Operations Manager

Operations Manager

Location: Hemel Hempstead
Salary: £24,141 per annum (18.75 hours per week, job share - 2.5 days p/w)

Fixed Term Contract - 12 Months

Are you an experienced leader within care and supported housing, looking for a flexible opportunity that still allows you to make a meaningful impact? At Hightown Housing Association, we are looking for a Care and Supported Housing Operations Manager to join us on a job share basis and help shape high-quality services that truly make a difference.

At Hightown, we believe that everyone should have a home and the support they need to live fulfilled, independent lives. As part of our Care and Supported Housing team, you will play a vital role in overseeing a range of services, ensuring they are responsive, person-centred and consistently delivered to a high standard.

This is a fantastic opportunity for someone who thrives in a collaborative environment and is passionate about leading teams, driving service improvement and delivering positive outcomes for people across a range of support needs.

About the role

As a Care and Supported Housing Operations Manager, you will be responsible for the day-to-day management of multiple services, which may include registered care, supported living, supported housing and outreach provision.

You will:

• Lead and support Scheme and Service Managers to deliver safe, high-quality services
• Ensure compliance with regulatory standards, including Care Quality Commission requirements where applicable
• Oversee safeguarding, health and safety and risk management processes
• Drive service development, supporting new initiatives and continuous improvement
• Manage relationships with commissioners, professionals and key stakeholders
• Oversee staffing, performance management and workforce development
• Monitor budgets and ensure services operate within financial parameters
• Promote an inclusive and respectful culture

About you

You will bring strong operational management experience within care or supported housing, alongside a passion for developing teams and improving services.

You will also have:

• Experience working with vulnerable client groups
• Proven ability to lead, motivate and manage dispersed teams
• Strong understanding of regulatory frameworks within care and supported housing
• Experience managing performance, quality and service delivery
• Excellent communication, organisational and leadership skills
• A commitment to delivering person-centred, strengths-based support

Why join Hightown?

At Hightown, our values are at the heart of everything we do. We empower our colleagues to take ownership and drive positive change, giving you the autonomy to shape services and make a real impact. We treat everyone with respect, ensuring that both colleagues and the people we support feel valued and heard.

We are committed to inclusion, creating environments where diversity is embraced and people can thrive. You will work in true collaboration with colleagues, partners and service users to deliver the best possible outcomes. Above all, we lead with compassion, ensuring that every decision we make puts the wellbeing of people first.

Our benefits

We recognise the importance of supporting our colleagues, and we offer a comprehensive benefits package including:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service (Pro Rata)
• Workplace pension scheme and life assurance of three times your annual salary
• Annual bonus based on satisfactory performance
• Monthly attendance bonus
• Ongoing professional development and training to help you deliver outstanding support
• Employee assistance helpline
• Blue Light Card, providing access to discounts for local and national retailers

Additional information

This is a job share role working 2.5 days per week (18.75 hours). Flexibility is required to support service needs, including participation in an on-call rota where applicable.

We shortlist on an ongoing basis and may close the advert early