Operational Support Officer-Wales Support Unit (Ref: 15882)

Job summary

Please refer to Job Description

Job description

Operational Support Officer

Proud to serve. Proud to keep justice going.

Our Operational Support Officers work as a pooled resource within the Wales Regional Support Unit, providing consistent, high‑quality administrative, organisational and analytical support to the regional Senior Leadership Team (SLT). This is a varied and fast‑paced role that offers the opportunity to work closely with senior leaders and support a broad range of RSU functions. The role contributes to progressing regional business and includes collating and analysing operational and people‑related information across the region to help inform service improvement and staff engagement.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

As an Operational Support Officer, you will provide consistent, high‑quality administrative and personal support to the Regional SLT. You will act as a central coordination point for activity across the region: managing information, analysing data, supporting meetings, and ensuring leadership time is used effectively.

This role requires excellent organisation, strong interpersonal skills, and the ability to manage competing demands in a fast‑moving environment. You’ll work collaboratively with colleagues across regional functions including Operations, People, and Performance, contributing to effective decision‑making and service improvement.

Essential knowledge, skills and experience

• Interpersonal skills to deal with queries on behalf of SLT members, and engage with stakeholders internally and externally, including the judiciary at all levels.
• Organisational and planning skills to support the work and diary commitments of the Regional Delivery Director, Heads of Operations, Service Improvement & Performance Lead, and to help support the activities of the Head of RSU, People Lead and Performance Lead.
• Project delivery skills to help support the delivery of ad hoc regional projects.
• Analytical skills to analyse and interpret regional data and provide useful insight to help drive operational delivery across the region.
• Good understanding of the operation and region is desirable to be able to provide operational context to delivery of plans etc.
• Good communications skills, written and verbal, with knowledge of Microsoft office (training will be given).

Please refer to the job description attachment to understand the full scope of the role.

Your Development

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire your teams, and drive performance across the organisation.

Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

The standard full‑time working week is 37 hours. HMCTS supports part‑time, flexible and job‑share working arrangements where these meet the requirements of the role and wider business needs, and where they are agreed prior to appointment. All requests for alternative working patterns will be considered in line with the Ministry of Justice Flexible Working Policy.

However, this specific post is business‑critical and requires full‑time working hours only.

Location- Cardiff Magistrates Court, Fitzalan Place, Cardiff, CF24 0RZ

Travel - Occasional travel may be required to support management meetings.

Lead Criterion: A sift based on the statement of suitability may be held if a large number of applications are received.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

Welsh Version

Swyddog Cymorth Gweithredol

Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.

Mae ein Swyddogion Cymorth Gweithredol yn gweithio fel adnodd cyfun o fewn Uned Gefnogi Ranbarthol Cymru, gan ddarparu cymorth gweinyddol, trefniadol a dadansoddol cyson o ansawdd uchel i'r Uwch Dîm Arweinyddiaeth (SLT) rhanbarthol. Mae hon yn rôl amrywiol a phrysur sy'n darparu'r cyfle i weithio'n agos gydag uwch arweinwyr a chefnogi amrywiaeth eang o swyddogaethau'r Uned Gyflawni Ranbarthol (RSU). Mae'r rôl yn cyfrannu at symud busnes rhanbarthol yn ei flaen ac mae'n cynnwys coladu a dadansoddi gwybodaeth weithredol ac am bobl ledled y rhanbarth i helpu i gyfarwyddo gwelliannau i wasanaethau ac ymgysylltu â staff.

Amdanom ni

Mae Gwasanaeth Llysoedd a Thribiwnlysoedd EF (GLlTEF) yn gyfrifol am weinyddu’r llysoedd troseddol, sifil a theulu a'r tribiwnlysoedd yng Nghymru a Lloegr, a thribiwnlysoedd sydd heb eu datganoli yn yr Alban a Gogledd Iwerddon. Mae ein rolau’n cefnogi defnyddwyr ein gwasanaethau a’n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau’n cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy’n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. Os oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn, ymgeisiwch.

Eich rôl

Fel Swyddog Cymorth Gweithredol, byddwch yn darparu cefnogaeth weinyddol a phersonol cyson ac o ansawdd uchel i'r SLT rhanbarthol. Byddwch yn gweithredu fel y pwynt cydlynu canolog ar gyfer gweithgarwch ledled y rhanbarth: rheoli gwybodaeth, dadansoddi data, cefnogi cyfarfodydd a sicrhau bod amser arweinwyr yn cael ei ddefnyddio'n effeithiol.

Mae'r rôl hon yn gofyn am sgiliau trefnu ardderchog, sgiliau rhyngbersonol cryf, a'r gallu i reoli gofynion sy'n cystadlu am eich sylw mewn amgylchedd prysur. Byddwch yn gweithio ar y cyd gyda chydweithwyr ar draws swyddogaethau rhanbarthol, gan gynnwys Gweithrediadau, Pobl a Pherfformiad, gan gyfrannu at wneud penderfyniadau yn effeithiol a gwella gwasanaethau.

Gwybodaeth, sgiliau a phrofiad hanfodol

· Sgiliau rhyngbersonol i ymdrin ag ymholiadau ar ran aelodau'r SLT, ac ymgysylltu â rhanddeiliaid yn fewnol ac yn allanol, gan gynnwys y farnwriaeth ar bob lefel.

· Sgiliau trefnu a chynllunio i gefnogi'r gwaith ac ymrwymiadau dyddiadur y Cyfarwyddwr Cyflawni Rhanbarthol, Penaethiaid Gweithrediadau a'r Arweinydd Gwella Gwasanaethau, a helpu i gefnogi gweithgareddau Pennaeth yr Uned Gefnogi Ranbarthol, yr Arweinydd Pobl a'r Arweinydd Perfformiad.

· Sgiliau cyflawni prosiectau i helpu i gefnogi'r ddarpariaeth o brosiectau rhanbarthol ar sail ad hoc.

· Sgiliau dadansoddol i ddadansoddi a dehongli data rhanbarthol a darparu mewnwelediad i helpu i sbarduno cyflawni gweithredol ledled y rhanbarth.

· Mae dealltwriaeth dda o weithrediadau a'r rhanbarth yn ddymunol i allu darparu cyd-destun gweithredol i gyflawni cynlluniau ac ati.
· Sgiliau cyfathrebu da, yn ysgrifenedig ac ar lafar, gyda gwybodaeth am Microsoft Office (rhoddir hyfforddiant).

Cyfeiriwch at y swydd ddisgridiad atodedig i ddeall cwmpas llawn y rôl.

Eich Datblygiad

Mae rôl y rheolwr yn ganolog i weithrediadau GLlTEF, ac mae wedi'i siapio gan Safonau Rheolaeth Llinell y Gwasanaeth Sifil. Mae'n rhoi llawer o foddhad, yn heriol ac yn hanfodol i'n llwyddiant. Mae ein cynnig Datblygu Arweinyddiaeth GLlTEF yn magu eich hyder a'ch galluedd fel arweinydd. O sesiynau dysgu byrion i weithdai rhyngweithiol, i fewnwelediadau manylach trwy ein fframwaith Atebolrwydd a Gwneud Penderfyniadau. Byddwn yn rhoi'r sgiliau i chi arwain gydag effaith, ysbrydoli eich timau, a sbarduno perfformiad ledled y sefydliad.

Bydd disgwyl i recriwtiaid newydd i'r Gwasanaeth Sifil sy’n ymuno â’r Weinyddiaeth Gyfiawnder gychwyn ar waelod y band cyflog.

Yn y swyddi gweithredol hyn byddwch yn delio’n uniongyrchol â chwsmeriaid, ac felly bydd yn ofynnol i ymgeiswyr llwyddiannus fod wedi’u lleoli yn y swyddfa i ddarparu gwasanaethau GLlTEF i’r cyhoedd.

Mae wythnos waith safonol ar sail llawn amser yn 37 awr. Mae GLlTEF yn croesawu ceisiadau i weithio’n rhan amser, yn hyblyg ac i rannu swydd, pan fo hynny’n bodloni gofynion y rôl ac anghenion y busnes, ac ar yr amod bod hyn yn cael ei gytuno cyn ichi gael eich penodi. Bydd pob cais am batrymau gweithio amgen yn cael eu hystyried yn unol â Pholisi Gweithio'n Hyblyg Y Weinyddiaeth Gyfiawnder.

Fodd bynnag, mae'r swydd benodol hon yn hanfodol i'r busnes ac mae'n ofynnol gweithio oriau gwaith llawn amser.

Lleoliad – Llys Ynadon Caerdydd, Plas Fitzalan, Caerdydd, CF24 0RZ

Teithio - Bydd gofyn teithio o dro i dro i gefnogi cyfarfodydd rheoli.

Fisa Gweithiwr Medrus

Nid yw'r rôl hon yn gymwys ar gyfer Fisas Gweithiwr Medrus newydd, yn unol â'r rheolau mewnfudo cyfredol.

Prif faen prawf: Rhaid ychwanegu hyn at yr hysbyseb swydd: Prif faen prawf: Datganiad o Addasrwydd. Gellir cynnal sifft yn seiliedig ar y datganiad o addasrwydd os derbynnir nifer fawr o geisiadau.

O 22 Gorffennaf 2025, cyflwynodd y Llywodraeth newidiadau i'r llwybr fisa i Weithwyr Medrus. Ni all yr adran ystyried eich noddi ar gyfer y rôl hon ond bai eich bod wedi dal Fisa Gweithiwr Medrus cyn y newidiadau a ddaeth i rym ar 22 Gorffennaf 2025. Os ydych wedi dal Fisa Gweithiwr Medrus yn barhaus, codwch hyn yn eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol â'r rheolau mewnfudo a'r darpariaethau pontio sydd mewn lle.

Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodloni’r meini prawf cymhwysedd newydd ar gyfer nawdd, bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleuni’r newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig a’u bod yn cynnal yr hawl honno.

Bydd yr Adran yn parhau i gydymffurfio â Rheolau Mewnfudo’r DU a weithredir yn y DU a’r Gwasanaeth Sifil. Gallwch ddarllen mwy am fisâu Gweithwyr Medrus a’r meini prawf cymhwysedd yma.

Cyfweliadau

Bydd ceisiadau am gyfweliadau rhithiol neu ar ddyddiad amgen ond yn cael eu hystyried mewn

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Leadership
• Communicating and Influencing

Benefits

Alongside your salary of £29,303, HM Courts and Tribunals Service contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/15882?entityId=15882