Outreach Support Worker

Outreach Support Worker – Empower People to Live Independently and Thrive

Are you someone who’s compassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this could be the perfect role for you as we’re looking for an Outreach Support Worker to join our team, supporting vulnerable individuals across the Tower Hamlets borough.

What your day might look like

• Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
• Support individuals with navigating appropriate housing, welfare benefits, accessing services, and building confidence.
• Liaise with external agencies to ensure customers get the right support at the right time.
• Provide crisis intervention when needed, always with empathy and professionalism.

What makes this role special

Please note, this isn’t a care worker role. This is a role where it’s about empowering and supporting people, not doing things for them. You’ll help customers build resilience, develop skills, and take control of their lives. You’ll be their cheerleader, guide and advocate.

You’ll be part of a passionate team that’s committed to helping people flourish, and you’ll have the freedom to work independently while making a real impact. This is a role where your support creates independence.

Could it be you?

We’re looking for someone who:

• Has experience (professional or voluntary) in a supportive role
• Has worked with individuals facing mental health, health-related, or employment challenges
• Understands housing support needs and welfare benefits
• Can provide homeless support and ongoing tenancy support
• Communicates clearly and solves problems with confidence
• Understands safeguarding procedures and is able to safeguard vulnerable people.
• Is organised with good time management and IT skills.
• Is happy to undergo an Enhanced DBS check

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies
• A role where your support helps people thrive

At Peabody, our values guide everything we do — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

Please read before applying

As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Interviews will be held via MS Teams on 3rd and 4th June and then meet in person on 5th June at the Sundial Centre.

If you have any questions, feel free to contact Charlene Moore, Talent Specialist at charlene.moore@peabody.org.uk