Organisational Design Specialist (6 months FTC)

Job summary

We have a fantastic 6 months fixed-term opportunity for an Organisational Design Specialist sitting within the People function of the Housing Ombudsman Service and will ensure that new capabilities and business outcomes are delivered in line with strategic objectives and the organisations people and culture strategy and associated programme of work.The Organisational Design Specialist will be responsible for organisational design and implementation. They will be part of the Total Reward project and TOM/Service design project as the subject matter expert on organisational design. They bridge the gap between high-level business strategy and day-to-day workforce design and execution, balancing structural components (hierarchies, reporting lines, spans of control) with cultural elements (values, behaviours, and collaboration norms).

Job description

The Organisational Design Specialist role sits within the People function of the Housing Ombudsman Service which is responsible for delivering an effective learning and organisational development offer aligned to the organisation's vision, values and behaviours. The post holder sits within the organisational design and development area and works closely with, and is responsible to, the Senior People Manager (Change) ensuring that new capabilities and business outcomes are delivered in line with strategic objectives and the organisations people and culture strategy and associated programme of work.

The Organisational Design Specialist will be responsible for organisational design and implementation. They will be part of the Total Reward project and TOM/Service design project as the subject matter expert on organisational design. They bridge the gap between high-level business strategy and day-to-day workforce design and execution, balancing structural components (hierarchies, reporting lines, spans of control) with cultural elements (values, behaviours, and collaboration norms).

Person specification

As well as being able to evidence the necessary qualifications and demonstrate continuous CPD, you will have the following skills and track record:

• A People professional, with extensive experience of leading organisational design and implementation within large and complex organisations.
• Demonstrable experience in managing complex structural, systemic, and cultural change within a matrix environment.
• Experience in developing job architectures and pay frameworks.
• Significant successful track record in change management, with the ability to partner with leaders at all levels.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

If you feel you are the ideal candidate for this role, please download the attached job description to find out more.

Closing date: 01 October 2026

Note: Following unprecedented levels of interest in our vacancies, we reserve the right to close the role early. We intend on closing this role immediately if / when we receive 100 applications. We therefore strongly recommend that you apply as soon as possible.

The postholder should strive at all times to adhere to the Housing Ombudsman Service values of learning, excellence, openness, and fairness. HOS is committed to equality of opportunity in all its practices, policies, and procedures. It is our intention to promote a working environment that is free from harassment, bullying, victimisation or discrimination, where everyone is treated with dignity and respect. We expect all staff to behave respectfully with courtesy and consideration, whilst carrying out their duties.
At HOS we have a Conflicts of Interest policy, designed to protect the integrity of the HOS decision-making process, to enable our stakeholders to have confidence in our integrity, and to protect the reputation of staff and non-executive members. All new staff and non-executive members of HOS should declare immediately and take actions to avoid any conflict of interest.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Recruitment
• Email : recruitment@housing-ombudsman.org.uk

Recruitment team

• Email : recruitment@housing-ombudsman.org.uk

Further information

Housing Ombudsman

Attachments

Organisational Design Specialist Sept26 Opens in new window (docx, 45kB)