Operational Support Officer

OperationalSupportOfficer

Permanent - 37 Hours per week

£26,403 – £28,142 per annum (Pay award pending)

Malvern Hills District Council is a great place to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in South Worcestershire the district boasts abeautiful natural environment, a rich heritage and plenty to do and see. Malvern Hills District is also ranked in the top 20 best rural places to live in the UK.

Our busy Environmental Services depot is now looking for a confident and organised Operational Support Officer to join the team.

About you

The successful candidate will:

• Be an efficient and effective administrator and will have experience in:
• Maintain accurate and up to date records through the use of I.T systems.
• Answer telephone and email queries in a timely, professional and calm manner.
• Raise purchase orders
• Deal with financial queries relating to purchases.
• Maintain stock management of equipment
• Perform general administrative duties – filing, photocopying and scanning.

You will be able to demonstrate evidence of:

• Previous experience of providing administrative support to a busy team.
• Experience of dealing with members of the public in a professional capacity.
• Strong telephone and email customer service experience
• Experience in financial administration
• Strong experience of using IT, including MS Office applications (in particular Microsoft Excel)

More information on the key requirements can be found in the Job Description attached.

What we can offer

Our staff are at the heart of what we do and are key to ensuring we deliver Our Council Plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

Please note: Malvern Hills District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

To discuss the post or for further information, please call James Marshall on 01684 862378 or emailjames.marshall@malvernhills.gov.uk

Closing date: Monday 4 May 2026

Interview date: Tuesday 12 May 2026

Please note: If we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.