF) yn gyfrifol am weinyddu'r Llysoedd troseddol, sifil a theulu a'r Thribiwnlysoedd yng Nghymru a Lloegr yn ogystal â'r tribiwnlysoedd unedig gwarchodedig ar draws y Deyrnas Unedig. Mae ein rolau’n cefnogi defnyddwyr ein gwasanaethau a’n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau’n cael mynediad at gyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy’n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder.

Mae Gwasanaethau Cenedlaethol yn darparu cymorth canolog drwy Ganolfannau Gwasanaeth Llysoedd a Thribiwnlysoedd, Canolfannau Busnes a Swyddfeydd Gorfodi. Rydym yn delio gyda gweinyddu achosion, ymholiadau gan gwsmeriaid dros y ffôn, trwy e-bost, a sgwrsio dros y we, a galluogi hunan-wasanaeth yn ein gwasanaethau digidol.

Eich rôl

Bydd deiliad y swydd hon, a fydd yn adrodd i’r Rheolwr Gweithrediadau, yn gyfrifol am ddarparu gwasanaethau effeithiol ac effeithlon o ddydd i ddydd mewn safle CTSC penodol, gan sicrhau bod materion yn ymwneud â’r adeilad, asedau/offer, iechyd a diogelwch ac adnoddau yn cael sylw rhagweithiol ac effeithlon i ddiwallu anghenion swyddogaethol a gweithredol y CTSC o ddydd i ddydd.

Cyfeiriwch at yr atodiad proffil rôl i ddeall mwy am y swydd arweinyddiaeth allweddol hon.

Eich sgiliau a phrofiadau

• Sgiliau cyfathrebu ardderchog, yn ysgrifenedig ac ar lafar, gan gynnwys gallu paratoi cofnodion cyfarfodydd a rhoi sylw i fanylion
• Gallu gweithio yn dda o dan bwysau ac o fewn terfynau amser.
• Sgiliau trefnu a rheoli amser cryf, gan sicrhau hyblygrwydd a’r gallu i addasu i gwblhau gwahanol dasgau a blaenoriaethu gwaith.
• Y gallu i feithrin perthnasoedd cryf a rhwydweithiau cymorth.
• Y gallu i weithio ar eich menter eich hun, gyda’r gallu i wneud i bethau ddigwydd.
• Dangos disgresiwn a dealltwriaeth o faterion cyfrinachedd.
• Ymateb yn rhagweithiol wrth reoli materion sy’n codi ar y safle, gyda’r gallu i adnabod materion allweddol a’u cyfeirio at eraill yn ôl yr angen.
• Byddai rhywfaint o brofiad o reoli cyfleusterau o fantais, h.y. rheoli cyfrifoldebau ar y safle o ddydd i ddydd, gweithio gyda chyflenwyr a chontractwyr i sicrhau bod gwaith sydd wedi’i amserlennu yn digwydd ac ati.

Prif faen prawf y cam gwneud cais: Datganiad Addasrwydd. Efallai y cynhelir sifft yn seiliedig ar y datganiad addasrwydd os derbynnir nifer fawr o geisiadau..

Ffyrdd o weithio

Disgwylir i recriwtiaid newydd i'r Gwasanaeth Sifil sy'n ymuno â'r MoJ gychwyn ar yr isafswm band cyflog.

Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos, dydd Llun –

ddydd Gwener. Oherwydd natur y rôl a gofynion busnes, mae'n ofynnol i ymgeiswyr llwyddiannus weithio ar sail llawn amser

Teithio achlysurol i lysoedd eraill

Ar gyfer y swydd hon, bydd angen teithio’n achlysurol i safleoedd eraill i helpu pan fydd angen.

Fisa Gweithiwr Medrus

O 22 Gorffennaf 2025, cynyddodd y Llywodraeth y trothwy cyflog a'r lefel sgiliau ar gyfer fisâu Gweithwyr Medrus. Nid yw'r rôl hon yn bodloni'r meini prawf cymhwysedd ar gyfer nawdd yn unol â'r rheolau mewnfudo cyfredol os ydych chi eisiau gwneud cais am Fisa Gweithiwr Medrus am y tro cyntaf.

Ni all yr Adran ystyried eich noddi ar gyfer y rôl hon ond bai eich bod wedi dal fisa Gweithiwr Medrus yn barhaus ers cyn 22 Gorffennaf 2025. Os ydych wedi dal fisa Gweithiwr Medrus yn barhaus, codwch hyn yn eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol â'r rheolau mewnfudo a'r darpariaethau pontio sydd mewn lle.

Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodloni’r meini prawf cymhwysedd newydd ar gyfer nawdd (neu'r darpariaethau trosiannol), bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleuni’r newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig a’u bod yn cynnal yr hawl honno.

Bydd yr Adran yn parhau i gydymffurfio â Rheolau Mewnfudo’r DU a weithredir yn y DU a’r Gwasanaeth Sifil. Gallwch ddarllen mwy am fisâu Gweithwyr Medrus a’r meini prawf cymhwyster yma.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• You will be asked to submit a 250 word Experience answer as part of your application.
• Interview Experience Question 1: This question will broadly focus on your experience, expertise, and transferable skills.
• Interview Experience Question 2: Your 250 word Experience application answer will be probed further at interview.

Benefits

Alongside your salary of £29,303, HM Courts and Tribunals Service contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/24168?entityId=24168