Operational Support Officer

Job summary

Pleasenote: Applicants should review all aspects of this advert to ensure a thorough understanding. If reviewing via a screen reader, please note that the Job summary, Job description, Person specification and Things you need to know sections have been emphasised

About Companies House

Companies House is more than a registry, we’re a modern, ambitious organisation at the heart of the UK’s business landscape. Our purpose is clear: to be the best registry of companies in the world.

We’re entering an exciting period of transformation, with enhanced powers to help tackle economic crime and protect the integrity of the UK company register. This means the work we do has real impact, supporting businesses, safeguarding the public, and contributing to wider government priorities.

Our people are central to that mission. At Companies House, you’ll find a supportive, inclusive workplace where learning, development, and collaboration are actively encouraged.

Find out more about what a great place Companies House is to work

About the role

As an Operational Officer in our Document Management Services team you’ll be based within our busy post room, playing an essential part in our post room operations. The role will initially be scanning but this will also open other post room duties.

Each day, you’ll help us with a variety of workstreams including opening post and preparing batches for scanning and digitising incoming documents and forms, ensuring that vital information is captured quickly, accurately, and securely.

This role is perfect for someone who enjoys practical, hands-on work and thrives in a lively, deadline driven environment. Each day, you’ll help us digitise incoming documents and forms, ensuring that vital information is captured quickly, accurately, and securely.

You’ll be part of a supportive and friendly team that works closely together to deliver an excellent service to our customers and colleagues across the organisation.

You’ll be trained across a variety of workstreams, giving you the skills to scan, check and validate images, and resolve common image quality issues.

This is an onsite role, and you will be aligned to our Cardiff office, where you will be expected to attend the office five days a week. The nature of the work requires a consistent onsite presence to support the smooth running of our scanning and post room operations.

Job description

As an Operational Officer in our Document Management Services team you’ll:

• Digitise incoming documents: Accurately scan and process physical documents and forms, ensuring they are captured to a high standard and ready for downstream processing.
• Maintain high levels of accuracy: Apply strong attention to detail when scanning, checking, and validating images to ensure data integrity and quality.
• Resolve image and scanning queries: Identify and correct image issues such as mis-scans, poor-quality images, or incomplete batches to support smooth operational workflows.
• Support a busy post room environment: Contribute to the day-to-day running of a fast-paced scanning and post-handling operations.
• Work collaboratively: Engage positively with team colleagues, supporting shared goals, and contributing to a friendly, productive team environment.
• Meet deadlines and daily targets: Work efficiently to ensure scanning tasks are completed on time, and service levels are consistently met.
• Follow processes and security requirements: Handle documents in line with organisational policies, confidentiality requirements, and information security standards.
• Respond to email enquiries: Monitor and respond to routine email queries from internal teams or customers in a clear, professional and timely manner, escalating issues where appropriate.
• Handle customer contact appropriately: Provide polite and helpful responses to customer enquiries by email or phone, ensuring accurate information is shared and records are updated in line with processes.

Your duties may include, but are not limited to the examples above, giving you a varied and rewarding experience as you develop your skills.

Please note: This is a 9-month fixed-term role, with the potential to become permanent if you successfully complete your probation.

Working Pattern

This position is offered on a part time basis only, working 20 hours per week, Monday to Friday. You will work 4 hours each day, and your daily pattern must include ourCore Hours of 4pm–6pm to support team collaboration and service needs.

Where will you be working?

You will be aligned to our Cardiff office and will be expected to attend the office for your full working hours.

Be part of the Operational Delivery Profession (ODP)
This role is part of the Operational Delivery Profession – the largest profession in the Civil Service, with over 290,000 members. ODP professionals are the public face of government, delivering essential services to millions of people every day. As a member of this profession, you’ll have access to a wide range of development opportunities, a supportive community, and a clear framework to grow your career.

To learn more about the Operational Delivery Profession, visit ODP Civil Service Careers Page

Person specification

About You

You’ll enjoy this role if you:

• Have an eye for detail and take pride in getting things right first time.
• Feel motivated by completing practical, hands-on tasks.
• Enjoy working with others and contributing to a positive team culture.
• Like being part of a bustling, deadline driven environment.
• Are organised, reliable and able to follow clear processes.
• Are keen to learn new skills and develop confidence using scanning equipment

What We’re Looking For

No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone. We’re seeking individuals who can demonstrate:

• Strong attention to detail with the ability to spot errors or inconsistencies.
• Ability to work todaily deadlines and meet targets.
• Comfortable working in a busy, fast-paced environment.
• A team player with good communication skills and a positive approach.
• Willingness to follow set processes and handle information confidentially and securely.
• Basic IT literacy, including the ability to use computer systems, scanners and digital tools accurately after training.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Working Together

Benefits

Alongside your salary of £26,452, Companies House contributes £7,663 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

We celebrate diversity...

As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.

If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk.

Read our 'Applying under the Disability Confidence Scheme (DCS)' guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

What will the process look like?

Communications will be electronic via email therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder.

Applications sent direct to Companies House Recruitment Team will not be accepted.

We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg.

Key Dates:(dates are indicative only and could be subject to change)

• Closing date: Monday February 9th, 2026, at 23:55.
• Sift/shortlist: 10th February – 13th February 2026.
• Interview dates: Week commencing 23rd February 2026.

Stage 1– Sift

An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the below Success Profile elements.

We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as your name and age) from your personal statement.

Experience

Your 500-word Personal Statement will be used to assess your suitability for the role. We will not require a CV as part of the recruitment process.

Personal statement

As part of your application, please provide a 500-word personal statement explaining why you’re a great fit for this role. Focus only on two essential criteria points:

• Ability to work to daily deadlines and meet targets
• Willingness to follow set processes and handle information confidentially and securely

You can use examples from school, work, volunteering, or other experiences. It is advisable to give clear examples for each criteria listed above, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result) with most detail on what you did and the outcome.

Please use this link as guidance How to write your PS , Civil Service Careers.

Please note:

• Should a large number of applications be received, an initial sift may be conducted using the lead criteria. If so, we will sift on: Ability to work to daily deadlines and meet targets
• If you pass the initial sift (lead criteria), you may either move on to a full sift (full personal statement) or go straight to interview, depending on number of applications received
• We may raise the score required at sift stage to progress to interview if we receive a high number of applications

Stage2- Interviews

If invited to interview Behaviour and Strength based questioning will be used.

Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation.

Interviews for this role will be carried in person at our Cardiff Office.

Stage 3- offer

Once all interviews have been completed, you will be notified of the outcome by email. Offers will be made in strict merit order to the highest scoring candidate first as outlined in the Civil Service Commissioners’ Recruitment Principles.

Reserve list
This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. Subject to business need, if a suitable position opens up during this time, we will reach out to individuals in merit order. Successful applicants will be required to start on the date offered to align with the training schedule. Those who are unable to start on that date or are unavailable for certain parts of the training period will be placed on the reserve list for consideration in a future intake.

This post is being advertised to External, Across Government and Internal candidates.

Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment.

If you require a reasonable adjustment at any stage of the recruitment process, or if you'd like to discuss any person-centred adjustments then please let the recruitment team know viarecruitmentch@companieshouse.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Luke Andrews
• Email : landrews@companieshouse.gov.uk

Recruitment team

• Email : recruitmentch@companieshouse.gov.uk

Further information

Commissioners statement

The Civil Service recruits by merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.

Complaints Procedure:

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact infopoint@companieshouse.gov.uk in the first instance.

If you are not satisfied with the response you receive from the Department, contact the Civil Service Commission at:

Email: info@csc.gov.uk

Phone :020 72701 0831

Address:
Civil Service Commission,
Room G/8,
1 Horse Guards Road
SW1A 2HQ

Please use the following link to visit the Civil Service Commission Recruitment Complaints page for further information

https://civilservicecommission.independent.gov.uk/recruitment/recruitme…

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