Operations Manager (Ref: 13879)

Job summary

This position is based Nationally

Job description

Operations Manager

Location: National*

Closing Date: 3rd February

Interviews: w/c 19th February

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London £49,325 - £55,900 which may include an allowance up to £6,575; National £42,914 - £46,182

Working pattern: Full-time, part-time, flexible working

Contract Type: Permanent

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for an Operations Manager here at Justice Digital, to be part of our warm and collaborative Digital Infrastructure & Security Operations (DISO) team.

This role aligns against Senior IT Service Managerfrom the Government Digital and Data Framework.

The Network Operations Manager works alongside the Senior Operations Managers and is responsible for overseeing the daily operations of the organisation’s network infrastructure ensuring it is reliable, secure and efficient. This role involves leading a team of engineers, monitoring network performance, resolving issues and implementing strategies to improve service delivery and meet business goals.

This role at MoJ is a crucial role in day-to-day network operations, and straddles maintaining Live Network Services with longer term relationship building and improvement activities. This role acts as an important link between the strategic aims of senior managers with the detail required for day-to-day achievement of performance targets.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

Your main day to day responsibilities will be:

• Performance monitoring: Oversee network performance, ensuring issues and incidents are addressed promptly and efficiently and resolved to SLA.
• Issue resolution: Troubleshoot and resolve operational challenges to maintain network uptime and efficiency.
• Data Analysis: Analyse performance data to identify trends, address challenges and drive improvements.
• Strategic implementation: Work with senior managers to implement new strategies that enhance service delivery and achieve business objectives.
• Security and Compliance: Enforce and support security procedures to protect the network infrastructure.
• Review of service requests and quotes from our suppliers and ensuring they are offering value for money and meet our requirements.
• Stakeholder Management: Manage relationships with internal and third-party suppliers attending Performance Service Reviews representing network operations.
• Team management: Line management of staff to ensure high-quality operational support is provided.
• CMDB Management - maintain an accurate inventory of all network assets and their relationships.
• Problem Analysis - perform root cause analysis on recurring network issues and implement permanent solutions.
• Major Incident Review – participate in MIR’s to assist with investigating root cause and lessons learnt.

You will be involved in Operational Delivery initiatives to ensure network operations is represented and the support model is fit for purpose.

As a key representative of the Networks Operations team, you will act as a central point of oversight and coordination for all activities that ensure the network runs efficiently, securely and reliably.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
• Staff have 10% time to dedicate to develop & grow.
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates).
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT.
• Bike loans up to £2500 and secure bike parking (subject to availability and location).
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Some offices may have a subsidised onsite Gym.

Person Specification

Essential

• IT Service Reporting - use data analytics skills to make decisions that enhance business performance.
• Service Focus – see the bigger picture by taking groups of services and investigating how to get the best of underlying services.
• Service management framework knowledge – demonstrate an industry standard understanding of how to implement the framework into numerous environments.
• Stakeholder Relationship management - manage long-term strategic relationships with stakeholders, identifying where new connections need to be made and existing ones nurtured
• Strategic thinking - work within a strategic context and communicate how activities meet strategic goals; contribute to the development of strategy and policies
• Technical Understanding – understand the core technical concepts related to the role, and apply them with guidance
• Continual Service Improvement - help to evaluate and establish requirements for the implementation of changes by setting policy and standards
• Ownership & Initiative - take accountability for issues that occur and be proactive in searching for potential problems, always striving to achieve excellent user outcomes.

Willingness to be assessed against the requirements for BPSS clearance

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

How to Apply

Application form stage assessment:

Candidates must submit a CV and Personal Statement. Your Personal Statement (no more than 750 words) should outline your experience and skills, giving clear examples of work undertaken. It should address the following 5 criteria listed below, using a separate paragraph for each. (*Personal Statements which have not adhered to the application process, of providing examples to the points below, may be rejected at sift):

• IT Service Reporting - use data analytics skills to make decisions that enhance business performance.
• Service Focus – see the bigger picture by taking groups of services and investigating how to get the best of underlying services.
• Service management framework knowledge – demonstrate an industry standard understanding of how to implement the framework into numerous environments.
• Technical Understanding – understand the core technical concepts related to the role, and apply them with guidance
• Ownership & Initiative - take accountability for issues that occur and be proactive in searching for potential problems, always striving to achieve excellent user outcomes.

A diverse panel will review your application against the criteria listed above. Please note applications submitted without a Personal Statement will not be considered.

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift:

• Service Focus – see the bigger picture by taking groups of services and investigating how to get the best of underlying services.

Application Guidance

Please access the following link for guidance on how to apply and how to complete a Personal Statement

Application Guidance

Interview stage assessment:

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession CapabilityandSuccess Profiles Frameworks. We will assess a combination of your Experience and Technical Skills (detailed in the Person Specification above) along with the following Behaviours at interview:

• Working Together
• Managing a Quality Service
• Changing and Improving
• Delivering at Pace

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £42,914, Ministry of Justice contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Application form stage assessment:

Candidates must submit a CV and Personal Statement. Your Personal Statement (no more than 750 words) should outline your experience and skills, giving clear examples of work undertaken. It should address the following 5 criteria listed below, using a separate paragraph for each. (*Personal Statements which have not adhered to the application process, of providing examples to the points below, maybe rejected at sift):

• IT Service Reporting - use data analytics skills to make decisions that enhance business performance.
• Service Focus – see the bigger picture by taking groups of services and investigating how to get the best of underlying services.
• Service management framework knowledge – demonstrate an industry standard understanding of how to implement the framework into numerous environments.
• Technical Understanding – understand the core technical concepts related to the role, and apply them with guidance
• Ownership & Initiative - take accountability for issues that occur and be proactive in searching for potential problems, always striving to achieve excellent user outcomes.

A diverse panel will review your application against the 5 criteria listed above. Please note applications submitted without a Personal Statement will not be considered.

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift:

• Service Focus – see the bigger picture by taking groups of services and investigating how to get the best of underlying services.

Application Guidance - Please access the following link for guidance on how to apply and how to complete a Personal Statement:

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=940

Attachments

Operations Manager Job Description (1) Opens in new window (docx, 47kB)